Category 276
Discussion List
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Debugging a PHP Initialization ScriptContent I upgraded from May 2016 to V 18B, and I've encountered an error. The initialization script for report A internally executes reports B and C and fetches data fro…User_2025-02-03-22-32-49-305 39 views 1 comment 0 points Most recent by Vlad-126525 Reporting & Analytics for B2C Service -
Report is opening a different workspace - not intendedContent Hi, I have created a grid report having joins of custom objects. I have added this report in a tab using a report control. When I click on Add new in this report…User_2025-02-03-20-57-24-809 34 views 1 comment 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Is there a way to Set Text Search Filter give dynamic results?Content Hi Experts, I have created a report that contains my newly made custom text field called "Company Name" I made it as a filter for searching, My problem is that i…Jepee Celorico 37 views 3 comments 0 points Most recent by User_2025-02-03-22-07-33-802 Reporting & Analytics for B2C Service -
Historical reporting on average Age of Incidents in QContent Hi, I have a requirement to report on historical values for Average Age of Incidents in a Q and cannot wrap my mind around it. Has anyone done anything similar? …User_2025-02-03-16-51-39-328 19 views 6 comments 2 points Most recent by Carl Elliott Reporting & Analytics for B2C Service
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Team wise Report FiltersContent Hello, I want to make fixed filters on report so that manager can see only his/her relevant team's reports on dashboard. For doing that, I have to create differe…User_2025-02-03-20-08-55-527 41 views 5 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Adding time (business hours) to a dateContent Hi All, Is it possible to add some time to a date so the resulting date takes care of weekends and working hours based on some SLA? For example, if I add 16 hour…User_2025-02-03-18-44-18-509 26 views 1 comment 0 points Most recent by Jess Campbell Reporting & Analytics for B2C Service
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Report using ascii text insteadContent I have a report that where I display the threads of the case and some threads display ascii text. I am unable to see how I can have it display the "real" text, l…JLFolkman 42 views 4 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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BUI extra spaces in fields when report gets exported to ExcelContent I have a report and when I export it to Excel from the admin tool, it looks fine. But when a user exports the same report to Excel using the BUI, it adds spaces …User_2025-01-31-02-50-15-254 16 views 1 comment 0 points Most recent by User_2025-01-31-02-50-15-254 Reporting & Analytics for B2C Service
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Incident Closures by Group - Analytics Cookbook RecipeContent Incident Closures by Group Total Closures versus Distinct Incident IDs Author: Colby Ross Difficulty rating: (Beginner) Target persona: Department Managers, Staf…Colby Ross 100 views 11 comments 5 points Most recent by Dawn M. Smith Reporting & Analytics for B2C Service -
Incidents assigned to different users.Content I am trying to create a report that would show all Incidents from a specific Q (they don't need to stay in the same Q) that were assigned by specific people to o…User_2025-02-03-16-51-39-328 30 views 2 comments 0 points Most recent by User_2025-02-03-16-51-39-328 Reporting & Analytics for B2C Service
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Cross Tab is not summing properlyContent Hello, I have a list of records that total $47,181,853. When I export the list and do a pivot table in MS Excel I get the expected results. However, when I do th…Scott Heidenreich 31 views 1 comment 0 points Most recent by User_2025-02-03-16-51-39-328 Reporting & Analytics for B2C Service -
Time incident handledContent Hi guys, I need to create a report that shows 1. contact email 2. incident ref 3. count of threads 4. total time incident for contact handled (from new incident-…User_2025-02-03-18-10-34-197 40 views 17 comments 0 points Most recent by Carl Elliott Reporting & Analytics for B2C Service
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What does this mean?Content When exporting a report to a PDF I get an error message: Oracle Service Cloud Error An error has occurred. Object reference not set to an instance of an object. …Scott Heidenreich 17 views 2 comments 0 points Most recent by Scott Heidenreich Reporting & Analytics for B2C Service
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Simple questions of IF/ELSE statementsContent I have a variable as follows in a report: date_diff(incidents.closed,incidents.created)/1 I have a column defined as the following: if($tUser_2025-02-03-19-49-57-702 31 views 2 comments 1 point Most recent by User_2025-02-03-19-49-57-702 Reporting & Analytics for B2C Service
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Calculating time of incident resolution after escalation?Content Hello, I want to add column in report to calculate time taken to resolve incident after that incident is escalated. It should display time in hours and minutes f…User_2025-02-03-20-08-55-527 36 views 6 comments 2 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Daily Responses Sent - only display totalsContent Hi, I have a report showing number of emails answered from each Q yesterday and how many of them were answered within 24 hrs. As you can see in the attached, the…User_2025-02-03-16-51-39-328 19 views 3 comments 1 point Most recent by Jess Campbell Reporting & Analytics for B2C Service
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Reporting various Incident Thread Types in one cellContent Hi, Can anyone help with the expression for the column that would output multiple thread entry types in one cell? I. e. I need to have a cell that contains all t…User_2025-02-03-16-51-39-328 46 views 13 comments 1 point Most recent by Jess Campbell Reporting & Analytics for B2C Service
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Workspace RulesContent Hi, Is there anyway to obtain a report where are all the rules defined in the incident workspace? RegardsUser_2025-02-03-18-08-05-360 31 views 4 comments 0 points Most recent by User_2025-02-03-18-08-05-360 Reporting & Analytics for B2C Service
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Filter to Concat numbersContent I have a report that Ipm trying to using a filter thats concat numbers. I know the function concat is only for string. How can I convert integer to string? Thank…User_2025-01-30-21-35-04-239 32 views 1 comment 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Question about chat_agent_sessions.engaged_secsContent The data dictionary describes this column as "The total time (in seconds) the agent spent chatting during the session." But what does that mean? Is that the seco…User_2025-02-03-18-52-20-540 17 views 1 comment 0 points Most recent by User_2025-02-03-16-51-39-328 Reporting & Analytics for B2C Service
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Can you track when a user clicks on the Fill Inbox button?Content I would like to create a report referencing the timestamp when a user clicks fill inbox. Version Service CloudLouis Mallen 43 views 1 comment 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Dashboard LayoutContent Hello folks, I have current dashboard with 3 reports in it (see attachment "dashboard 1") and I want to change it's layout to 4 and add new report but unfortunat…User_2025-02-03-20-08-55-527 48 views 0 comments 0 points Most recent by User_2025-02-03-20-08-55-527 Reporting & Analytics for B2C Service
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Reports for KPI CalculationContent Hi All, We have a requirement of generating a report for KPI calculation for the following parameters. a)Open time(creation time of the incident) b)Pending-Inpro…Srinath Srinivasan-124753 46 views 13 comments 0 points Most recent by Rasheed Ahamed Reporting & Analytics for B2C Service
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Time Difference Between Dates of Completed TasksContent Hi all, I am trying to build a report that calculates the time that each incident was in certain stages based on the dates the tasks were completed on. We can th…James Branston 36 views 2 comments 0 points Most recent by James Branston Reporting & Analytics for B2C Service -
Tracking Accounts that never Log InContent Hi All, In trying to manage our staff account licenses, we are trying to develop a report that will tell us if a user account was created, but never logged in. W…Brian L. 59 views 5 comments 1 point Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service -
Running Time Using If StatementContent Hi All, Can someone help he how can I get the Running Total of Days Open and Turn Around Time for my report. This two should be in one column and i think i need …Jovit Manalaysay 15 views 1 comment 0 points Most recent by User_2025-03-10-22-22-43-573 Reporting & Analytics for B2C Service
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Custom Report Display Error "A generic error occur in GDI+"Content Hi, I created one custom report which display data from incident table and made join with Thread table. I also set some filters to optimize the search result. Wh…User_2025-02-03-20-08-03-425 30 views 4 comments 0 points Most recent by User_2025-02-01-07-03-13-295 Reporting & Analytics for B2C Service
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Track Fill Inbox ButtonContent Does Oracle track every time a user clicks the fill inbox button and can I create a report showing those results? Version Service CloudLouis Mallen 38 views 2 comments 0 points Most recent by Louis Mallen Reporting & Analytics for B2C Service
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OSC Tect AnalyticsContent Hi All, Currently, we are using OSC as our main tool for our Chat Support. I was assigned to create FAQs for Chat or common questions that are being raised in ev…Jovit Manalaysay 13 views 2 comments 0 points Most recent by Jovit Manalaysay Reporting & Analytics for B2C Service
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All Survey Responses in One Row, Without CrosstabContent We are trying to export our (transactional) survey results as a CSV file, and then have the results loaded into a different system for further analysis. The othe…User_2025-02-03-20-44-41-676 37 views 3 comments 0 points Most recent by Simon Kilgarriff-118560 Reporting & Analytics for B2C Service