Case Management
Discussion List
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Can we restrict to show only desired languages in the Language picklist on Login PageSummary: Can we restrict to show only desired languages in the Language picklist on Login Page Content (required): Hello, We want to display only 2 languages on the Lang… -
Load Interface File for Import scheduled process using Rest APISummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Workflow feature in HR Help DeskSummary: Is there any documentation/video tutorial on how to configure the Workflow feature in HR Help Desk and Case Management? I have already configured Action Plans b…
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Escalate to Case action keeps producing errorSummary: I have raised a SR relating to an issue I am having with the Escalate to Case smart action. It has brought up the same error a number of times and initially I b…
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Case Management/HR Helpdesk delivered OTBI reports not openingHi Everyone, I am facing issue accessing the delivered case management OTBI analyses that is found under Shared Folders > Service > Embedded Content > all Help Desk subj…
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Role required for Case Management UI access to EmployeesWe are enabling Case Management functionality for our customer and facing an issue what role would an employee have for access to case management user interface. Assigni…
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HTML Not Rendering in Message ContentHi, I have added a new section (Internal Notes) on the SR Edit page, but the Message Content column is showing HTML tags. How can I render the HTML instead of displaying…
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Migrate custom standard lookups into new environmentSummary: I have created custom standard lookups in a specific environment and I want to migrate this into another environment. Recreating several lookup's is quite time …
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Case Management ReportingSummary: For Case Management my client would like to run a report that produces data relating to the Person number, Department, Job Title, ..etc Can you advise what tabl…Onye 31 views 1 comment 0 points Most recent by Angel Jimenez-Support-Oracle Reporting & Analytics for Fusion Service
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Add Internal Notes Section to SR Edit PageHi , I need to add a custom section for internal notes under the Task section in the Service Request Edit page layout. But I’m not able to add it. Any idea how I can do …
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Custom Description field in HR Help Desk not listed in Action Plan Action attributesSummary: I have created a custom description field in Application Composer for the HR Help Desk. When I attempt to configure it into the Action Plan Action settings its …
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Sensitive Case ManagementHi there - What is the maximum file size of an attachment that can be downloaded in the Conversation capability? Users are able to download some but not all attachments …
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Migrating to Redwood HR HelpdeskSummary: We are planning to migrate to redwood HR help desk next year. We wanted to know a few things to get a plan created and presented to our team Content (please ens… -
Custom contacts field in Case Management not loadingSummary: I want to create a number of custom contact fields in Application Composer which will be used on the Case Management form. When I select the Case Object I am un…
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Bulk import of notes and tasks from oracle service cloudSummary: We’re encountering issues while importing Notes and Tasks from Oracle Service Cloud (OSC) into Fusion HR Help Desk (HRHD) and Customer Management (CM). Currentl…
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Approval in Help Desk and Case ManagementSummary: Can we set up for approval in Help Desk or Case Management module in Oracle Fusion ? Content (please ensure you mask any confidential information): Version (inc…
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Action Plan Smart Action - renaming issueSummary: I have renamed the Add Action Plan Smart Action in Case Management but now the Action items are not loading. It was working fine before it was renamed. I duplic…
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Configuring Audit in HR Help Desk and Case Management for RedwoodSummary: i have followed the below instructions to configure auditing for both HR Help Desk and Case Management but still no success. https://docs.oracle.com/en/cloud/sa…
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Need to avoid Duplicates for the ticket generating via email with same subjectdate and emailHello Team, In HR Helpdesk, we have a requirement, if any email having the same date within four hours, to and from email address (i.e. Sent to the same mailbox from the…
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Case Management for Grievance handling and Transfer AppealsWe need to implement Grievance Handling and Transfer Appeals in Oracle. I believe Case Management is the most suitable module to support this functionality, but I would …
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Is there an Oracle University course available for Case Management in Oracle HCM?Summary: Does anyone know if Oracle University offers a course specifically focused on Case Management within Oracle HCM? I’m looking for structured training options. Ap…