Reporting
Discussion List
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What is the system logic behind the ordering of SRs?Summary: What is the system logic behind the ordering of SRs? Filters are not to considered. -
Reporting on completed action plan actionsSummary: Hi, Our client wants to be able to report on when action plan actions are marked as complete, this is to ensure Next Gen Agents/ Case Workers/ Managers are comp…
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Subject area : "Help Desk -HR Service Request Lifecycle" does not return data.Summary: In the topic area : Help Desk -HR Service Request Lifecycle does not return data. I attach a screen When we try to extract data from this subject area it does n…
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OTBI - Bulk Search for Specific Tables in Data SetsSummary: Looking for a way to conduct a bulk search on all of the OTBI data set SQL statements for specific tables Content (required): Upgrades have impacted our custom …
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Is it possible through reports to figure out who has viewed the articles?Summary: Hello, A customer asks if it is possible, through reports, to understand who user accessed articles within the Knowledge Base? Thank you Best Regards Gianfranco…Gianfranco Fariello 11 views 1 comment 0 points Most recent by Radhika Abhyankar-Support-Oracle Help Desk
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Help desk Administrator to have access to SR's of their BU.Summary: Help desk Administrator to have access to SR's of their BU. Content (required): We have implemented classic HRHD with multiple BU, we want that HR Helpdesk Admi…
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Extract or Print the Help Desk Request detailsSummary: Extract or Print the Help Desk Request details Content (required): We have a requirement to extract the complete history of the Help Desk request details includ…
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Alert for Create Service Request via Email FailuresSummary: Create Service Request via Email works 99% of the time. For the 1% that fail, is there a way to create an alert to notify Help Desk Managers and Agents in real-…
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How can I get the locked/unlocked status of a user by REST API?Summary: How can I get the locked/unlocked status of a user by REST API? Content (required): How can I get a user's locked/unlocked status by using the REST API? We need…
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How to extract all the SRs including the screenshots/attachments in Classic HR Help Desk?We would like to extract all the existing HR Service Requests including full discussions, screenshots and attachments in Classic HR Help Desk. Is this possible? -
Standard Dashboard Knowledge Management ViewsSummary: Running the standard dashboard "Knowledge Manager Views" and setting the filter Show View: SR Links here I have this graph Doing some data comparison between th…
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FBDI RoadmapSummary: Need clarity on FBDI approach for integration and roadmap for SCM/ERP/FIN pillars for bulk load. We came across this note https://support.oracle.com/epmos/faces…
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Knowledge Locale change to only Country in Analysis ReportSummary: Knowledge Locale change to only Country in Analysis Report Content (required): Is it possible in Analysis Report for the Knowledge Locale to only show Country i…
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Is there a way or query for monitoring the number of users in Oracle fusion active and their rolesSummary: Is there a way or query for monitoring the number of users in Oracle fusion active and their roles Content (please ensure you mask any confidential information)…
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Is there any way to keep track of deleted Service Request through reporting?Summary: Hi, when a service request is deleted from the system, is there any way to keep track of the deleted service request through reporting? Or is that sr deleted pe…Gianfranco Fariello 12 views 1 comment 0 points Most recent by Radhika Abhyankar-Support-Oracle Help Desk
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How do Tokens work in Analytics?Summary: What is the logic behind tokens? Is it possible to set them in Italian instead of English? How can this be achieved? Indeed, now we have our system set in Itali…Silvia Stangarone 21 views 1 comment 0 points Most recent by Radhika Abhyankar-Support-Oracle Help Desk -
Oracle table information for the help desk moduleHi, we would have some questions regarding Oracle tables related to HR Help Desk data. Is it possible to extract this information? Which employees did a search on HR For…
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How to identify who views Knowledge base articlesSummary: Hi, Is it possible to identify by whom the knowledge base items were viewed? Thanks Gianfranco Content (please ensure you mask any confidential information): Ve…
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Help Desk - Work RequestSummary: Through the help desk we created a work request for a maintenance work order, Now we need to build the report for the work request can someone share the backend…
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Data update customization in OTBIhy, The customer asks us if it is possible to customize the data update in OTBI on the Knowledge Base article view ? Is there a batch to be scheduled ? Thanks GianfrancoGianfranco Fariello 12 views 1 comment 0 points Most recent by Radhika Abhyankar-Support-Oracle Help Desk
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How do I see my idea which was saved in draft?Summary: I had saved an idea in draft. How do I navigate to that saved idea so I can make changes and submit it? Content (please ensure you mask any confidential informa…
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How do you know when the agents are logged in or have logged in in HR Help Desk?Summary: How do you know when the agents assigned to a queue are logged in or have logged in in HR Help Desk? Content (please ensure you mask any confidential informatio…
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Does the Min Max Planning Report in Fusion consider the Open Purchase Requisitions?Summary: Does the Min Max planning report consider the open Purchase requisitions that do not have a Purchase Order created yet in the list of sources to calculate the o…
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Redwood 23C - HR Helpdesk Reports and AnalyticsSummary: Hi All, I need some advice about the reports and dashboards under HR HelpDesk Manager - New. What is the criteria for these reports as I am struggling to obtain…
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Time Remaining - Column / Logic from tablesSummary: To identify the column from tables or the logic used to display Time remaining as shown below: Version 23B We have a requirement that needs the report to displa… -
Knowledge Article Category Analysis ReportSummary: Content (required): I am trying to create an Analysis Report to get the list of Knowledge Articles depending on their categories, however I am not able to find …
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Is First Assignment Metric Possible?Summary: Can we create a metric where it starts immediately (creation of ticket) until it is assigned to an Agent? Content (required): Client would like to replace the F…
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HR Helpdesk Classic and Redwood ReportsSummary: Are there any delivered reports for the classic and the redwood? I was searching the knowledge base and only found the infolets. Content (required): Version (in…
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What causes a Position Sync to turn off?Summary: *Synchronize from Position turning OFF without reason Content (required): To my knowledge, all HCM roles are assigned to position sync ON. However, even with th…Kelly_at_D&R 74 views 1 comment 0 points Most recent by Simona Stoian-Support-Oracle Human Capital Management