Category 276
Discussion List
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Time is calculating even after logging outSummary Time is calculating even after logging outContent Hi I copied the standard report "Incident web visit" and changed the filter to contact.ID and placed in contact…User_2025-02-04-18-40-04-172 34 views 0 comments 0 points Most recent by User_2025-02-04-18-40-04-172 Reporting & Analytics for B2C Service -
Report to get the informationSummary Report DataContent Hello Team , Is it possible to create a report to get the below mentioned points 1.Tables utilized 2.Whether the report is linked to any analy…Kalpana Rathore-144228 51 views 1 comment 0 points Most recent by LuukS Reporting & Analytics for B2C Service -
Channel Options in Reporting filterSummary Channel OptionsContent In reporting Incidents.chan_id gives me many options. What is the difference between CSS E-mail & E-mail & MA E-mail?User_2025-02-03-16-53-11-440 55 views 4 comments 0 points Most recent by User_2025-02-03-22-07-33-802 Reporting & Analytics for B2C Service
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Maxed out chatsSummary Report creation for resource allocationContent We are working on resource allocation KPIs and attempting to build a maxed out chats report. To the business, "max…Edgardo Lineros-Oracle 29 views 1 comment 0 points Most recent by Justin_D Reporting & Analytics for B2C Service
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How to know the Source URL of the ChatSummary i want to check what was the URL of the page from where chat was initiatedContent I have multiple instances of syndicated proactive chat and syndicated condition…Ajay Yadav-140866 46 views 3 comments 0 points Most recent by Justin_D Reporting & Analytics for B2C Service -
R13.19A OTBI Direct Database Query Privilege ChangeSummary In R13.19A OTBI direct database query has been disabled by default. To prevent reports generating system errors, BI Administrator can modify BI privileges to rev…User720640-Oracle 60 views 0 comments 1 point Most recent by User720640-Oracle Reporting & Analytics for B2C Service -
How to export archived incidents programmatically?Content Hi, there are 3 million archived incidents in the site and we need only some of them. Some could be purged, some not. But the purge setting will delete all of th…Clemens-Christoffer Meyreiss-Oracle 77 views 10 comments 0 points Most recent by King Jack Reporting & Analytics for B2C Service
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Report suppliersContent Can someone help me ? All our suppliers are in oracle service cloud, but now i have to make a report with all our supplier and the money that we spend on custome…Dean Nieuwerf 49 views 3 comments 0 points Most recent by User_2025-01-29-21-02-48-497 Reporting & Analytics for B2C Service
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REPORT_ERROR_EXCEEDS_MAX_JOIN_SIZE despite report running quicklyContent Hi, Definition as per the attached. When I run the report in the console, it runs quickly and brings back about 300 rows. Prior to the recent 18D upgrade, callin…King Jack 213 views 4 comments 2 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service -
Formula to pull previous day solved when date filter is broader rangeSummary Pulling all open statuses while only pulling solved for the previous day or week, month, etc.Content I am pulling all open status incidents based on date filter …User_2025-02-01-08-49-49-892 45 views 7 comments 0 points Most recent by User_2025-02-01-08-49-49-892 Reporting & Analytics for B2C Service
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Report Not Displaying all Community Questions or CommentsSummary Report Not Displaying all Community Questions or CommentsContent We have a report that displayed the basic Community information (see attached) that had been wor…JLFolkman 45 views 4 comments 1 point Most recent by JLFolkman Reporting & Analytics for B2C Service
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How can I get the report id of a reportSummary Can I use the custom scripts to get the report_id?Content I created an AddIn and would like to get the report ID to use it to refresh the report after running a …User_2025-07-18-03-19-20-600 67 views 6 comments 3 points Most recent by User_2025-07-18-03-19-20-600 Reporting & Analytics for B2C Service
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How to Display the Min Login for the Max DaySummary I am trying to create a report column that displays the Min Time for the Max Date?Content I am trying to create a Staff Account Login report that will show the A… -
Report Scheduling Not Working With Custom ScriptContent Hi, I need to run cron job from OSvC for particular interval of time. I created one custom report and wrote my custom code in custom script. Initialization Tab p…User_2025-02-04-06-31-46-728 108 views 13 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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How to set the default output formats for reportsContent We have created the reports through the BIP and for each and every report there are some default output formats ara predefined if my required output format is no…Koteswararao Yenikepalli 88 views 1 comment 1 point Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service -
Report on incident rules that have been triggeredContent Is there a report or has anyone built a report based on a specific incident rule to see how often it has been triggered? Ideally, I'd like to have the report wor…User_2025-02-03-22-22-52-972 42 views 3 comments 0 points Most recent by Chuck Udzinski Reporting & Analytics for B2C Service
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How to count Number of incidents Created by Service mailbox and Ask a questionSummary How to count Number of incidents Created by Service mailbox and Ask a questionContent i created a report to count how many incidents Created, Edited, Solved by a…Ajay Yadav-140866 37 views 7 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Rollup Totals on Rollup HeaderContent Hi folks, I have a report with a number of columns being totaled/avg'd via rollup. The Totals show at the bottom of each rollup when it is expanded. However, I a…User_2025-02-03-17-47-45-813 39 views 9 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Customer entry thread-ReportsContent Hi All, Can we add the customer entry thread in reports level?I have searched in all the incident related tables, I cant see any related columns. Could any one h…User_2025-02-03-18-29-17-316 46 views 5 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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How to do Scheduled Job for custom scripts ?Content Hi All, I need to run custom scripts automatically from File manager OSvC with some particular time interval. How can I suppose to run those custom scripts with …User_2025-02-03-17-48-20-813 122 views 5 comments 0 points Most recent by User_2025-02-04-06-31-46-728 Reporting & Analytics for B2C Service
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search for phone number in ph_mobile with our without leading 0Content Hi, Currently we have the challenge to find a mobile phone number, that is maintained sometimes with and sometimes without leading 0 (yes I know, that should not…
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Export a report directly to a FTP siteContent Is it possible to schedule a report to be exported directly to a FTP site? Would it be possible to have a report automatically exported to a specified network fo…Mark - Oncor 55 views 13 comments 2 points Most recent by Shafali Jain-28055 Reporting & Analytics for B2C Service -
Incident last updated by and last status change byContent Hi, Happy new year! I have a report which lists incidents. I want to show who last updated it and who did the last status change. They can be the same person at …
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Oldie Moldy - Analytics Cookbook RecipeContent Oldie Moldy Identifying Holes in Your Process and/or Overloaded Teams Author: Luuk Schalk Difficulty rating: (Intermediate) Target persona: Managers / Team Leade… -
Consolidated Dashboard - Analytics Cookbook RecipeContent Consolidated Dashboard Rolling up various KPI metrics in a common view Author: Mehrzad Kootar Difficulty rating: (Intermediate) Target persona: Managers, Supervi…Mehrzad Kootar 182 views 3 comments 9 points Most recent by Jairo Rojas Méndez Reporting & Analytics for B2C Service -
Extract the middle section of thread noteContent Hi, I need to extract the middle-part of thread notes for incidents relating to a given product. The format of the note is consistent, but the middle part may so…User_2025-02-03-17-31-49-785 59 views 12 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Dynamic Text FieldContent How do you add a dynamic text field to a report such as Record Count. I created a text field in the footer and used the following text 'Record Count: {NumberOfRe…User_2025-02-03-19-39-14-556 49 views 3 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Sum of integers in report column out of integer rangeSummary Sum of integers in report column out of integer rangeContent Hi, I'm working on a report where I need to sum an integer field using 'sum' function and it is unab…PavanSatishKumar Annavarapu-Oracle 47 views 4 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Create CX reports to display on tabletsSummary Tips on creating reports so that they display correctly on tablets as well as laptops/desktopsContent Does anyone have any tips on creating reports so they are u…User_2025-07-18-04-32-42-594 34 views 1 comment 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Using Score as a variableSummary Using Score as a variableContent Good day, and Happy New Year! We’ve recently run into an issue with a survey report we’ve had running for a few years. Its set u…kerry walker 37 views 5 comments 0 points Most recent by kerry walker Reporting & Analytics for B2C Service