Category 276
Discussion List
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Hi is there any report for ODA in Oracle Service cloud(.Net Console)Summary: Is there any report I can download or use in the Oracle Service cloud to report on ODA? Content (required): Hi All, We recently launched ODA for Chat in the Ora…Vincent Lin 15 views 5 comments 0 points Most recent by Prasad Singamaneni-Oracle Reporting & Analytics for B2C Service -
DFF not available at Payment Process Profile in FusionSummary: Likewise we have a DFF in the 'Additional Information' tab on the Payment process profile in EBS R12, we do not see any DFF in Fusion. Please let us know if any…ITOffshoreDeveloper 15 views 3 comments 0 points Most recent by Anusha_Mukherjee_1 Reporting & Analytics for B2C Service -
Report to get the contact details from the system using mail domain as filterSummary: Hi , I have a report requirement in the Oracle B2C console where I will be feeding the customer email domains. It may be 1 or many, depending on the requirement…Boby B Jacob 14 views 2 comments 0 points Most recent by Boby B Jacob Reporting & Analytics for B2C Service -
Complete View only access to demand plan under demand management workspaceSummary: Hi All, I’m building a custom role in Oracle SCM (Demand Management) for view-only access to Demand Plans. Under View Planning Tables, there’s a data resource c…Nikhitha 26 views 1 comment 0 points Most recent by Thejaswini Kamreddy-Oracle Supply Chain Planning and Collaboration
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SQL query for Time Entries with Payroll result for the selected periodHi All, I have a requirement to fetch the columns as attached in the excel screenshot. The challenge i'm facing is i'm not aware how to join the Time Entries with Payrol…Dilip.Murugan-Oracle 18 views 0 comments 0 points Started by Dilip.Murugan-Oracle Reporting and Analytics for HCM
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Is there an automated way we can view the updated date of standard texts?Summary: I am trying to get a list of all of our Standard Texts along with the date each was last updated. If I go into the Standard Text editor in the .NET console, I c…Andrew! 17 views 1 comment 0 points Most recent by Michelle Akin-Support-Oracle Reporting & Analytics for B2C Service
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Talent: HR is unable to search Talent profile of an employee in Redwood pages.Summary: We are migrating to Redwood from Responsive UI and want to know where and how to see the Career Profiles of the employees as an admin. Content (please ensure yo… -
Error on workpsace after adding a reportHi, Iam getting this error after adding report in workspace tab The report contains the following errors: -found flat branch for grouped parent You will need to edit the…Meera Saseendran T 15 views 1 comment 0 points Most recent by Anuj Behl Reporting & Analytics for B2C Service
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how to add actions in reportHi, How we can add actions like open and delete ina report ? like below: Regards, MeeraMeera Saseendran T 26 views 2 comments 0 points Most recent by Anuj Behl Reporting & Analytics for B2C Service
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Capacity chartHi, I need to create a capacity chart. •For incidents without a task, use the Due date to allocate the effort into the weekly intervalFor incidents with tasks, use the t…Meera Saseendran T 14 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Reporting & Analytics for B2C Service
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Some of the fields in the OTBI subject area are not populating valuesWe are trying to select "check number" from the OTBI subject area "Payables Payments - Disbursements Real Time" but the field results no values in it due to which the da…
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How to pass Incident field as run-time filter to standard Search knowledge base reportSummary: I have an incident field, based on which the Search Knowledge base report in the Rich Text editor should be filtered. I want to filter answers.nl, based on the …Yashwanth Siddaraju 21 views 1 comment 0 points Most recent by James Branston Reporting & Analytics for B2C Service
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how to fetch 3rd level of categoryHi, I need to add 3rd level category to a script for showing it in incident workspace. WHich field to choose for this? Regards, MeeraMeera Saseendran T 5 views 1 comment 0 points Most recent by James Branston Reporting & Analytics for B2C Service
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Unable to see Goals under New hire Emp After Mass Assign GoalHi Team, We have assigned goal plan to employee however no goals are visible under goal plan after the being attached using mass assign goals process. Could you please h…Priyadarshini Sahoo1 12 views 1 comment 0 points Most recent by Revathi T-Oracle Performance Management
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Opportunity Marketplace - Bonus & Internal Equity FieldSummary: Which Quarterly Release provided the additional field (Bonus & Internal Equity) on the current job requisition page layout within the Opportunity Marketplace? C…Adrienne Bell 19 views 0 comments 0 points Started by Adrienne Bell Recruiting, Opportunity Marketplace
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Report showing 2 separate rowsSummary: Created a report including incident and Incident Performance tables to display; First Assigned User Account First Assigned User Group First Customer Response Us…Ashutosh_86 32 views 3 comments 0 points Most recent by Ashutosh_86 Reporting & Analytics for B2C Service -
How to create single invoice for single sales order when order is shipped in two different daysSummary: Overview of the Issue: When the sales order shipped in two different days, 2 invoices are being created. Due to which there is payment issues happening in later…
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Getting error rate value deo is required in progression grade ladder hdl load while loading seq2Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…User_U4I0A 11 views 1 comment 0 points Most recent by Madalina Danis-Support-Oracle HCM Integrations
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PMAC Transfers of newly created items issueSummary: There is an existing issue in using PMAC cost method as if new item Created without a Previous Period Cost(Opening balance cost) the Application Don't allow Tra…Kareem_shama 11 views 1 comment 0 points Most recent by Manikandan S R-Support Oracle-Oracle Costing
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What is the best practice for handling travel authorizations created in future financial years.Summary: We have a business requirement where our client allows employees to create travel authorizations in a future financial year. However, the control budget for tha…Chettu Rambabu 12 views 2 comments 0 points Most recent by Chettu Rambabu Reporting & Analytics for B2C Service
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Incident Transaction Counts (Multiple Transaction Types) - Analytics Cookbook RecipeContent Incident Transactions Counts Vanilla Report Counting Multiple Transactions Types Author: Bastiaan van der Kooij Independent Oracle Service Cloud Consultant Diffi…User_2025-02-03-19-30-01-975 202 views 10 comments 7 points Most recent by User_CTDKD Reporting & Analytics for B2C Service -
Hi all, in bursting can I put the dynamic file name? example concatenate it to today's launch date!Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…Emanuele De Marchi 1 view 1 comment 0 points Most recent by Angel Jimenez-Support-Oracle Reporting & Analytics for B2C Service
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we have requirement to pull the data from Fusion Custom Apps Lookup. Is that same Fnd_lookup_valuesSummary: we have requirement to pull the data from Fusion Custom Apps Lookup. Is that same Fnd_lookup_values or do we need to pull differently? Content (please ensure yo…ITOffshoreDeveloper 11 views 1 comment 0 points Most recent by Angel Jimenez-Support-Oracle Reporting & Analytics for Fusion Service
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Time in Status (Transactions Calculation w/ Custom Script) - Analytics Cookbook RecipeContent Time in Status Calculates time using custom script Author: Bastiaan van der Kooij Independent Oracle Service Cloud Consultant Difficulty rating: (Advanced) Targe…User_2025-02-03-19-30-01-975 316 views 9 comments 15 points Most recent by Archana Rajendran Reporting & Analytics for B2C Service
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Join chat_queue_stats with Incidents TableSummary: When I join Join chat_queue_stats with incidents table, it removes data and shows blank I need to join the tables, becuase I need to know what agency the client…Marissa Gonzales 52 views 7 comments 0 points Most recent by Marissa Gonzales Reporting & Analytics for B2C Service -
HDL to mass upload Identification info for Driving licencesI want to be able to mass upload driving licence information via a HDL load. Is this possible? If so can I please have a sample .dat file so I know how to configure the …Tracy Goodchild 25 views 1 comment 0 points Most recent by Carl Bequilla-Oracle HCM Data Loader (HDL)
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Analytics CookbookContent Welcome to the Analytics Cookbook! This is an exciting resource intended to help with your Oracle Service Cloud Analytics. How do you measure the value your orga…Kenny Tietz-23935 6.4K views 3 comments 64 points Most recent by Marissa Gonzales Reporting & Analytics for B2C Service -
how to calculate incident edit time for each transactionsSummary: Hi, I need to create a report for getting incident edit time of an incident. edit time for each agent in same incident is needed. Regards, Meera Content (please…Meera Saseendran T 11 views 2 comments 0 points Most recent by michael garverick Reporting & Analytics for B2C Service
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Ask a Question FormSummary: Does anyone know the maximum number of characters that can be in the Summary and Question fields on the Ask a Question form? Content (please ensure you mask any…Dorothy Norman 83 views 3 comments 0 points Most recent by Dorothy Norman Reporting & Analytics for B2C Service -
how to enable add existing option in contact tabHi, How to enable the option for add existing contact in a workspace.? Regards, MeeraMeera Saseendran T 51 views 2 comments 0 points Most recent by Jess Campbell Reporting & Analytics for B2C Service