Category 276
Discussion List
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How to Add "View Results" ColumnSummary How to Add "View Results" Column to a Survey ReportContent Hi Experts, I would like to know how to add "View Results" Column to my attached custom report. I woul…Jepee Celorico 40 views 4 comments 0 points Most recent by Colby Ross Reporting & Analytics for B2C Service -
Report and XML errorSummary Report and Custom ScriptContent Hi community, I am trying to add the following under Custom Scripts - Initialisation tab putenv('TEMPORARY_RNW_CONF_DIRECTORY'); …User_2025-02-04-23-27-31-855 27 views 3 comments 0 points Most recent by User_2025-02-04-23-27-31-855 Reporting & Analytics for B2C Service -
How to pull back different parts of data for a contact from the same custom objectContent Hi, This one is tricky so I shall try and be as clear as I can! * We have a contact object. This contact object has many custom fields. One of these custom field…King Jack 31 views 3 comments 1 point Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service -
Agent's Chat AHT without Virtual AssistantSummary How to exclude VA's AHT from Agent's AHTContent We recently began piloting Oracle's VA. All of our reporting is based on the Chat table, which means it it includ…user3511667 32 views 1 comment 0 points Most recent by User_2025-02-03-16-51-39-328 Reporting & Analytics for B2C Service -
Finding Reports with AlertsSummary I need to find a report that has an alert in itContent We have a report that has an alert in it, but we can''t find it. We know its firing because its going to a…user3511667 33 views 3 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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How to check against previous cell/row and highlight rowContent Hi, I am using custom scripts in my report. One column I have values as below: * A * B * B * C * C * C * D * D * D * D I would like the row to be a certain colou…King Jack 41 views 4 comments 1 point Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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'Expanded Report Audit Log'Content We have upgraded our instance to 18D. I was looking forward to this report 'Expanded Report Audit Log', but currently I am seeing any data in it even though ther…santhosh xavier 95 views 12 comments 1 point Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Aggregate functions first() or last() do not work as expectedSummary first() should return first value of the aggregated column, but if the value is No Value, it actually returns the next value that isn't No ValueContent Here is h…User_2025-02-05-02-13-35-681 72 views 1 comment 1 point Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Chats Report not functioning before February 2019Summary Chats Report not functioning before February 2019Content Hello, I created a report for Chats and it's not functioning on any period before February 2019. I added…User_2025-02-03-17-38-42-482 29 views 7 comments 0 points Most recent by Lakshay Bhalla Reporting & Analytics for B2C Service
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Report Date in Scheduled Report Subject or AttachmentContent Hello, Is there a way to have the date of the report included in the Subject of a scheduled report? Also, is it possible for the name of the attached report (in …User_2025-02-03-21-55-10-979 45 views 4 comments 0 points Most recent by User_2025-02-03-16-51-39-328 Reporting & Analytics for B2C Service
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How to replace the report data with custom array using Custom script in Reports.Summary How to replace the report data with custom array using Custom script in Reports.Content Hi , I have a report which uses Custom Script to calculate time differenc…User_2025-02-03-22-07-33-802 188 views 4 comments 0 points Most recent by User_2025-02-03-22-07-33-802 Reporting & Analytics for B2C Service
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rel_date_diff as a report filterSummary I have a report that requires rel_date_diff as a filterContent HI, I have designed an SLA report on Oracle Service Cloud, with the requirement to filter and show…User_2025-02-05-06-58-15-624 58 views 4 comments 0 points Most recent by User_2025-02-05-06-58-15-624 Reporting & Analytics for B2C Service
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Joining Custom Object table with incidet TableSummary I want to join my cusotm object table with the incident table using the ref_no fieldContent I have a custom object that contains the ref_no field that I have imp…
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Hiding duplicate incident counts for reportingSummary Incidents are currently pulling in multiple times due to multiple thread comments per incidentContent I am trying to create a report that shows a count of incide…User_2025-02-05-09-09-35-147 40 views 2 comments 0 points Most recent by User_2025-02-05-09-09-35-147 Reporting & Analytics for B2C Service
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Password protected reportsContent Hi, This is similar requirement like another post. Just created new post for better visibility. https://cloudcustomerconnect.oracle.com/posts/c3d13d17f2 Has anyo…User_2025-02-03-22-17-40-654 26 views 4 comments 0 points Most recent by User_2025-02-03-22-17-40-654 Reporting & Analytics for B2C Service
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Report linking not workingSummary I tried to link to reports but for some reason, the linked report is not showing any dataContent Hello, I have been trying to link two reports in vain. I have de…User_2025-02-05-06-58-15-624 52 views 9 comments 1 point Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Notify admin when a report has been set to deferred executionSummary Test site gives me desktop alerts whenever a report is set to deferred execution, how can I configure this in production?Content In my test site, whenever a repo…User_2025-02-05-02-13-35-681 50 views 7 comments 0 points Most recent by User_2025-02-05-02-13-35-681 Reporting & Analytics for B2C Service
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How to query average file attachment sizeSummary Report or ROQL to get average file attachment size.Content Hi does anyone know if there is a method for reporting the average file attachment size for all files …User_2025-02-03-16-15-03-850 44 views 2 comments 0 points Most recent by User_2025-02-03-16-15-03-850 Reporting & Analytics for B2C Service
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Calculated Column to Show Time Until Aged Database Utility sets an Incident to Solved?Summary I am trying to find a way to display a calculated column that will show the amount of time remaining before the Aged Database Utility changes an SR from Waiting …NDKoze 50 views 4 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service -
How to set Category filter in analyticsReportResults using Connect REST API ?Summary How to set Category filter in analyticsReportResults using Connect REST API in POSTMANContent Hi all, I am trying to run a report with these columns: "columnName…Lakshay Bhalla 101 views 5 comments 0 points Most recent by Tushar G Reporting & Analytics for B2C Service -
Getting Standard Deviation of task completionSummary Getting Standard Deviation of task completionContent Hi all, I am getting Standard Deviation of task completion in TASKS table. I was intending to use STDDEV fun…User_2025-01-29-21-00-45-554 42 views 1 comment 0 points Most recent by Lakshay Bhalla Reporting & Analytics for B2C Service
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List of all Oracle Scheduled ReportsSummary Is there an area and/or document in Oracle Fusion to list all available canned Scheduled Process Reports?Content We are only as good to what we know and have bee…Kevin_W 94 views 1 comment 0 points Most recent by User_2025-02-03-22-07-33-802 Reporting & Analytics for B2C Service -
Using rel_date_diff() as an expression or in any of the calculationsContent Hi All, We are trying to write a if condition which has rel_date_diff() function. But, getting the error that, this function cannot be used as an expression. Bel…Nithin Kadam 77 views 1 comment 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Add Report Generation Date, Time and Generated by information in header or FooterSummary Add Report Generation Date, Time and Generated by information in header or FooterContent Kindly advise how to add report generation Date, time and generated by i…User_2025-01-28-07-06-00-829 29 views 1 comment 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Value of variable set by custom script not available to other columns?Content I've searched around a bit, but I haven't seen an answer to this one... I have a custom script that is setting a variable in the process tab. I have a column tha…Eric Gottesman 44 views 7 comments 0 points Most recent by Tushar G Reporting & Analytics for B2C Service
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Steps to do RFM Analysis for Transactions data in CO within Oracle Service CloudSummary RFM Analysis for Transactions in Oracle Service Cloud [RightNow]Content RFM Analysis RFM [Recency, Frequency, and Monetary] analysis is an effective measurement …User_2025-01-28-07-06-00-829 16 views 2 comments 3 points Most recent by User_2025-01-28-07-06-00-829 Reporting & Analytics for B2C Service
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Custom Audit Log for Custom FieldsSummary Create a report to display an audit trail of changes to a custom fieldContent Is it possible to create a report to display an audit trail of changes to a custom …JLFolkman 106 views 4 comments 0 points Most recent by Levi Dyckman-Support-Oracle Reporting & Analytics for B2C Service
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Surveys MetricsSummary We need details aboaut our sent surveysContent Hello! We send several surveys every day , and we need to know by month the metrics of performance: how many surve…User_2025-02-03-20-51-29-870 46 views 8 comments 0 points Most recent by User_2025-02-03-20-51-29-870 Reporting & Analytics for B2C Service
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Incident Report for Users who reassigned IncidentsSummary Are there reports to show users who reassigned incidentsContent Hi Guys, We have users/staff who don't respond to customers. The customer facing users receive in…Sylvia S. 45 views 6 comments 0 points Most recent by Sylvia S. Reporting & Analytics for B2C Service
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There was an error getting SRM rows. see logs for detailsSummary Error in SRM acceleratorContent Hi Guys, Has anyone encountered this error when trying to open an incident workspace of an incident that sent to Service Cloud ut…Sylvia S. 32 views 1 comment 2 points Most recent by Andrei Loghin-Oracle Reporting & Analytics for B2C Service