Category 276
Discussion List
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Automatically Disable the "Auto Filter" functionContent The below is only happening when opening the Incident Search reports through the Quick Search Section. If I open the report from the Report Explorer, the Auto Fi…User_2025-02-03-16-51-39-328 21 views 0 comments 0 points Most recent by User_2025-02-03-16-51-39-328 Reporting & Analytics for B2C Service -
Finding report dependenciesContent I have report, I don't know where this report is used. It may be used in contact or incident or some other workspaces Is there a way to find report dependencies?User_2025-02-03-16-53-11-440 35 views 2 comments 0 points Most recent by Gursimran Singh Saini Reporting & Analytics for B2C Service
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How to get the "Add New" button to appear in report resultsContent I have two contact search reports that when added to the same contact workspace, in a tab, one report shows a "Add New" button above the report data that allows … -
How do I filter a computed field in a reportContent I have created a variable called $IncidentTypeLength and used it to create a field called "Length". The calculation is working properly, however, I cannot figure…Scott Heidenreich 24 views 9 comments 0 points Most recent by Gursimran Singh Saini Reporting & Analytics for B2C Service -
Availability Tracking Report.Content there is currently some report showing number of online agents V.S. number of agents paused, in a history (report) that manages a new log (row) with each update …User_2025-02-03-17-29-01-634 15 views 0 comments 1 point Most recent by User_2025-02-03-17-29-01-634 Reporting & Analytics for B2C Service
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Report is not getting filtered with MetadataContent Hi When the filter condition is specified in the reports, values that are fetched are coming from the Transactional data (Real time data available in the databas…User_2025-02-03-20-57-24-809 26 views 1 comment 0 points Most recent by Gursimran Singh Saini Reporting & Analytics for B2C Service
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Formatting based on two columnsContent Hi, any advisce how I should go about combining values from two columns? Basically, I have one column based on a custom field called member value which outputs e…User_2025-02-03-16-51-39-328 31 views 1 comment 1 point Most recent by User_2025-02-03-16-51-39-328 Reporting & Analytics for B2C Service
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Contact audit report - Reporting on opened/viewed contactsContent Hi there, for auditing purposes it's necessary for us to be able to run reports that track if a contact has been viewed/opened by an agent. I've viewed the trans…User_2025-02-03-17-19-50-150 23 views 4 comments 0 points Most recent by User_2025-02-03-17-19-50-150 Reporting & Analytics for B2C Service
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Remove the "action" column from search reportsContent Hello dears, Is there a way to remove the "action" column from search reports? Or hide it at least so that it doesn't show? Because it doesn't seem to be removab…Hanna Abi Akl 26 views 3 comments 0 points Most recent by Chuck Udzinski Reporting & Analytics for B2C Service -
Alerts from the chat_queue_stats_rt tableContent I am trying to create an alert for Chats Waiting. I was hoping to simply create an exception in the chat monitor report, however it will not let me do it if I am…User_2025-02-03-16-51-39-328 29 views 3 comments 0 points Most recent by Suresh Thirukoti-Oracle Reporting & Analytics for B2C Service
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Reporting on / calculating status timeContent How do I calculate the time the ticket is in a specific status to display in the report? Version CloudUser_2025-02-03-17-29-01-634 51 views 3 comments 0 points Most recent by Suresh Thirukoti-Oracle Reporting & Analytics for B2C Service
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Error adding record from Secondary ReportContent Hi, I have created a report using custom scripting available in Reports for our requirement that filters out records based on a condition. Records displayed in t…User_2025-02-03-20-57-24-809 27 views 0 comments 0 points Most recent by User_2025-02-03-20-57-24-809 Reporting & Analytics for B2C Service
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Filter between 2 data in reportContent Hello, I am looking to achieve the following scenario in filter under the same report, The following will be: in the "Filters" i would like to filter the same fi…User_2025-02-03-18-10-44-914 17 views 11 comments 0 points Most recent by User_2025-02-03-18-10-44-914 Reporting & Analytics for B2C Service
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Analytics Permissions From Report Editor vs Profile EditorContent Hi, So when editing reports you can change the edit/vew permissions for the different profiles from there. But also if you open a profile's settings and go to 'A…Hector Arreola 31 views 3 comments 0 points Most recent by Hector Arreola Reporting & Analytics for B2C Service
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Access level reportContent Hi, This has been driving me nuts for hours. We have an internal site that use access levels based on region, eg EMEA, APAC and NAM, as well as Supervisor access…User_2025-02-01-07-03-13-295 35 views 2 comments 0 points Most recent by Simon Kilgarriff-118560 Reporting & Analytics for B2C Service
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NVL on a CONCAT expression in a Cross tab reportContent Hi, Please see screenshot below. Where it says "no value", I am using the following: nvl(concat(tasks.status_id, ' / ' , tasks.pct_complete),'-') However, it's s…User_2025-02-03-19-49-57-702 52 views 4 comments 2 points Most recent by User_2025-02-03-23-55-43-518 Reporting & Analytics for B2C Service
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Case History Analytics FieldsContent We have a requirement from a client to extract a large number of case details into a report extract. I'm unable to locate the correct fields in Analytics which s…Charlie Holden 43 views 9 comments 1 point Most recent by Gursimran Singh Saini Reporting & Analytics for B2C Service -
Option to Integrate Legend Labels into a Chart?Content I'm using the client to design standard report charts to be extracted for integration into slide decks. The chart feature lets you show an external legend and di…User_2025-02-03-16-15-15-287 6 views 1 comment 0 points Most recent by LuukS Reporting & Analytics for B2C Service
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Clickstream TableContent How long is the data in the clickstream table kept? Is it just the last 30 days?JLFolkman 34 views 1 comment 1 point Most recent by User_2025-02-03-16-51-39-328 Reporting & Analytics for B2C Service
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Count of status during specific time periodsContent My customer wants me to create a report that can pull the history of their incidents based on a specified time period and then provide a count by status during t…User_2025-02-03-22-10-09-552 41 views 3 comments 0 points Most recent by User_2025-02-03-22-10-09-552 Reporting & Analytics for B2C Service
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Remove '& nbsp' from incident text in the reportContent Hi all, We created a report for incident responses using 'threads.note' column. Every thing is good, only problem is, in the report, it is showing, blank lines a…User_2025-09-05-00-11-37-622 222 views 4 comments 2 points Most recent by User_2025-09-05-00-11-37-622 Reporting & Analytics for B2C Service
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Calculation of intraday service level - inc_performance table not useableContent Hi there, for calculation of servicelevel we use the inc_performance table (inc_performace.intv_type = 4). Below in the code snippet you can find the example for…User_2025-02-03-17-28-17-184 37 views 3 comments 1 point Most recent by Mike Griffiths Reporting & Analytics for B2C Service
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Issues with Outer JoinContent I have a report I'm trying to build which shows how long it takes for an agent to respond to each incident. I'm having a hard time getting all our incidents to s…User_2025-02-03-20-29-15-652 30 views 2 comments 0 points Most recent by User_2025-02-03-20-29-15-652 Reporting & Analytics for B2C Service
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Chat report to show rollovers, not just transfersContent Hello all! Another challenge! I have a report request to show a Chats that Start with 1 queue and roll over to another (we use rules to create the rollover param…User_2025-02-01-08-18-48-897 15 views 0 comments 1 point Most recent by User_2025-02-01-08-18-48-897 Reporting & Analytics for B2C Service
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Agent Browser UI - Workspace report multieditContent Hi All, Editing multiple records by selecting multiple items is possible in Agent browser UI? For example, I have created a workspace with a report. I want to se…User_2025-02-03-20-56-21-860 33 views 3 comments 0 points Most recent by User_2025-02-03-20-56-21-860 Reporting & Analytics for B2C Service
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Open Items Report - Calculating How Long Ticket has been Opened.Content Hello I have a report that I use for different teams that show a list of open items with two main columns: "Response Time," so how long it took to respond to a n…User_2025-02-03-21-37-51-574 27 views 2 comments 0 points Most recent by User_2025-02-03-21-37-51-574 Reporting & Analytics for B2C Service
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File Attachments Download Activity?Content I have a file that was uploaded via the File Attachments Explorer that we have posted on our Customer Portal for download. Is it possible to track how many peopl… -
Count of incidents per days without using a filter.Content Hi, I am trying to build a report that will show a combination of currently Open incidents in the Qs and the ones that were resolved "Yesterday" and "Today". I u…User_2025-02-03-16-51-39-328 38 views 11 comments 1 point Most recent by User_2025-02-03-16-51-39-328 Reporting & Analytics for B2C Service
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Pull all email contacts for a monthContent I'm looking for a list of all of our email contacts from the month of February. What report can I use to pull this data?User_2025-02-03-17-31-45-705 23 views 1 comment 0 points Most recent by Carl Elliott Reporting & Analytics for B2C Service
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Transfer ReportContent I have a report that tells me which queue it was created to, which queue it was transferred to, and who it was transferred to. But the report brings the informat…User_2025-02-03-17-29-01-634 101 views 4 comments 1 point Most recent by Carl Elliott Reporting & Analytics for B2C Service