Discussion List

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  Business Unit dropdown is Blank while creating HR Helpdesk Categories

  Summary: Business Unit dropdown is Blank while creating HR Helpdesk Categories Content (required): We are on 23b and classic HRHD, when trying to create Categories using…

  Received Response

  Harsh Dadhich 387 views 16 comments 0 points Most recent by Mubeen_Fusion Jul 6, 2025 11:26AMHelp Desk
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  How to Format HR Help Desk Service Request Number

  Summary: Could you please help me in formatting the HR Help Desk Service Request Number as below. Client request to FORMAT the Service Request Number as "SRYYYY0000001",…

  Accepted answer

  D!nesh 127 views 10 comments 0 points Most recent by SaM1234 Jul 4, 2025 3:35PMHelp Desk
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  How to access Resource Directory to add a resource.

  Summary: I am not able to see Resource Directory under “Others” folder in the left navigation menu to add a resource for HR Helpdesk Request. Content (please ensure you …

  Accepted answer

  VarunMittal01 122 views 4 comments 0 points Most recent by Michelle Walter-Oracle Jul 3, 2025 3:14PMHelp Desk
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  Groovy and Notification Examples

  Summary: Can anyone share their trigger and groovy script for common notifications for HR Help Desk? I have been able to create a few around changed attributes, like whe…

  Received Response

  Zach Bryant 853 views 34 comments 0 points Most recent by Sayli Kadam Jul 2, 2025 9:52AMHelp Desk