Category 276
Discussion List
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Reports on engagement engineContent i recently started working with a new site, they are using EE to display chat icon on 3rd party website, do we have any Rule which indicate which EE rule redirec…Ajay Yadav-140866 16 views 1 comment 0 points Most recent by Neil-118052 Reporting & Analytics for B2C Service -
Exclude an hour from date filterContent Hi everyone, I'm fairly new to logical expressions which is probably why I'm struggling, but any help would be much appreciated! We have dashboard reports that s…User_2025-02-01-08-19-35-727 41 views 7 comments 0 points Most recent by User_2025-02-01-08-19-35-727 Reporting & Analytics for B2C Service -
Reporting on what email address an incoming query was sent toContent Hello all, I have a report to show me what email address and incoming query was sent to. I am using the following: substr(to_char(threads.mail_hdr),0+ instr(to_c…User_2025-02-01-08-44-34-192 24 views 3 comments 0 points Most recent by Kim Dante Reporting & Analytics for B2C Service
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Pull Another Contact ID Based on Unique Custom FieldSummary VLookup within the same tableContent Hi all, I am looking to automate a regular upload that we do which grants a contact additional access to the customer portal…James Branston 76 views 11 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service -
record deletion auditSummary how to find out if incident's any attachment file is deletedContent Hi there, I need to build a RightNow report to show if any file attachment in an incident is …User_2025-02-03-18-22-27-874 46 views 4 comments 1 point Most recent by User_2025-02-03-18-22-27-874 Reporting & Analytics for B2C Service
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Applying input mask to report filterSummary Is there a way to apply an input mask to a report filter?Content We have set up our Contact Quick Search report Phone # filter to look at contacts.ph_office_raw.…User_2025-07-18-04-45-06-758 39 views 9 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service -
Major meaning in OTBISummary Only code is avaible in Person ProfileContent Hi Team, I need your help again. We are building and Educational report and the Major information a code ("- All Pr…Alvaro Couto 43 views 1 comment 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service -
ScriptingSummary Calling Scripting through ReportContent I am new to rightnow. Is it possible to call Scripting defined in Scripts through reports? Any help is greatly appreciate…PoojaK 39 views 3 comments 0 points Most recent by Gursimran Singh Saini Reporting & Analytics for B2C Service
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Need Reporting for Daily Incident Stats by RepContent I am looking for a report (or reports) to provide the following information. I have spent a great deal of time researching this (both on the forums and KB), and …User_2025-02-04-23-35-56-105 35 views 2 comments 0 points Most recent by User_2025-02-04-23-35-56-105 Reporting & Analytics for B2C Service
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Root Element Is MissingSummary Custom report showing error while using REST API in Custom ScriptsContent Hi, As per business requirement, run cron job after specific interval of time. I am usi…User_2025-02-04-06-31-46-728 76 views 0 comments 0 points Most recent by User_2025-02-04-06-31-46-728 Reporting & Analytics for B2C Service
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Article viewed by category report throws Query Size limitation errorSummary Article viewed by category report throws Query Size limitation errorContent We have a report to show Articles viewed by category, this report shows sum of Number…Noopur Rai 36 views 2 comments 0 points Most recent by Noopur Rai Reporting & Analytics for B2C Service
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Manage report data on addinSummary Manage data from reports on addinContent Dears, I've started to work with Oracle Service Cloud a few months. I created a report in my workspace and I'm just tryi…User_2025-02-01-01-39-28-211 42 views 0 comments 0 points Most recent by User_2025-02-01-01-39-28-211 Reporting & Analytics for B2C Service
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Esccalation reportContent Hello Guys, I have to create a report showing all the mail:to & mail:cc recipients for each level of escalation(Escalation Level1 & Escalation Level2) done in an…Jaymin kansara 45 views 5 comments 0 points Most recent by Gursimran Singh Saini Reporting & Analytics for B2C Service
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Incident ReportContent Hello, I have an incident report in which which we used filter status_id, which includes incidents with all the statuses. But we need the incidents with all the …Jaymin kansara 51 views 3 comments 0 points Most recent by Ajay Yadav-140866 Reporting & Analytics for B2C Service
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Logged in agent flag/attributeSummary Can the logged in agent flag/attribute be used in an expressionContent Hi all. While I'm pretty sure the answer is No, I do hope to be proven wrong here Can we r…Sebastiaan Draaisma-122509 65 views 4 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service -
Group time taken/differenceContent Hi, I want to group time differences on actions... so sort of like an SLA, but it's comparing the time between an internal escalation and a response sent... So I…User_2025-02-01-07-03-13-295 57 views 5 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Fetch all Reports having run as report a Staff account in Report SchedulesSummary Fetch all Reports having run as report a Staff account in Report SchedulesContent Hi, I would like to find out all the report schedules where Run Report As = 'So…User_2025-02-03-22-07-33-802 23 views 6 comments 2 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Time in Status Report Duration Time FormatSummary How to change duration from 00h 00m 00s to HH:MM:SSContent Hi I'd like to modify the Time in Status report in the Analytics Cookbook to show the duration in HH:M…User_2025-02-03-16-15-03-850 37 views 3 comments 0 points Most recent by User_2025-02-03-16-15-03-850 Reporting & Analytics for B2C Service
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Keyword searches by usersSummary Keyword searches by usersContent Hi, We use the keyword search table to see what keywords return no results. For some words that are strange we see a lot of entr…User_2025-02-01-07-03-13-295 39 views 1 comment 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Incident count is not date specificSummary Incident created on a particular date with respect to incoming mailboxesContent Hi, I am creating a report for count i.e. Count of Incidents created on a particu…Ashutosh_86 29 views 4 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service -
How to make a report on the configbase_values tableContent Hi All, I recently started working on existing site, before starting this i would like to understand their current configuration settings, i can see there is con…Ajay Yadav-140866 24 views 7 comments 0 points Most recent by Ajay Yadav-140866 Reporting & Analytics for B2C Service
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Chat Concurrency Factor - 30 min intervalsContent Hello How would I edit the Chat Concurrency Factor (3015) to be broken down in intervals of 30 minutes instead of an average of the entire day?Hanna Page 40 views 6 comments 1 point Most recent by Ajay Yadav-140866 Reporting & Analytics for B2C Service -
Display order - 10 answers to be top alwaysSummary Display order - 10 answers to be top alwaysContent Report displays answers based on ID (Descending order, latest first). Customer has given 10 answers ID's and t…User_2025-02-03-16-53-11-440 32 views 4 comments 0 points Most recent by Carl Elliott Reporting & Analytics for B2C Service
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Understanding Percentage ValueSummary Percentage Value of Reports GeneratedContent Hi Experts, I need help in understanding the reports generated from OSvC. I made a report (Status Report) I just wan…Jepee Celorico 40 views 8 comments 0 points Most recent by Ajay Yadav-140866 Reporting & Analytics for B2C Service
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Cross instance reportingSummary Report on data from other instanceContent Hi there. Does anyone have a sample script/report/instructions for me to report on an interface residing in another ins…Sebastiaan Draaisma-122509 34 views 2 comments 3 points Most recent by Gursimran Singh Saini Reporting & Analytics for B2C Service
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Organization Phone # Look UpContent Hi - I am importing a large list of organizations over that could have multiple phone numbers tied to one org. I have created custom fields for these (ex: ph, al…Hanna Page 29 views 6 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Report to show search textSummary Report to show search textContent Hi How do I create report to show what is being searched in the search box? Is there any standard report available?User_2025-02-03-16-53-11-440 49 views 10 comments 0 points Most recent by Ajay Yadav-140866 Reporting & Analytics for B2C Service
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Chat Occupancy By HourContent I'm able to create an occupancy report by date and by agent. Before I get too involved creating a formula, does anyone have a template that can report on occupan…Marv Ferrer 32 views 6 comments 0 points Most recent by Ajay Yadav-140866 Reporting & Analytics for B2C Service -
Show Warning Message in ReportSummary Show Warning Message in ReportContent I want show following warning message in my report. I don't want to add any fields into the report. "WARNING! You have logg…User_2025-02-03-16-53-11-440 44 views 18 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Interval based reportSummary Number of incidents in every 30 minutes for a day.Content Hi, I have a query related to number of incidents created in every 30 minutes but what I can see in doc…Ashutosh_86 59 views 3 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service