Category 276
Discussion List
-
Why is rel_date_diff so crippled?Content We've several hundred teams all with different schedules and hours of operations. Many of the managers want us to calculate “Time to resolve” excluding Nights an…User_2025-02-03-18-38-02-701 50 views 4 comments 2 points Most recent by Gursimran Singh Saini Reporting & Analytics for B2C Service -
TOP 10 searches record types in RightNowContent Hi, I am looking to build a report in RightNow in order to know which record types are the most frequent searches by our customers. We are currently using some n…User_2025-02-03-20-51-08-232 25 views 3 comments 0 points Most recent by Carl Elliott Reporting & Analytics for B2C Service
-
Active customer portal usersContent Hello guys , I have to create a report having count of active contacts , which is not disabled and login into portal at least once in a year from current date. N…Mukesh Kalal-Oracle 68 views 5 comments 0 points Most recent by Mukesh Kalal-Oracle Reporting & Analytics for B2C Service -
Retention of User Log In DataContent Hi, A simple question from me : how long is the data in the Account Session History table retained for? Thanks Tim. Version Various from Aug 17 to 17DUser_2025-02-03-21-48-30-910 41 views 3 comments 0 points Most recent by User_2025-02-03-16-51-39-328 Reporting & Analytics for B2C Service
-
Top 10 Customers X Top 10 CategoriesContent Hi Team, I need to create a 10x10 table (and chart) that shows our TOP 10 ticket logging companies and for each the TOP 10 Categories these tickets have been log…Kinga Rapolti 37 views 1 comment 1 point Most recent by Carl Elliott Reporting & Analytics for B2C Service -
Threads Sequence(threads.seq)Content Hi all, I was working with 'threads' table, I found that 'threads.seq' table is showing random behaviour. As per my understanding, for every any particular incid…User_2025-09-05-00-11-37-622 47 views 5 comments 0 points Most recent by User_2025-09-05-00-11-37-622 Reporting & Analytics for B2C Service
-
Agent/Status SLA calculationsContent Hello all, We have an external mechanism for measuring SLA (we don't use the seeded functionality for SLA), but this measures SLA in customer perspective, e.g. t…Yair Lahav 46 views 6 comments 1 point Most recent by User_2025-09-05-00-11-37-622 Reporting & Analytics for B2C Service
-
Filter to specific columnContent Hi all, I am interesting to know how to set filter only to specific column and not to the whole report as usual. I am based on report; \Public Reports\Service\Qu…User_2025-02-03-18-10-44-914 35 views 4 comments 0 points Most recent by User_2025-02-03-18-10-44-914 Reporting & Analytics for B2C Service
-
How to build report to calculate average length of time to close an incident by each assigned groupContent Hi, I am looking to build a report to calculate average length of time to close an incident by each assigned group. has anyone done this? Report will show averag…Praveen Woody 21 views 3 comments 0 points Most recent by Carl Elliott Reporting & Analytics for B2C Service
-
Header Layout changes Exporting to ExcelContent Why are my text boxes being rearranged or removed when exporting a report to Excel either manually or via scheduling? (see attachment) Version 17DJoe P. 26 views 2 comments 1 point Most recent by User_2025-02-03-16-51-39-328 Reporting & Analytics for B2C Service -
Service Cloud - Analytics module- Ribbon font too small when create new RPTContent the Ribbon font is very small when on the Create New RPT screen, see the screenshot, but the ribbon on the rest of the tabs are normall PLS help thanks -
Can a report display the rich text stored in a field (instead of HTML tags)?Content Is it possible for rich text stored in a Data Field to display as rich text in a report? For example: The answers.solution Data Field stores rich text as HTML ta…Richard Vang 36 views 2 comments 2 points Most recent by Anuj Behl Reporting & Analytics for B2C Service -
How could I build a report to see only the incidents assign to an specific queue?Content Hi I have the requirement to I build a report to see all the incidents assign to an specific queue. How could I achieve this? Thanks!User_2025-01-28-22-12-47-609 13 views 7 comments 0 points Most recent by User_2025-01-28-22-12-47-609 Reporting & Analytics for B2C Service
-
Industry Standard for Searches per Answer Viewed?Content Hello - Is there an industry standard for the measure of effort it takes a customer to find an answer on our portal? Is 100% ideal since the user does a search a…User_2025-02-03-20-10-03-905 35 views 8 comments 0 points Most recent by user3511667 Reporting & Analytics for B2C Service
-
Formatting "Quantity" Field when Exporting to ExcelContent Hi! We have a quantity field in our incident reports that is a free text space. When we export the data to excel it is using a "general" format rather than a "nu…User_2025-02-03-22-13-42-644 11 views 1 comment 0 points Most recent by Suresh Thirukoti-Oracle Reporting & Analytics for B2C Service
-
Conditional column formatting in reprotsContent Hi all, Is it possible to define a condition with relative dates? I want to display different color to incidents which are more than 5 days old. Thanks,User_2025-02-03-20-11-07-340 43 views 3 comments 1 point Most recent by User_2025-02-03-20-12-47-837 Reporting & Analytics for B2C Service
-
Ticket report based upon threads.entry_typeContent Our support agents access a report we call their personal queue (inner join between incidents and threads). It filters on the tickets they own. We want them to o…User_2025-02-03-18-15-43-089 28 views 3 comments 0 points Most recent by Gireesh Bhat Reporting & Analytics for B2C Service
-
Is there an option to Select ALL fields in a table from the data dictionary?Content I would like to select ALL fields from a table and run like the first X rows to get a look at a sample of the table so I can examine raw data. Is there a Select …Steve Hersted 28 views 3 comments 0 points Most recent by User_2025-02-03-19-31-14-086 Reporting & Analytics for B2C Service -
Exporting Messages TabContent Is there a way to export the messages tab within the Incident Report? Attached is a screen shot of our messages tab. Version Service CloudUser_2025-02-03-22-13-42-644 28 views 1 comment 0 points Most recent by Anuj Behl Reporting & Analytics for B2C Service
-
Qualifying the _ wildcard in a filterContent Our contact quick search fails due to the number of rows examined when we search for an email address that has a _ (underscore) in the 2nd position. Turns out My…User_2025-03-07-21-44-50-134 31 views 0 comments 0 points Most recent by User_2025-03-07-21-44-50-134 Reporting & Analytics for B2C Service
-
How do I find out what questions are being asked in Smart Assistant?Content Hello, I am trying to find out what questions customers are asking when they use smart assistant. I have made some custom reports using the keyword searches tabl…Alistair Caw 38 views 6 comments 0 points Most recent by Anuj Behl Reporting & Analytics for B2C Service
-
How to Restrict to Send scheduled reports through email when the reports is empty?Content Hi All, I have scheduled a report with some interval and sending that scheduled report through email automatically while the scheduler is running. Now the email …User_2025-02-03-17-48-20-813 26 views 5 comments 0 points Most recent by Gursimran Singh Saini Reporting & Analytics for B2C Service
-
OSC Connection with Data StudioContent Would also like to know the answer. I can see Oracle as a connection option in DataStudio but unsure how to get the server connection details for our OSC instanc…User_2025-02-03-17-19-40-969 18 views 8 comments 0 points Most recent by User_2025-02-03-17-19-40-969 Reporting & Analytics for B2C Service
-
Does a custom report have a URL or other way to share it?Content I am wondering if a custom report in OSC has a URL that identifies it, similar to the way documents in SharePoint Online have a distinct URL that one could share…Richard Vang 33 views 8 comments 2 points Most recent by User_2025-09-05-00-11-37-622 Reporting & Analytics for B2C Service
-
This session is no longer valid. One possible cause is that you are logged in on another copy of theContent Hi All, I tried to create a incident report from which I can open the attachment of the incidents directly. I referred to https://cloudcustomerconnect.oracle.com…User_2025-09-05-00-11-37-622 40 views 8 comments 0 points Most recent by User_2025-09-05-00-11-37-622 Reporting & Analytics for B2C Service
-
Feedback incident: trim first part of the threadContent Hi All, If an incident is created from feedback on an incident. Then, customer's message is automatically appended with " This feedback is about: http://opn-comp…User_2025-09-05-00-11-37-622 41 views 2 comments 1 point Most recent by User_2025-09-05-00-11-37-622 Reporting & Analytics for B2C Service
-
Invalid email address reportingContent Is there a report that can be run to view the invalid emails received into RightNow as contacts from the Customer Portal? I know that an icon appears when "Respo…User_2025-02-03-17-08-33-453 32 views 1 comment 1 point Most recent by Suresh Thirukoti-Oracle Reporting & Analytics for B2C Service
-
Maximum number of items in IN List filter?Content Is there a max number of items you can add in an In List filter? I can't seem to find this documented. Sometimes when I type in 1000 items it works (ie 'red,'blu…User_2025-02-03-18-13-34-376 28 views 2 comments 1 point Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
-
"VALUE" Parameter Cannot be NAN error on DashboardContent This error occurs randomly on our Supervisor DB and the only workaround we have is to do an uninstall/reinstall on the local workstation. Any thoughts as to WHY …Joe P. 16 views 2 comments 0 points Most recent by Gursimran Singh Saini Reporting & Analytics for B2C Service
-
Finding Reports with Custom Filters attached to SchedulesContent Trying to identify all reports that have a CUSTOM filter applied to them at the Schedule level (not set to default). I don't see this option in Report Management…Joe P. 25 views 1 comment 1 point Most recent by User_2025-01-30-19-06-33-073 Reporting & Analytics for B2C Service