Discussion List

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  Conversation replies in case management

  Summary: We've configured Redwood HR Helpdesk with an Action to Case Management. Email channels for HRHD are active, working as expected. However, when sending email fro…

  Received Response

  Roushan 260 views 13 comments 0 points Most recent by Simon Kaplun Aug 4, 2025 1:31AMHelp Desk
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  Calendar invites in HRHD/Case Management

  Hello - does anyone know if there are any plans to integrate calendar invites with HR Helpdesk or Case Management? It'd be useful to be able to send these from messages …

  Received Response

  Edward_Cowne 11 views 2 comments 1 point Most recent by Karen Florig Jul 31, 2025 12:28PMHelp Desk
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  Restriction of Knowledge Locals Based On Countries of The Employees

  We have 9 countries in our project and there are different Knowledge Articles for different countries. How can we restrict those Knowledge Articles for employees so that…

  Received Response

  Shubham Prajapat 63 views 5 comments 0 points Most recent by Muskan Dhingra-HCM Jul 31, 2025 9:31AMHelp Desk
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  How works "Browse popular article" section in My Help Redwood?

  Summary: From the page My help we have the section "Browse popular article" that show always the same articles even if the most searched are different from the ones that…

  Accepted answer

  GiuTira 113 views 6 comments 0 points Most recent by Shelleyyo Jul 30, 2025 10:18AMHelp Desk
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  Redwood - HR Helpdesk - Queue Access when resource is removed from the Queue

  Summary: Hi All I have encountered a small issue. An agent is removed from a queue ie Learning and Developement and they can still see the requests assigned to the queue…

  Received Response

  Martina Miskelly 41 views 3 comments 1 point Most recent by Kanchan Bhatt Jul 23, 2025 1:06PMHelp Desk
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  HR Helpdesk Request Migration from legacy application

  Summary: Questions & best practice around HR Helpdesk Request Migration from legacy application Content (required): Hi Team We have got a requirement to migrate In progr…

  Accepted answer

  Karthik K-Oracle 233 views 17 comments 0 points Most recent by Sharanya_P Jul 23, 2025 10:26AMHelp Desk
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  How to configure notifications in hr helpdesk?

  Summary: How to configure notifications in hr helpdesk? Content (required): Want to configure notifications in hr helpdesk? When SR is opened, agent must be notified. Wh…

  Accepted answer

  OAQC_BIQ 571 views 3 comments 0 points Most recent by Adarsrs-Oracle Jul 22, 2025 3:33PMHelp Desk
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  HTML SmartText not Appearing

  Summary: If I configure a SmartText with HTML enabled, it does not show up in an HR Help Desk Request Content (required): I have been testing our environment to make sur…

  Received Response

  JP Lyon 96 views 5 comments 0 points Most recent by HD - Oracle Fusion ERP-Oracle Jul 14, 2025 8:10AMHelp Desk
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  Unable to search any service request created in Redwood UI

  Summary: Unable to search any service request created in Redwood UI Content (required): Unable to search any service request created in Redwood UI. I am able to view in …

  Accepted answer

  TDMQ_WAC 31 views 7 comments 0 points Most recent by User_K827I Jul 8, 2025 5:04AMHelp Desk