Category 276
Discussion List
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Disabled Accounts & Report Schedules?Content When an account is disabled, will this also disable that contact from receiving scheduled reports they are associated with? Thanks! Version 17D SP5 -
Chat Offer Statistics & ROI ReportSummary Understanding the Acceptance & ConversionsContent Could someone provide me a detailed overview for this report? Here are some of the questions I have: 1) Is it c…User_2025-02-01-08-41-04-877 16 views 0 comments 0 points Most recent by User_2025-02-01-08-41-04-877 Reporting & Analytics for B2C Service -
Report on incidents solved by the original assigned agentSummary We require a report that provides a count of incidents solved by an agent that were not reassigned before being marked as solvedContent We are able to report on …Nancy Franchino 76 views 11 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service -
We Need a Way to Report on the Maximum Chat Sessions Setting By AgentSummary We allow our chat agents the ability to set their own max chat sessions. I need a way to report on that setting for each chat agent.Content I've tried searching …User_2025-02-03-22-16-06-242 51 views 2 comments 0 points Most recent by User_2025-02-03-16-51-39-328 Reporting & Analytics for B2C Service
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Report for Agents who never logged inContent Hi there, I'm trying to find a good report that shows agent who have not yet logged in. I have tried creating several reports, but all search too many rows and t…User_2025-02-03-17-34-38-012 81 views 5 comments 0 points Most recent by Brian L. Reporting & Analytics for B2C Service
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Filter a report in lower tab based on the value of a field in WSContent Hi, Following is a scenario of requirement we are trying to achieve. We have an object as Project with a self join. User will ensure that he adds one specific pr…Padma Prabha Varadarajan-135182 26 views 0 comments 0 points Most recent by Padma Prabha Varadarajan-135182 Reporting & Analytics for B2C Service -
Time in Status - Building on the one in the analytics cookbookContent First of all - http://communities.rightnow.com/posts/9fa6c50a66?commentId=82598#82598 is a great report - however for me at least, for obvious reasons, it shows … -
Objects in Excel Report, need to convert to dataContent We have a multi-select question in a customer satisfaction survey, which allows the customer to slect multiple products that the customer has installed at their …User_2024-12-17-20-09-08-225 13 views 3 comments 0 points Most recent by User_2025-02-03-22-10-09-552 Reporting & Analytics for B2C Service
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Measuring chat deflection?Summary I'm looking to measure chat deflection via comparing KB hits vs. notContent Hi everyone, I'm trying to figure out a way to examine chat deflection when comparing…Mig Ponce-121584 49 views 1 comment 0 points Most recent by User_2025-02-01-08-17-55-035 Reporting & Analytics for B2C Service -
Output all columnsSummary Looking for guidance on adjusting our SQL statementContent Good afternoon, We're trying to output a specific report column, even if there is no user data input. …kerry walker 44 views 1 comment 0 points Most recent by kerry walker Reporting & Analytics for B2C Service -
How to view how many agents are logged into chat?Content Hi, Is there a report to show us how many agents are logged into chat? Otherwise is there a way to do it programmatically? I can see how many agents are logged i…King Jack 34 views 4 comments 1 point Most recent by King Jack Reporting & Analytics for B2C Service
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is there any way to find duration of Conditional chat link visibilitySummary is there any way to find duration of Conditional chat link visibilityContent Hi All, in widget_stats table we have a field which tells how many times conditional…User_2025-02-03-16-12-51-072 30 views 1 comment 0 points Most recent by User_2025-02-01-08-17-55-035 Reporting & Analytics for B2C Service
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How to associate a report to report control?Summary How to associate a report to report control?Content The Open Incidents Summary report we couldnt find in the Reports Explorer with the exact name. (Refer below i…User_2025-02-03-16-53-11-440 31 views 5 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Answer Effectiveness DefinitionsSummary Internal Knowledge RatingContent I remember a OOO reporting called Answer Effectiveness being available in Rightnow, however, I can't seem to find it in OKA. I'm…User_2025-02-04-12-29-13-796 46 views 9 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Calculate Business Days in Oracle Service CloudSummary Please show the best way to calculate business days in OSCContent Does anyone have a formula to calculate business days in OSC reports? I want to calculate the d…User_2025-02-03-22-22-04-189 42 views 7 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Answers Hit Count is not consistentSummary Answers Hit Count is not consistentContent There is complaining from customer stating that answers hit count is not consistent. We have 2 interfaces (Interface1 …User_2025-02-03-16-53-11-440 45 views 1 comment 0 points Most recent by User_2025-02-01-08-17-55-035 Reporting & Analytics for B2C Service
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Transaction table edit timesContent Hi, We are using the transaction table to check the time spent by an agent in editing incidents. For that we are calculating the time difference between start da…Federico Palacios-Oracle 43 views 7 comments 0 points Most recent by Chuck Udzinski Reporting & Analytics for B2C Service
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Reports with linksSummary Reports with linksContent Hello, We're scheduling the Keyword Search report but noticed that the email attachments don't have clickable links (which show a speci…kerry walker 60 views 27 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Report filtering by creating a drop down menu options based on predetermined filter of reportContent Hello Service Cloud Community, We are trying to make our reports a lot more user-friendly since most of the custom objects contain text fields which are hard to …Chris Vasileski 62 views 0 comments 0 points Most recent by Chris Vasileski Reporting & Analytics for B2C Service
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Schedule on Report GoneSummary Schedule on Report GoneContent Hi Experts, I have configured a report that will automatically send the result every month but when I checked it again, it's gone.…Jepee Celorico 52 views 7 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Get URL variable in a custom script reportingSummary Modify URL in the report data cellContent Hi, I've been reading about custom script in the report. I followed through online documentation, a few of posts from t…Win Moe-118858 47 views 4 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Report Date Range FilterContent Hi, When I apply Date filter to show data of previous week only, the calculations automatically gets multiply by 5 (See screenshot). Without filter it shows corr…User_2025-02-03-20-08-55-527 87 views 17 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Dashboard Report showing no dataContent Hello, When there is no incident on specific dates, nothing is shown on report. It should at least show report with empty data. My other reports at least show em…User_2025-02-03-20-08-55-527 39 views 14 comments 0 points Most recent by User_2025-02-03-20-08-55-527 Reporting & Analytics for B2C Service
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.Summary .Content .Sebastiaan Draaisma-122509 25 views 0 comments 1 point Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service -
Task report - who last updated?Summary Identify agent that last updated a taskContent Hi all. Is it possible to identify in a TASK report who last updated? Scenario - The task is assigned to an Agent,…User_2025-02-01-08-17-38-818 40 views 5 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Average calculation using date_diff at summary level vs. report calculationsSummary The average date_diff calculation, used at the summary level, includes cases with a null date value, distorting the totalsContent I've built two reports (definit…User_2025-02-03-16-13-34-099 22 views 5 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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What Is Attribute 4 (id4)?Summary What value is contained in the transactions.id4 column?Content We have created an analytics report for the transactions table that outputs the transactions.id4 c…Skyler Niedrist 47 views 5 comments 0 points Most recent by Skyler Niedrist Reporting & Analytics for B2C Service
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Report with Column Description and Data TypeSummary Looking for a way to create / download a report that lists Table Elements with Column Descriptions and Data TypesContent Is there a way i can create a report and…User_2025-02-03-20-29-17-872 44 views 3 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Creating relationships with OFS dataSummary we want to create relationships with integrated data from OFS which all comes in via text fieldsContent Hi all, First forum post so please be kind if this is an …Kris Cartwright 44 views 0 comments 0 points Most recent by Kris Cartwright Reporting & Analytics for B2C Service -
Filters in Custom ReportSummary Assigning Filter values dynamicallyContent Hi, We have a requirement where we need to pre assign the values in the docked filters of a report based on few condit…Padma Prabha Varadarajan-135182 57 views 5 comments 0 points Most recent by Padma Prabha Varadarajan-135182 Reporting & Analytics for B2C Service