Category 272
Discussion List
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Chat Business Rule Is Not Getting Triggered from Chat PageContent Hello All, I have a custom chat page where I collect the Customer Information and set the product Working fine, Then I append all the information again in a URL …User_2025-02-03-20-51-28-008 15 views 2 comments 0 points Most recent by Danette Beal Communication Channels -
Standard text in Chat - html present when insertedContent I have standard text for chat, however when this is inserted into the chat send box, this contains some basic html. When I hit send this does disappear, however …User_2025-02-03-16-56-48-238 19 views 6 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Enable zoom on the chat transcript.Content Does anyone have a suggestion about how I can enable "zoom' in the "Chat Transcript" workspace. As you can see in the attached image the zoom function is grey an…User_2025-02-03-20-29-17-872 23 views 4 comments 0 points Most recent by User_2025-02-03-20-29-17-872 Communication Channels
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Multiple key strokes in co-browseContent Hello I was working on a customer's pc yesterday and had taken control of his device, I was attempting to correct a profile issue and had to enter some user deta…User_2025-01-31-15-14-27-820 22 views 1 comment 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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How can I get co-browse stats for co-browse sessions via phoneContent I've found documentation online stating that co-browse reporting is available for phone and chat via the Agent console if Chat is enabled. However, the reports o…User_2025-02-03-20-29-17-872 44 views 6 comments 1 point Most recent by User_2025-02-03-20-29-17-872 Communication Channels
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Chat is not visible on Customer PortalContent Hi everyone, When I log in in Right Now in a account that has the permissions for the chat, I am not able to see in the Customer Portal that there is someone ava…User_2025-01-28-22-12-47-609 15 views 24 comments 0 points Most recent by User_2025-01-28-22-12-47-609 Communication Channels
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Restrict Agent to view their own chat/incident details with usersContent Hi All, We do not want to share the agent chat/user transcripts & incidents with other agents. What is best possible solution for it? Options: For agents, allow …User_2025-02-03-22-15-14-082 23 views 2 comments 0 points Most recent by User_2025-01-31-22-56-08-446 Communication Channels
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Using Rules to Define Product/Category Used for Advanced Chat RoutingContent We are looking into implementing Advanced Chat Routing, but we don't use the Product and Category fields on our support site. Can I use rules to set product and …Tom Logan-110124 23 views 2 comments 0 points Most recent by Tom Logan-110124 Communication Channels -
One co-browse and multiple env/interfacesContent Hi All, I have got one co-browse instance and multiple environments(Test/Dev/prod) and multiple interfaces. How one co-browse will handle all communication and h…User_2025-02-03-22-15-14-082 13 views 1 comment 0 points Most recent by Dmitry Freitor Communication Channels
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Spell Check on Chat - what language?Content Hi, Can someone say from where Oracle is taking the language when doing a spell check on the chat workspace? Some agents are complaining that when sitting on dif…User_2025-02-03-16-19-22-504 34 views 6 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Sending attachment to Chat customersContent I know that attachments for chat are only supported incoming. So currently if we are engaged in a live chat and the agent needs to send an attachment to the cust…Kim Dante 32 views 6 comments 0 points Most recent by User_2025-02-03-22-20-20-973 Communication Channels -
Chat Landing - Append Question labelContent Hi, I'd like to append the question shown on the chat landing page. Currently the question is set to "Type your message here, then click Send or press . I've sea…Tcmour 15 views 1 comment 0 points Most recent by User_2025-02-03-22-20-20-973 Communication Channels -
Chat control addinContent Hi all, I am trying to create a Addin that control login, logout, agent status of RightNow live chat, Is Third Party Queue Toolbar Add-In API is the only way to …User_2025-02-03-19-14-07-275 22 views 3 comments 0 points Most recent by User_2025-02-03-22-20-20-973 Communication Channels
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Search and set the incident custom country field within the Chat Launch FormContent I have a chat launch page with a country field hidden. This Country field is setup as custom Incident field which has the country values. Now, based on the users…adla sayeed 31 views 7 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Co-browse TrueView FeatureContent With the upcoming May 2015 release, co-browse users on V4 (November 2014 or later) will see a new feature called TrueView within the Agent Console. Check out thi…Michelle Brusyo-Oracle 23 views 3 comments 5 points Most recent by Michelle Brusyo-Oracle Communication Channels -
Unauthorized client error in chat windowContent Hi, Hoping someone can assist or explain what is happening here. We have our environment locked down by IP so only approved addresses can load and access the Age… -
Ways to disable Chat for customersContent Is there a way to disable the chat for the customers other than the Chat Hours setup. We dont want to go to chat hours screen setup everytime when we dont want o…User_2025-02-03-19-33-16-558 32 views 3 comments 0 points Most recent by Erica (Leep) Anderson Communication Channels
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Controlling the staff account display name in chat windowContent Hi All, Is it possible to change the display name of the staff account while engaging with the customer. For example if the display name is "Michel scofield" whi…User_2025-02-03-18-29-17-316 24 views 4 comments 0 points Most recent by Erica (Leep) Anderson Communication Channels
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Chat queue management by 3rd party -ININContent Hello Currently we have Service cloud for incident management and integrted with ININ (Genesys) software for CTI. Customer wants to use the same agents that supp…User_2025-02-03-22-13-38-038 17 views 1 comment 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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IP Address based chat routing?Content Is it possible to route chats based on IP address of the customer. For e.g. if customer's IP address is from US, is it possible to route the chat to Agents suppo…adla sayeed 15 views 9 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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co-browse in different langaugeContent Hi All, I am hosting Oracle Co-browse on external site. I got the script to enable the pop-up for co-browse While configuring co-browse, I can see that it is ava…User_2025-02-03-22-15-14-082 25 views 2 comments 0 points Most recent by User_2025-02-03-22-15-14-082 Communication Channels
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Co-browse functionality without pop-up on external siteContent Hi All, We do not want to show the co-browse default popup to user on every page but want to have complete co-browse functionality when agent invite screen shari…User_2025-02-03-22-15-14-082 23 views 3 comments 0 points Most recent by Dmitry Freitor Communication Channels
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Co-browse launch scriptContent Hi All, From where I can gt the launch script of co-browse on livelook site. I can see the configuration but not the launch script. with regards SachinUser_2025-02-03-22-15-14-082 23 views 1 comment 0 points Most recent by Michelle Brusyo-Oracle Communication Channels
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is that possible to change default behavior for contact creationContent i have first name and last name on my chat launch form, I initiated couple of chats without email address and every time chats created under anonymous@anonymous.…User_2025-02-03-20-38-38-926 26 views 8 comments 0 points Most recent by User_2025-02-03-20-38-38-926 Communication Channels
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Cobrowse-Password informationContent Hi All, While doing the co-browse session with customer,some fields has to be invisible to the agents for eg., Password,Credit card number etc., Is it possible t…User_2025-02-03-18-29-17-316 22 views 5 comments 0 points Most recent by Danette Beal Communication Channels
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Co-browse control inactiveContent hello In my environemnt the co-browse works well working on incidents in the chat ribbon the control co-browse is present but remain inactive. Any idea? thank yo…User804151-Oracle 12 views 2 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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How do you change the text in activate Advance co browsing pop up?Content Hello How do you alter the pop up that the customer sees when you attempt to activate Advanced browsing in co-browse? Thank you Version co-browseUser_2025-01-31-15-14-27-820 12 views 5 comments 0 points Most recent by Michelle Brusyo-Oracle Communication Channels
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Force log off an Account after 12 hoursContent Hi, Is there a way we can implement an automated process to force log off an Account on Service Cloud Chat that has been on for more than 12 hours and not in the…Vignesh Nagarajan-126051 14 views 1 comment 0 points Most recent by Sebastiaan Draaisma-122509 Communication Channels
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How to reopen the chat syndicate widget window ?Content We have implemented the chat syndicate widget on our web site. We can create new chat. However, when customer click on a link in the web site and the URL of our …User_2025-02-01-08-56-24-846 23 views 5 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Hyperlinks in the chatContent Hi , When I send a link to the chat landing page on the portal as a customer, I do not receive the link on the chat workspace as an agent. Rather I get the link …User_2025-02-03-17-10-31-335 29 views 2 comments 0 points Most recent by User_2025-02-03-17-10-31-335 Communication Channels