Category 276
Discussion List
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remove agents from report when they have not logged in during the time periodSummary We have a report that shows logins, duration, and average for agents, but we don't want to see agents who have not logged inContent I am having an issue with a r… -
Agents Searching the Knowledge BaseContent I believe the report Service > Site Reports > Admin Answers Accessed > Activity displays how many answers an agent viewed/appended answers via Search Knowledgeba…User_2024-12-17-20-14-00-343 41 views 4 comments 0 points Most recent by User_2025-03-10-21-27-49-962 Reporting & Analytics for B2C Service -
how to fetch filter values in report for ROQL querySummary fetch filter values in report for ROQL queryContent Hi , Please help me. I need it urgent. I am trying to fetch filter values from report to be used in Custom sc…jagadeesh gattupalli 57 views 2 comments 0 points Most recent by jagadeesh gattupalli Reporting & Analytics for B2C Service
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Report on Incidents Created from Survey WorkflowContent Hello, Does anyone have a suggestion on how best to report on Incidents created from Survey Workflow? I have a report of Survey responses & I would like to inclu…User_2025-02-04-22-00-55-120 30 views 3 comments 0 points Most recent by Gursimran Singh Saini Reporting & Analytics for B2C Service
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Doubts about report 'Visits by time'Summary Doubts about report 'Visits by time'Content We would like to know if the report 'Visits by time' reflects only the effective visits to the portal or, for example…User_2025-02-04-21-50-34-975 33 views 0 comments 0 points Most recent by User_2025-02-04-21-50-34-975 Reporting & Analytics for B2C Service
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Response and Resolution Count ReportSummary A report containing the Response and Resolution CountContent Hi Experts, I would like to ask if a report like this is possible: Response: * Total number of reque…Jepee Celorico 54 views 4 comments 0 points Most recent by Gursimran Singh Saini Reporting & Analytics for B2C Service
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Field SolutionSummary Hidden field in the incidents tableContent Good afternoon everyone! I am creating an incident report and I need the "solution" field but it does not appear in th…Sergio Andres Barreto Valderrama 29 views 2 comments 0 points Most recent by Sergio Andres Barreto Valderrama Reporting & Analytics for B2C Service -
sum of last rowsSummary How to get the sums of the last rows from one or several tables?Content Hello,I have a challenge for the reporting experts around here :-)I have several custom o…Geraud Andreux 39 views 1 comment 0 points Most recent by Gursimran Singh Saini Reporting & Analytics for B2C Service
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I want to set up a report that displays the total score of each questions.Content Hi All, I want to set up a report that displays the total score of each questions from one survey. columns required : Interval (month from Jan to December) Quest…Ajay Yadav-140866 39 views 1 comment 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service -
Top Answers for a Particular CategorySummary Show top answers for only one categoryContent Hi all, I'm trying to modify a copy of the standard Popular Answers report (ID: 162) so that it only shows me popul…JoshLong 50 views 1 comment 2 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service -
Add to Docked Filter a computed Field?Content Hi, How to add to Docked Filter a computed Filed? Version Oracle Service Clous 19C SP2User_2025-02-05-22-32-11-242 31 views 1 comment 0 points Most recent by User_2025-02-05-22-32-11-242 Reporting & Analytics for B2C Service
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In Dock FilteringSummary Searching within a ReportContent Is there away to change the dock filter to display the magnifying glass to search within a list? We have a report that has a doc…Marissa Gonzales 49 views 2 comments 0 points Most recent by CosimoG-Oracle Reporting & Analytics for B2C Service -
Embedded report in workspace - no table join - pass search variable?Summary Pass a variable from one table into an embedded workspace report to present data from an un-joined tableContent We have two custom objects that do NOT have a rel…User_2025-02-03-17-31-49-785 35 views 2 comments 1 point Most recent by CosimoG-Oracle Reporting & Analytics for B2C Service
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Assign date for IncidentsSummary Report for Assign date for IncidentsContent Hello, Can you please help me with the creation of a report that include also Assign date for the incidents? Also in …Jenica Dracea 51 views 18 comments 1 point Most recent by User_2025-02-03-22-07-33-802 Reporting & Analytics for B2C Service
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Initialisation script does not runContent Hi, In the initialisation part of the report, where we can add scripts - the script no longer runs. There are several reports this affects. It was working fine u…King Jack 27 views 2 comments 1 point Most recent by King Jack Reporting & Analytics for B2C Service -
How to Run a Report that Only Shows the Reports that I have Permissions for?Summary I want to create a report that only includes a list of reports that my profile has permissions to run.Content I understand what is available in the Report Manage…NDKoze 44 views 2 comments 0 points Most recent by User_2025-02-03-22-07-33-802 Reporting & Analytics for B2C Service -
Need to Create a report for Specific SurveySummary Need to Create a report for Specific SurveyContent Hi I need to create a report displaying all the questions / answers for a specific survey but I'm not sure on …Bruno Aun 34 views 3 comments 0 points Most recent by User_2025-02-03-22-07-33-802 Reporting & Analytics for B2C Service -
General Audit Log DescriptionSummary Need to show all incident that have the word called ‘Referred’ inside of the general audit log description.Content Hi Team, I’m looking to create a report to sho…Vikash Patel 45 views 2 comments 0 points Most recent by User_2025-02-03-22-07-33-802 Reporting & Analytics for B2C Service
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Engagement Engine Chat Events not populatingContent Recently we've stopped seeing new entries created in the Visitor Events table for EE Chat Offering/Acceptance. I've been testing through the day and while I can …ShilohMadsen 26 views 1 comment 0 points Most recent by Rupal Patel Reporting & Analytics for B2C Service -
How to change Status Gauge colourSummary I've tried every colour option but I'm unable to change the colour of my status gaugeContent I can only change the background colour of my status gauge, the gaug…User_2025-02-05-02-13-35-681 51 views 1 comment 0 points Most recent by Soundararajan Purushothaman Reporting & Analytics for B2C Service
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Group certain incidents as one and rename in cross tab reportContent Hi, I have a simple cross tab display report which shows how many incidents are created by our agent during a certain time period. I have filtered the report to …User_2025-02-03-18-05-12-461 44 views 3 comments 0 points Most recent by Kenton Reporting & Analytics for B2C Service
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Show all the column in a reportSummary Report View- cannot see all columnsContent Hello, I have created a report and i cannot see all the columns that i have added in Report View. For example the firs…Jenica Dracea 36 views 7 comments 0 points Most recent by Soundararajan Purushothaman Reporting & Analytics for B2C Service
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Agent Login report - showing SSO logins when agent is not set up for SSOSummary adding the Login Method to the Agent Login report shows SSO for agents that don't have SSO set upContent I did a copy of the Agent Login report and added the col…
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Options to send reports to file shareContent We love Oracle reporting, but we need reports to drop on file shares so we can pick them up with various processes. Has anyone else overcome this issue? Any advi… -
Chat Agent Statuses - determining time in stateContent Our chat group would like to be able to see a time-in-state metric that would increment (on report refresh) of the time the rep was in the particular state, "Una…User_2025-02-03-20-43-46-497 19 views 4 comments 0 points Most recent by User_2025-02-03-21-44-58-411 Reporting & Analytics for B2C Service
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Report for article Visits in the last 2 yearsContent Hello, Can you please advise regarding a report? I want to see how many times the Article were visited in the last 2 years. I have attached the report definition…Jenica Dracea 23 views 1 comment 0 points Most recent by User_2025-02-01-08-46-19-550 Reporting & Analytics for B2C Service
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Date grouping parameter problem in line graphSummary If I select "Month" as the grouping parameter my line graph shows 0 for months that are outside of the date_range filterContent Hi everyone, I am attempting to c…Ben Palmer 23 views 4 comments 0 points Most recent by Ben Palmer Reporting & Analytics for B2C Service
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integration via SFTPContent Hi - We are trying to integrate with the Verint systems tool for reporting. They need us to send over the reports via sftp. How would we accomplish this by sched…Hanna Page 56 views 1 comment 0 points Most recent by Edson Junior, Oracle Reporting & Analytics for B2C Service -
Number of incidents with thread entry by agentSummary Report showing number of incidents where agent added a thread entry within a certain time frameContent Hi I have been searching this forum as well as trying to f…User_2025-03-10-21-27-49-962 59 views 2 comments 0 points Most recent by User_2025-03-10-21-27-49-962 Reporting & Analytics for B2C Service
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Listing answers against each related variableContent Hi everyone I can't seem to work out how to list all variables and against them all answers which use those variables. I'm nearly there, with the help of the cus…User_2025-02-01-08-17-55-035 36 views 5 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service