Category 276
Discussion List
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Indexing a custom fieldSummary Index option is disabled for Custom FieldsContent Hi, We are having set of fields configured under Custom Fields option under Database. But the "Indexed" checkbo…Padma Prabha Varadarajan-135182 33 views 3 comments 0 points Most recent by Tushar G Reporting & Analytics for B2C Service -
Report in chat workspace filtered by incident custom fieldContent Hi, I have created a report (filter based on incicent custom field) and added it to the chat workspace (in a tab) so that agents can see previously created incid…User_2025-02-03-19-25-28-008 28 views 10 comments 0 points Most recent by Nataline Nguyen Reporting & Analytics for B2C Service -
Report for when another agent enters a noteSummary We are trying to flag/highlight a row on a report that indicates when another agent has logged a noteContent We are trying add an exception to a report that indi…User_2025-02-03-21-48-33-357 28 views 5 comments 0 points Most recent by User_2025-02-03-21-48-33-357 Reporting & Analytics for B2C Service
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Screen pop a report that uses "in list" filter?Content (Sorry for cross-posting with Service Console - not sure if people read both.) I've created a report that searches for contacts using the "in list" filter. (cont…Eric Gottesman 34 views 2 comments 0 points Most recent by Just Rhianna Reporting & Analytics for B2C Service
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Trigger event, code etc when a row has been editedContent Hi, I have inline editing enabled on my reports and I'd like for some code, PHP to be ran when a value changes from one to another Is this possible? Thanks, JJKing Jack 31 views 4 comments 2 points Most recent by King Jack Reporting & Analytics for B2C Service -
Is it possible extract email addresses from incident thread in OSvCSummary Extract email addresses from incident threadContent Hi, I need to extract email addresses from multiple incidents (all sent from the same email address) but with…User_2025-02-03-16-51-39-328 39 views 8 comments 1 point Most recent by User_2025-02-03-16-51-39-328 Reporting & Analytics for B2C Service
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Report: Incoming Email Filter Details -Add ColumnSummary Incoming Email Filter Details -Add ColumnContent I am currently using report Incoming Email Filter Details to determine why emails are being rejected. Some of th…Marissa Gonzales 67 views 3 comments 0 points Most recent by Justin_D Reporting & Analytics for B2C Service -
Handle-Time per Agent for Transferred ChatsContent Does anyone have experience calculating handle-time per agent across a single chat, when multiple agents have handled the chat? For example, if I initially handl…Michael Winter 35 views 4 comments 0 points Most recent by User_2025-02-03-21-44-58-411 Reporting & Analytics for B2C Service
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Report definitionSummary Report definition for AVG Incidents per dayContent Hello everyone, Is there a way to create the following reports? * Avg Email Incidents per Day * Avg Email Hand…User_2025-02-03-17-38-42-482 35 views 9 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Summary reportSummary Incident report summaryContent I have been working on a summary report, but I cannot get the max value from the count column Final count max Sumitted 0 (max-coun…User_2025-02-04-23-27-31-855 44 views 2 comments 0 points Most recent by User_2025-02-04-23-27-31-855 Reporting & Analytics for B2C Service
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Switching between design and report view - changes not updatingSummary Editing a report (with save), but changes not updating when switching from design to report viewContent Hi all. When making changes to existing public reports I'…User_2025-02-01-08-17-38-818 24 views 8 comments 0 points Most recent by Gursimran Singh Saini Reporting & Analytics for B2C Service
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Filtering on phone field, ph_home_raw, exceeds query size limitationSummary Why does filtering on ph_home_raw analyze so many rows compared to ph_homeContent When I filter on ph_home, the Analyzer tells me that the estimated number of an…User_2025-02-05-02-13-35-681 37 views 3 comments 1 point Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Table name to get instances linkSummary Table name to get instances linkContent Is there any table available to store the instance link In ebz icx_parameters stores URL of the instance Thanks in advanc…Koteswararao Yenikepalli 50 views 1 comment 0 points Most recent by Amrit Reporting & Analytics for B2C Service -
Make non-root table editableContent Hi, I have a custom object. There's a field in this object called SelfReference which has a relationship with the ID of the same object i.e. it self references. …King Jack 21 views 2 comments 1 point Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Data import in MON-YY format - has to be stored as text - how can it be converted in reportSummary I have issues with converting a text field to a date field in format MON-YYContent I have a file I need to manually import and it has a date value in the MON-YY …VivTed 45 views 1 comment 1 point Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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User Defined list and No ValuesSummary Report & filtering out using user defined listContent Hi There, I've created a report that has a user defined list ($Locations). This variable is used to filter …User_2025-02-04-23-27-31-855 51 views 7 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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No Value not included in Slice DisplaySummary No Value not included in Slice DisplayContent Hi, Trying to figure out how to include the No Value agent in the slice in one of our reports. Currently, when repo… -
Unique values in a reportSummary Unique values in a reportContent Good afternoon, Our business users have a report that is duplicating Answer IDs. We'd like to display only the unique Answer IDs…kerry walker 78 views 14 comments 0 points Most recent by User_2025-02-01-08-46-19-550 Reporting & Analytics for B2C Service -
Show email address Incident forwardedSummary Show email address Incident forwardedContent I have a simple report which displays incident product name and type, contact details, status. If the incident is fo…User_2025-02-03-18-05-12-461 25 views 14 comments 0 points Most recent by User_2025-02-03-22-07-33-802 Reporting & Analytics for B2C Service
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Incidents with No Appended AnswerContent Hi all, Is it possible in analytics to report on Incident records that have no Answer appended? By appended, I'm referring to when a user clicks "Add as Text" wh…JoshLong 22 views 4 comments 1 point Most recent by Suresh Thirukoti-Oracle Reporting & Analytics for B2C Service -
Can't filter by text in disp_idSummary using instr on disp_id and can't filter on the resultContent I have a variable in a report which has the following code if(incidents.status_type=2, if(instr(inci…Ineke Clewer 44 views 4 comments 0 points Most recent by Lakshay Bhalla Reporting & Analytics for B2C Service -
getting repeated value in custom reportContent Hi All, i am trying to make a report where i want Chat ID, Ref number, Date of First Engagement, Page URL (we have implemented EE), and Chat Transcript. i trying…Ajay Yadav-140866 27 views 2 comments 0 points Most recent by User_2025-02-03-22-07-33-802 Reporting & Analytics for B2C Service -
Opportunity Performance ReportingContent I'm trying to understand Opportunity Performance reporting. I'm specifically looking for the ability to track how long an Opportunity was in a certain status for…User_2025-02-03-17-31-49-785 33 views 2 comments 0 points Most recent by User_2025-02-03-22-07-33-802 Reporting & Analytics for B2C Service
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Adjusted chat_agent_performance_intervalsSummary Needing to cut off the times.Content I am having trouble cutting off interval times. I am trying to measure our agents using live chat. The functions work if bot…
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Adding new columns with Custom ScriptsSummary How can I dynamically add columns to a report using custom scripts?Content Hi folks, I'm wanting to create a report that utilises ROQL which i'm familiar enough …Jared Ennew 43 views 0 comments 0 points Most recent by Jared Ennew Reporting & Analytics for B2C Service
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Include staff account date created field in reportSummary We need to identify when a staff account was created for maintenance purposesContent Hi all. We have a report identifying login data etc and need to add in the d…User_2025-02-01-08-17-38-818 57 views 6 comments 0 points Most recent by User_2025-02-01-08-17-38-818 Reporting & Analytics for B2C Service
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Include Range of recurrence dates in Status of Mailings reportContent Hi all. I'm wanting to include the 'Range of Recurrence' dates in a report on active Recurring mailings (copy of definition attached). I'm sure I'm missing the o…User_2025-02-01-08-17-38-818 30 views 5 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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report that shows the interaction with the client (conversation history)Summary report that shows the interaction with the client (conversation history)Content Good Morning, Is there a report that shows the history of an incident? Whether cr…Erlin Garcia-132843 37 views 4 comments 0 points Most recent by Justin_D Reporting & Analytics for B2C Service -
Need to create a report filter that compares an integer field with the year of a date fieldSummary Need to create a report filter that compares an integer field with the year of a date fieldContent Hey Team, I need to create a report filter that compares an in…Vikash Patel 41 views 8 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Utilization report - Logged in timesContent We are working on a custom report extended from the Agent Utilization report. We removed the session start/end time filter and added a filter from the agent perf…Hanna Page 42 views 1 comment 0 points Most recent by Ajay Yadav-140866 Reporting & Analytics for B2C Service