Category 276
Discussion List
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At least one mandatory Report FilterContent I am creating a Report on Incidents and in that Report, I have multiple filters like Incident Ref#, Organization Name, Asset Name, etc. But I do not want any Use…User_2025-02-01-01-43-00-577 20 views 1 comment 0 points Most recent by User_2025-02-01-08-17-55-035 Reporting & Analytics for B2C Service -
How can i report on a specific day of the week?Content How can i report on a specific day of the week? e.g Just Saturdays? What filters do i need? Thanks Tim Version service cloudUser_2025-02-01-07-02-22-710 23 views 1 comment 0 points Most recent by User_2025-09-05-00-11-37-622 Reporting & Analytics for B2C Service
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Incident Performance Type - Explanation what each one doesContent Hi, The type of incident intervals are below: 1 - Create to Initial Response 2 - Status Change to Response 3 - Assign to Response 4 - Create to Final Resolved 5 …User_2025-02-03-19-49-57-702 57 views 1 comment 1 point Most recent by User_2025-09-05-00-11-37-622 Reporting & Analytics for B2C Service
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How many incidents an agent assigned to someone else?Content Hi, Is there an easy way we can see how many incidents an agent assigned to someone else (whether it be an individual or a group, as long as they assigned it to …User_2025-02-03-19-49-57-702 37 views 6 comments 0 points Most recent by User_2025-02-03-19-49-57-702 Reporting & Analytics for B2C Service
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Report SchedulingContent I want schedule a report on 1st working day of every month. Is this Possible?User_2025-02-03-16-53-11-440 40 views 4 comments 0 points Most recent by User_2025-02-03-22-07-33-802 Reporting & Analytics for B2C Service
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What is the question_sessions.type?Content The title is pretty much self-explanatory. I'm new to Oracle Service Cloud, going through the reports and I would just like some elaboration on what this column …User_2025-02-01-09-00-25-638 38 views 4 comments 0 points Most recent by ereyes Reporting & Analytics for B2C Service
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Report Formatting QuestionContent Hi there, I have come across a weird situation with two reports I have set up in Service Cloud. I've gone in and set up manual formatting for when the reports ar…Dan Higdon 37 views 1 comment 0 points Most recent by Dan Higdon Reporting & Analytics for B2C Service -
Grouping the menu options in report filterContent I have contact type with following menu items (contacts.ctype_id) 1. PRS 2. Calling for Self 3. Calling fo Family 4. Professional I want to group item 2,3 & 4 as…User_2025-02-03-16-53-11-440 35 views 0 comments 0 points Most recent by User_2025-02-03-16-53-11-440 Reporting & Analytics for B2C Service
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Custom Report - Random sampling of 5% Incidents created in a specified time period.Content We have four customer quality assurance analysts that evaluate 5% of incidents created for a period of one month. So far, I have a report that displays the numbe…TeAhna Harris 43 views 0 comments 0 points Most recent by TeAhna Harris Reporting & Analytics for B2C Service -
Statistics user access to website dataContent Dear All Now, I want to count the detailed data of the user's visit to the website, such as clicking on the number of answers and clicking on the number of searc…User_2025-02-03-18-44-16-463 19 views 5 comments 0 points Most recent by User_2025-02-01-08-17-55-035 Reporting & Analytics for B2C Service
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Reporting on incoming incidentsContent I am trying to see if my approach is correct. I want to see all incidents that are coming to a specific Q. Am I right in writing a simple report with the only fi…User_2025-02-03-16-51-39-328 43 views 3 comments 0 points Most recent by User_2025-02-03-16-51-39-328 Reporting & Analytics for B2C Service
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Customer satisfaction evaluationContent Dear All Now, I want to calculate satisfaction based on the evaluation of the terminal customer's agent service. But I didn't find a good way. Please refer to th…User_2025-02-03-18-44-16-463 22 views 1 comment 1 point Most recent by Carl Elliott Reporting & Analytics for B2C Service
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Copy a folder of reports?Content Is there any way to copy an entire folder of reports? I see you can delete an entire folder (which is dangerous), but I can not find a way to copy an entire fold…Kim Dante 20 views 1 comment 0 points Most recent by Carl Elliott Reporting & Analytics for B2C Service -
Exact expression search for incident threadsContent Hey everyone, I am trying to implement a requirement to search incident thread entries for exact expressions. For example, search for particular strings like "th…Vlad-126525 44 views 3 comments 0 points Most recent by Gursimran Singh Saini Reporting & Analytics for B2C Service
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Debugging a PHP Initialization ScriptContent I upgraded from May 2016 to V 18B, and I've encountered an error. The initialization script for report A internally executes reports B and C and fetches data fro…User_2025-02-03-22-32-49-305 46 views 1 comment 0 points Most recent by Vlad-126525 Reporting & Analytics for B2C Service
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Report is opening a different workspace - not intendedContent Hi, I have created a grid report having joins of custom objects. I have added this report in a tab using a report control. When I click on Add new in this report…User_2025-02-03-20-57-24-809 39 views 1 comment 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Is there a way to Set Text Search Filter give dynamic results?Content Hi Experts, I have created a report that contains my newly made custom text field called "Company Name" I made it as a filter for searching, My problem is that i…Jepee Celorico 41 views 3 comments 0 points Most recent by User_2025-02-03-22-07-33-802 Reporting & Analytics for B2C Service
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Historical reporting on average Age of Incidents in QContent Hi, I have a requirement to report on historical values for Average Age of Incidents in a Q and cannot wrap my mind around it. Has anyone done anything similar? …User_2025-02-03-16-51-39-328 30 views 6 comments 2 points Most recent by Carl Elliott Reporting & Analytics for B2C Service
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Team wise Report FiltersContent Hello, I want to make fixed filters on report so that manager can see only his/her relevant team's reports on dashboard. For doing that, I have to create differe…User_2025-02-03-20-08-55-527 44 views 5 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Adding time (business hours) to a dateContent Hi All, Is it possible to add some time to a date so the resulting date takes care of weekends and working hours based on some SLA? For example, if I add 16 hour…User_2025-02-03-18-44-18-509 33 views 1 comment 0 points Most recent by Jess Campbell Reporting & Analytics for B2C Service
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Report using ascii text insteadContent I have a report that where I display the threads of the case and some threads display ascii text. I am unable to see how I can have it display the "real" text, l…JLFolkman 46 views 4 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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BUI extra spaces in fields when report gets exported to ExcelContent I have a report and when I export it to Excel from the admin tool, it looks fine. But when a user exports the same report to Excel using the BUI, it adds spaces …User_2025-01-31-02-50-15-254 29 views 1 comment 0 points Most recent by User_2025-01-31-02-50-15-254 Reporting & Analytics for B2C Service
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Incident Closures by Group - Analytics Cookbook RecipeContent Incident Closures by Group Total Closures versus Distinct Incident IDs Author: Colby Ross Difficulty rating: (Beginner) Target persona: Department Managers, Staf…Colby Ross 106 views 11 comments 5 points Most recent by Dawn M. Smith Reporting & Analytics for B2C Service -
Incidents assigned to different users.Content I am trying to create a report that would show all Incidents from a specific Q (they don't need to stay in the same Q) that were assigned by specific people to o…User_2025-02-03-16-51-39-328 42 views 2 comments 0 points Most recent by User_2025-02-03-16-51-39-328 Reporting & Analytics for B2C Service
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Cross Tab is not summing properlyContent Hello, I have a list of records that total $47,181,853. When I export the list and do a pivot table in MS Excel I get the expected results. However, when I do th…User_2025-10-31-01-08-51-703 32 views 1 comment 0 points Most recent by User_2025-02-03-16-51-39-328 Reporting & Analytics for B2C Service
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Time incident handledContent Hi guys, I need to create a report that shows 1. contact email 2. incident ref 3. count of threads 4. total time incident for contact handled (from new incident-…User_2025-02-03-18-10-34-197 47 views 17 comments 0 points Most recent by Carl Elliott Reporting & Analytics for B2C Service
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What does this mean?Content When exporting a report to a PDF I get an error message: Oracle Service Cloud Error An error has occurred. Object reference not set to an instance of an object. …User_2025-10-31-01-08-51-703 23 views 2 comments 0 points Most recent by User_2025-10-31-01-08-51-703 Reporting & Analytics for B2C Service
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Simple questions of IF/ELSE statementsContent I have a variable as follows in a report: date_diff(incidents.closed,incidents.created)/1 I have a column defined as the following: if($tUser_2025-02-03-19-49-57-702 38 views 2 comments 1 point Most recent by User_2025-02-03-19-49-57-702 Reporting & Analytics for B2C Service
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Calculating time of incident resolution after escalation?Content Hello, I want to add column in report to calculate time taken to resolve incident after that incident is escalated. It should display time in hours and minutes f…User_2025-02-03-20-08-55-527 40 views 6 comments 2 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Daily Responses Sent - only display totalsContent Hi, I have a report showing number of emails answered from each Q yesterday and how many of them were answered within 24 hrs. As you can see in the attached, the…User_2025-02-03-16-51-39-328 32 views 3 comments 1 point Most recent by Jess Campbell Reporting & Analytics for B2C Service