Category 272
Discussion List
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Is it possible to get the Chat WS into the foreground?Content Hi, when an Agent accepts a Chat and he has another dashboard tab already open in the console, the Chat tab is not put in the foreground. So the Chat tab is visi…Clemens-Christoffer Meyreiss-Oracle 24 views 3 comments 0 points Most recent by Erica (Leep) Anderson Communication Channels -
Question on Co-browse screen sharing capabilityContent Hi Experts, Could you please help me to understand the capabilities of co-browse in OSvC? Can co-browse allow sharing of entire desktop screen or is this just re…User_2025-02-03-19-24-48-785 26 views 10 comments 1 point Most recent by User_2025-02-03-23-55-43-518 Communication Channels -
Chat Message BasesContent I can't find out when/where these related chat message bases are being used: Key Standard AWAY_LBL Away CHAT_WITH_AGENT_HDG Chat with a Support Agent HAS_GONE_AB…Gerard Rafols 50 views 2 comments 0 points Most recent by User_2025-02-03-20-16-45-224 Communication Channels -
Agents can lower their Max Chat SessionsContent Hi all, This issue causes some controversy among our various teams as agents can control the number of Maximum Chat Sessions they handle using the Communication …User_2025-02-03-18-34-28-421 25 views 2 comments 2 points Most recent by Erica (Leep) Anderson Communication Channels
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Instant Alert for Declined Chat?Content Hello, Is anyone able to figure a way to alert someone in real-time when a chat is declined by staff? Thanks. NickUser_2025-02-03-16-48-16-590 13 views 3 comments 0 points Most recent by Erica (Leep) Anderson Communication Channels
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is 'enable_availability_check' something that can be enabled for a subset of my queues?Content is 'enable_availability_check' something that can be enabled for a subset of my queues? Ex: I have one queue that wants the wait time per our configuration, but …User_2025-01-28-05-44-49-224 35 views 3 comments 0 points Most recent by Jess Campbell Communication Channels
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Open a custom terms of use page before starting the chatContent Hello Everyone, My business team wants users to accept terms of use content for the chat before a chat session should start. I was thinking of throwing a custom …User_2025-02-03-19-31-25-718 22 views 2 comments 0 points Most recent by User_2025-02-03-20-10-42-447 Communication Channels
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Non agents available Custom PageContent Hi, related to this previous topic (https://cloudcustomerconnect.oracle.com/posts/407761f354). I have created a custom text for non working hours…
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Co-browse functionContent Hi All, By using the cobrowse functionality,is it possible to see other sessions of the end user side. Thanks, MuthuUser_2025-02-03-18-29-17-316 12 views 5 comments 0 points Most recent by Michelle Brusyo-Oracle Communication Channels
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Unavailable chat pageContent A client wants a custom page when no agents are available/ during non working hours. This page has to have some fields (name/phone/message) and a send button. Af…
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Chat Status?Content Hi guys, We're looking at implementing RightNow chat to replace our current system and the first thing I have to demonstrate is whether we can implement a 'statu…Lea De Groot 32 views 4 comments 0 points Most recent by User_2025-02-03-20-10-42-447 Communication Channels
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Customising Chat Window- Modal window rather then popupContent Hi All, We have a requirement to show chat window as modal rather then a separate pop up. If possible then please suggest me the link of the document/Thread whic…User_2025-02-03-22-15-14-082 32 views 4 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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How to change Incident search report for Chat wrap-up?Content Hi, we use the option to let the Agent decide whether to create a new Incident, attach to an existing Incident or not create an Incident at all at the end of a C…Clemens-Christoffer Meyreiss-Oracle 37 views 2 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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How to Add an Answer Link to the CHAT_GREETING_MSGContent We would like add an answer link within the CHAT_GREETING_MSG but haven't been success in getting the link to appear. Version Nov 15User_2025-02-01-09-06-12-111 24 views 4 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Proactively asking user to chatContent Hi All, I want that user should be proactively provided an offer to chat if they spend more then specific time on a page. Is it through engagement engine. Any ex…User_2025-02-03-22-15-14-082 34 views 2 comments 0 points Most recent by User_2025-02-03-20-10-42-447 Communication Channels
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Chat Post MessageContent Hi, I'm customizing chat_landing.php page. About the Chat Post Message, I want to delete the text (not the entire widget) Type your message here, then click Send…
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Help with Chat Agent Event tableContent The chat agent Event table has the following values defined for Agent Event 1 - Log-on 2 - Engagement Request Sent 3 - Engagement Request Canceled 4 - Idle 5 - N…User_2025-02-03-17-18-46-485 17 views 1 comment 0 points Most recent by James Hanson Communication Channels
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Chat Transfer - Not Changing Greetings messageContent Hi, We have set different custom chat greetings message for each departments. When the chat agent transfer the customer's chat from department 1 to department 2,…User_2025-02-03-19-28-13-393 40 views 1 comment 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Multiple Chat Sessions - Flash/Color Change issue in TABContent Hi, I will chat with multiple customers at same time. If I'm chatting with only only customer, then I'm not facing any issues here. But when I'm already chatting…User_2025-02-03-19-28-13-393 28 views 2 comments 0 points Most recent by User_2025-02-03-19-28-13-393 Communication Channels
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Chat script security issueContent Hi, One of the Cloud pages is using the reactive chat widget and the issue is that when running the embedded chat script in our page, the chat script is includin…Vignesh Nagarajan-126051 16 views 2 comments 0 points Most recent by Venkatesh Subramaniam Communication Channels
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How to prevent missing an incoming chatContent Hi, Below is the requirement by one of our agents: "There are instances of Agents missing incoming Chats because the notification blinking is not disruptive enou…Vignesh Nagarajan-126051 27 views 2 comments 0 points Most recent by Vignesh Nagarajan-126051 Communication Channels
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Chat form fieldsContent Hi, a customer only wants to include an optional first name field on the chat launch form. After reading documentation/some community threads I assume: 1) If you…Gerard Rafols 17 views 4 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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unable to start cobrowse sessionContent We're trialling basic cobrowse capability during a chat session within CP. I have followed the user guide to create workspace and placed the cobrowse premium wei…User_2025-02-03-17-29-27-672 46 views 12 comments 0 points Most recent by Michelle Brusyo-Oracle Communication Channels
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Do you have Email as a required field for chat launch form?Content We've currently got Email as a required field on the chat launch form. We are considering making it not required or even eliminating it because we feel it might …User_2025-02-01-08-24-00-496 21 views 3 comments 0 points Most recent by Erica (Leep) Anderson Communication Channels
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Putting chat link on non-CP pageContent Hi, I have a customer that wants to put a chat link into a non CP page. For that, is necessary the syndicated widget chat. For doing that...is it always necessar…
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Engagement Engine not setting a custom select list Field value in the chat formContent Hi, We have a requirement to capture a js variable value from the source page through EE and set the select list field in the Chat Form with that value. E.g. On …Vignesh Nagarajan-126051 24 views 6 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Can we add a feature to an unsupported version of Service cloudContent I am on an old version of the Service cloud (Aug 2014), which is now out of support. We are not scheduled to upgrade this for a while (4-6 months), due to enviro…User_2025-02-03-22-31-45-990 5 views 2 comments 0 points Most recent by User_2025-01-30-19-06-33-073 Communication Channels
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Where to get the Widget ID for PAC within CP?Content Someone asked a similar question before but the answer was more for SPAC. I'm trying to figure out how to get Proactive Chat happening with the Engagement Engine…User_2025-02-03-17-29-27-672 39 views 4 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Post chat Third-Party pop-up surveyContent Hi, We are using proactive chat on our corporate website .When the customer accepts , they would need to fill First Name, Last Name and Email Address to launch t…Vaibhav Jain-122991 15 views 2 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels -
Chat Availability in Testing EnvironmentContent Hi All, I am working on some changes in Chat page in Testing Environment. So I want to make the chat pages in TEST environment available all time (i.e 24/7 ). Pl…User_2025-02-03-19-28-13-393 3 views 2 comments 0 points Most recent by User_2025-02-03-19-28-13-393 Communication Channels