Category 276
Discussion List
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Editing report descriptionContent Hi, I have been trying to find a way to edit a description for out-of-the-box reports to reflect any changes that have been made to the functionality. Ideally, I…User_2025-02-03-17-20-20-749 44 views 5 comments 0 points Most recent by User_2025-02-03-17-20-20-749 Reporting & Analytics for B2C Service -
Export to Excel - only want date, not date/time to appear in date fieldContent I have tried about 5 different ways to format the dates in a report I have created and then export that date to be the date only with no timestamp in Excel. No m…User_2025-01-31-02-50-15-254 33 views 3 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Reporting on deliverability service e-mail for compliancyContent Hi there, Do you know whether I would be able to report on whether a service e-mail has been delivered to the customer via the TLS 1.2 protocol or not? This is f… -
By using Report API need to insert custom object recordContent Hi All, I have one requirement like below, I want to insert new record in Custom object when the schedule report gets executed ( for example : If the report get …User_2025-02-03-19-42-55-164 29 views 7 comments 1 point Most recent by User_2025-02-03-19-42-55-164 Reporting & Analytics for B2C Service
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Using report variables in report header textContent Apologies if this has already been answered, I searched the KB and both forums for the answer to my question but was not able to find anything. I am putting some…Mike Griffiths 42 views 3 comments 0 points Most recent by Mike Griffiths Reporting & Analytics for B2C Service -
Why is my count coming out wrong?Content I have a dashboard that i am creating and I am trying to create and Standard Report with Chart This if for a team that calls our customer before we have a schedu…Phillips Christopher 19 views 5 comments 0 points Most recent by Mike Griffiths Reporting & Analytics for B2C Service -
Pass filter value of search report from workspaceContent Hello Everyone, I am facing a issue of passing filter value from Incident workspace. steps what i have done. 1. Added one search field in Incident workspace whic…Sathya Rajendran 59 views 9 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service -
Save as Default setting in AnalyticsContent In my experience this setting rarely works. Modifying report parameters, choosing to save them as the default and going back to the report generally results in t…Jared Terry 49 views 11 comments 0 points Most recent by Darsen Prasad Reporting & Analytics for B2C Service -
Get Product Name for IDContent Hi All, I have product id field in custom object called "Recipient rule". I want to display product id & product name in my report. My custom object is linked to…User_2025-02-03-16-53-11-440 59 views 1 comment 0 points Most recent by Anuj Behl Reporting & Analytics for B2C Service
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Contact updated within short space of timeContent Hi all, I want to create a report to identify contacts, who has updated through customer portal within short space of time (i.e. within 30 mins). Please refer th…User_2025-02-03-16-53-11-440 35 views 12 comments 2 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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AnalyticsReportFilter Date/DateTime filters formatContent I cannot seem to get the reports to filter properly by DATE or DATETIME datatypes. What format do we need to send the filter value in as??? I've used the followi…User_2025-02-01-08-32-27-566 55 views 10 comments 0 points Most recent by User_2025-02-03-17-27-37-307 Reporting & Analytics for B2C Service
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Reporting on number of failed loginsContent Is the table / field that counts the number of invalid logins to the Customer Portal something available to us? We are wanting to display some type of message af…JLFolkman 48 views 3 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Duplicate rows issue in reportContent Hi everyone, We are working on a report that will show the number of assigned agents per agent and per queue. Our agents can receive incidents from multiple queu…User_2025-02-03-19-46-58-947 59 views 7 comments 1 point Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Legend in chart not sorting in the order of the reportContent I have a report set with the two level sorting I want to have - by month and by a text field in the report - and I have a chart using the same fields in that rep…User_2025-01-31-02-50-15-254 28 views 0 comments 0 points Most recent by User_2025-01-31-02-50-15-254 Reporting & Analytics for B2C Service
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Only show first created incidentContent Hi All OK so we have a custom object that is related to the incidents table so we can relate an entry in the said CO to many incidents. We have then created a st…User_2025-02-03-19-35-06-088 28 views 6 comments 0 points Most recent by User_2025-02-03-19-35-06-088 Reporting & Analytics for B2C Service
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Incident age 'grid'Content I need to create a report which shows the age of an incident, using the field incidents.c$sla_start It would be arranged as below: Days Open: 1 2-7 8-14 15-21 22…User_2025-02-03-17-31-49-785 30 views 5 comments 0 points Most recent by User_2025-02-03-16-51-39-328 Reporting & Analytics for B2C Service
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Add button to download the file attachment in an custom reportContent Hi, How I to add button to download the file attachment and save the file to the location you specify on my workstation in an custom report. Regards, TatianeUser_2025-01-25-06-00-20-716 48 views 0 comments 1 point Most recent by User_2025-01-25-06-00-20-716 Reporting & Analytics for B2C Service
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Exporting knowledge in individual HTML filesContent Hi all, Long-time reader, first-time contributor. Please be gentle Our business is shortly going to be migrating away from Oracle RightNow and moving over to Sal…User_2025-02-03-16-29-47-183 26 views 3 comments 0 points Most recent by Anuj Behl Reporting & Analytics for B2C Service
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Reffered URL Report for Chat LaunchesContent I am trying to create a report that will show me the referred URL that a user was on when they landed on our /chat/chat_launch page. Right now I have multiple in…Hanna Page 17 views 1 comment 0 points Most recent by User_2025-02-01-08-17-55-035 Reporting & Analytics for B2C Service -
Add images to the conditional format in a reportContent Hi, Is it possible to add more images to the report, conditional format section, under the custom images? Attached is a screenshot showing where I would like to …Ammar Aldaffaie 20 views 5 comments 1 point Most recent by Ammar Aldaffaie Reporting & Analytics for B2C Service -
Crosstab month by month totalsContent I have a cross tab report and I need totals for the whole report as well as sub-totals by month but in columns. I'm attaching a picture for reference. I have pot…User_2025-01-31-02-50-15-254 61 views 1 comment 0 points Most recent by Carl Elliott Reporting & Analytics for B2C Service
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Chat ROI Reports by InterfaceContent Hello, Is there a way to get Chat ROI segmented by specific interface? Our business has three different brands using Live Chat, and we would like a way to segmen…User_2025-02-03-17-57-37-588 23 views 1 comment 0 points Most recent by Anuj Behl Reporting & Analytics for B2C Service
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Tracking Incident History Using Custom FieldContent Hi , RightNow currently supports status change tracking. We would like a similar enhancement to let administrators specify change tracking for other fields(Custo…User_2025-02-03-19-57-18-806 28 views 2 comments 0 points Most recent by Justin_D Reporting & Analytics for B2C Service
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Exception triggering alert incorrectlyContent Hi, I have a report to show abandoned chats (agent did not engage). I now tried three different approaches to create an alert to fire when 5 or more chats were a…User_2025-02-03-16-51-39-328 15 views 0 comments 2 points Most recent by User_2025-02-03-16-51-39-328 Reporting & Analytics for B2C Service
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creating an org hiearchy report that ends with contactsContent Hello, I would like to create an organization hierarchy report that shows the levels of the hierarchy for an organization and its contacts. Ideally it would be a…Scott Heidenreich 47 views 9 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service -
Filter on MAX dateContent My customer would like a report that lists all Organizations (distinct) that have not had an Incident created in the last 6 months. In all other reporting tools,…User_2025-01-25-00-54-52-705 60 views 6 comments 1 point Most recent by Hanna Abi Akl Reporting & Analytics for B2C Service
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Is there any way to report on “Review Date” in Knowledge Advanced?Content This question pertains to Knowledge Advanced Reports. The Customer wants to pull up a Report based on next "Review Date". A report showing list of all Articles w…user11084213 28 views 0 comments 0 points Most recent by user11084213 Reporting & Analytics for B2C Service
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Analytics Case Attachments FlagContent I have a requirement to identify which cases have attachments. I have located the File Attachments table in Analytics, but don't want to include the names/id's o…Charlie Holden 32 views 1 comment 0 points Most recent by Gursimran Singh Saini Reporting & Analytics for B2C Service -
Email Per Hour Report to calculate the productivity of the Email AgentsContent Hello All, i am new to the world on Oracle CRM. I need help understanding the formula for one of the columns for "Seconds Logged in" in a report that preexisted …User_2025-02-03-19-31-37-724 29 views 1 comment 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Extract data via json "analyticsReportResults"Content I am not able to extract data from a report using REST json. Can someone help me? Attached is the definition and result of the report. I understand very little o…Sergio Braun-124706 47 views 5 comments 1 point Most recent by Geetha Amrutha Reporting & Analytics for B2C Service