Category 272
Discussion List
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Chat Not initiating at all after doing the configurationsContent Hello , My chat configuration is not working at all, any help will be appreciated.Below is what I have done after which I tried to launch the chat from new brows…User_2025-02-03-19-33-16-558 30 views 6 comments 0 points Most recent by Danette Beal Communication Channels -
Integrated Co-browse on external website (not CP)Content Hi there, Could anyone be kind enough guide me on integrated co-browse (in OSC) on external website (Not CP)? I've gone through both the OSC online help and the …User_2025-02-03-17-29-27-672 27 views 9 comments 1 point Most recent by Danette Beal Communication Channels
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2 Types of Chat and 2 Chat HoursContent We currently have reactive chat in production 24/7 and we will soon launch proactive chat, however the hours for proactive will be 9am-9pm. Is it possible to con… -
Chat sound / notification set at profile levelContent Is there a way to change/set the default Application Options at the "Profile" level? Specifically I'd like to change the default Communication Center option to "…User_2025-02-03-20-29-17-872 37 views 1 comment 1 point Most recent by User_2025-01-25-05-06-24-395 Communication Channels
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Want to display disclosure message before chat launch page started from the syndicated widgetContent Hi All, is it possible to display Disclosure message before chat launch page in syndicated widget ? Ex : 1- Click on Chat launch link (Syndicated Widget) 2- one …User_2025-02-03-20-38-38-926 25 views 2 comments 0 points Most recent by User_2025-02-03-20-10-42-447 Communication Channels
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Page PeekContent Hi all, Page peek shows the agent (in a context of a chat session) a snapshot of the page the customer was in when he requested the chat. Does this work only for…User_2025-01-31-22-56-08-446 18 views 14 comments 1 point Most recent by Danette Beal Communication Channels
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Chatbot widget - platform using RightNow Knowledge Base AnswersContent Hello everyone and Happy New Year, I am looking for information regarding deploying chatbot applications through RightNow. Is there yet a functionality/platform …User_2025-02-03-19-48-43-179 60 views 7 comments 0 points Most recent by Mandy Schiffrin Communication Channels
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How to add chat details with external web formContent Hi Everyone, i have a project where client doesn't want RightNow internal survey, they have their own survey which they want to use when chat disconnect, i can a…User_2025-02-03-19-43-11-965 28 views 3 comments 1 point Most recent by Jessica Bradley-Oracle Communication Channels
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Point to different chat queue at certain date and timesContent When a user completes the chat form and requests a chat session, we need it to point to a different chat queue between a certain time and date, how could this be… -
Advanced Chat Routing Setup QuestionContent We are looking into Advanced Routing right now. Can you tell me if it will allow us to limit chats like this example: The skill sets are A, B, and C. Can we set …User_2025-02-01-08-18-48-897 30 views 3 comments 0 points Most recent by Danette Beal Communication Channels
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Engagement Engine vs Out of the box rule engineContent Hi All, I have used out of the box rule engine but just want to confirm that if I also use engagement engine( for proactive chat) then whether rules created in R…User_2025-02-03-22-15-14-082 61 views 1 comment 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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What is the average wait time for a chat?Content Does anyone know the acceptable wait time for a chat? Or the industry standard for chat wait time? We are a Membership based industry who work directly with memb…Dorothy Norman 42 views 2 comments 0 points Most recent by User_2025-02-03-21-53-19-701 Communication Channels -
Variable Controls for Standard Texts?Content I'm wondering if there is the capability of creating variables that must be addressed before a representative can send that chat script to the customer? As an ex…
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Engagement Engine Proactive Chat widget "Question Label", "Accept button", and "Reject Button" text.Content Hi, We are implementing proactive widget for 13 different languages through EE. Within the EE we are setting the "Question Label", "Accept button", and "Reject B…Vignesh Nagarajan-126051 29 views 3 comments 0 points Most recent by User_2025-02-03-16-48-18-749 Communication Channels
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ConditionalChatLink LabelsContent Hi, in ConditionalChatLink widget you have this labels: label_unavailable_busy_template --->All agents are busy. label_unavailable_hours -->We're sorry, chat is …Gerard Rafols 20 views 22 comments 0 points Most recent by User_2025-02-03-20-10-42-447 Communication Channels -
Displaying Agent Name in Chat End SignatureContent Hi, Is there anyway to pull the chat agent name and display it in chat signature? I have tried to implement this by using Standard Text, but as the incident is n…User_2025-02-03-19-28-13-393 18 views 2 comments 0 points Most recent by User_2025-02-03-19-28-13-393 Communication Channels
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How can agent see how much chats are waiting on chat queues in the chat work space ?Content How can agent see how much chats are waiting on chat queues in the chat work space ? While an agent is working on active chat, we want him to see how much more c…User_2025-02-01-08-56-24-846 14 views 2 comments 0 points Most recent by User_2025-02-01-08-56-24-846 Communication Channels
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Custom Field not recognized by Business RuleContent i have created a custom field (text field) which added on chat launch page with hidden visibility, now i would like to redirect chat to different queue on the ba…User_2025-02-03-20-38-38-926 40 views 3 comments 0 points Most recent by User_2025-02-03-20-38-38-926 Communication Channels
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How to refresh workspace chat by workspace rule or by workspace add-inContent How to refresh workspace chat by workspace rule or by workspace add-in. I tried use var wchat = (IChat)_recordContext.GetWorkspaceRecord(RightNow.AddIns.Common.W…User_2025-02-03-19-36-08-833 26 views 4 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Change chat greeting message in the Agent desktopContent Hi all, I would like to change chat greeting message in the agent desktop. Current message Thank you for contacting xyz chat team. My name is _______ and I am re…User_2025-02-03-16-53-11-440 57 views 1 comment 0 points Most recent by User_2025-02-03-16-19-22-504 Communication Channels
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Chat_landing pageContent Hi, I want that chat_landing page opens in the same window that chat_launch page. I know there's an attribute in ChatLaunchButton widget: open_in_new_window * Na…Gerard Rafols 23 views 1 comment 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Only allow a single chat from a particular queue?Content Hi, I'm looking into whether a request is possible and can't find anything through search. We have a group of advisors who handle chats from priority customers w…User_2025-02-03-16-16-36-032 25 views 3 comments 0 points Most recent by User_2025-02-03-16-16-36-032 Communication Channels
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Cobrowse excecutable fileContent An .EXE file is downloaded at the customer computer every time that the agent requests a total control of the customer desktop, There is any way for that executa…User_2025-02-03-19-52-51-280 12 views 5 comments 0 points Most recent by User_2025-02-03-19-52-51-280 Communication Channels
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How do I add chat transcript scrolling to my chat workspace?Content My agents complain that they can't "keep their place" in the transcript while in the middle of typing a response, and the customer continues to submit dialog to …User_2025-01-28-05-44-49-224 48 views 3 comments 0 points Most recent by User_2025-01-28-05-44-49-224 Communication Channels
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Chat TimeoutContent Currently my team is looking for a way to have a chat timeout if there is no activity in Oracle. We are looking to find a way in the configuration settings or ot…User_2025-02-03-18-58-47-399 63 views 2 comments 0 points Most recent by User_2025-02-03-18-58-47-399 Communication Channels
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EE condition for popup SPAC does not workContent Hi guys, We had a very simple EE rule to control SPAC. The expected behaviour is that SPAC invitation only pops up if the visitor has spent more than 30 secs on …User_2025-02-03-17-29-27-672 23 views 4 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Route incidents to different queues based on different chat hoursContent Hi, i have 2 different set of chat hours in a day as 8:00 A.M. to 12:00 P.M. and 1:00 P.M. to 5:00 P.M if any chat comes in between 8:00 A.M. to 12:00 P.M, i wan…User_2025-02-03-21-49-07-595 21 views 2 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Chat transcript scrollingContent Is chat transcript scrolling preference specific to the agent? How can this be configured to match each agent's preferences? Version Service CloudUser_2025-02-03-19-41-13-418 33 views 2 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Live Media Bar not appearingContent Asking this question on behalf of a customer of mine, Mizuno USA. They recently got new computers and downloaded the .NET application, but suddenly their agents …Anthony La-125874 39 views 1 comment 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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How to make the chat workspace pop to the foreground?Content I'm interested in knowing how to pop the chat workspace to the foreground in the following use case: when an Agent accepts a Chat and he has another dashboard ta…User_2025-01-28-05-44-49-224 39 views 1 comment 1 point Most recent by Jessica Bradley-Oracle Communication Channels