Category 276
Discussion List
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date_group formats - specifically by weekContent Hi, Trying to use date_group but not sure what formats I should be looking at - specifically how would I go grouping it by week? Thanks, JJKing Jack 41 views 3 comments 1 point Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service -
Backlog ReportContent We are trying to create a backlog report where the backlog is the total number of cases still open at the end of each day. The standard backlog report does not g…JLFolkman 38 views 5 comments 1 point Most recent by User_2025-02-01-08-04-13-139 Reporting & Analytics for B2C Service -
is it possible to tell who all clicked/viewed on answer and how many times in interval.Content we have created a customer portal which used by our agent, to access this CP page agent has to login first on end user page. now my client would like to identify…Ajay Yadav-140866 38 views 5 comments 0 points Most recent by User_2025-02-01-08-17-55-035 Reporting & Analytics for B2C Service -
IP address reportsSummary I need to check from which IPs the customer portal is being accessedContent The client needs to check from which IPs the customer portal is being accessed. Is it…User_2025-02-04-21-50-34-975 65 views 24 comments 1 point Most recent by User_2025-02-01-08-17-55-035 Reporting & Analytics for B2C Service -
Date Range filterSummary Search a date period between two dates but only display times on output between a set time.Content Hi hope you can help. I have set up a cross tab report which g…User_2025-02-03-18-05-12-461 46 views 2 comments 0 points Most recent by User_2025-02-03-18-05-12-461 Reporting & Analytics for B2C Service
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Chat Low Volumes AlertSummary Alert to fire if no chats have been received in a QueueContent Our management has put forward a requirement to alert if no chats have been received in a queue fo…User_2025-02-03-16-51-39-328 35 views 17 comments 1 point Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Search or filter on CC recipient?Summary Is it possible to search or filter on the CC recipient of a Standard Text email?Content Is it possible to search or filter a report on the CC: recipient of a Sta…Richard Vang 47 views 4 comments 0 points Most recent by Richard Vang Reporting & Analytics for B2C Service -
Chat Standard Text UsageContent Does anyone know if there is a standard report or even a way to track chat standard text usage. I thought when we upgrade to Feb. 2010 I was told this would be a…User_2025-02-03-17-56-44-865 46 views 11 comments 0 points Most recent by User_2025-02-03-21-44-58-411 Reporting & Analytics for B2C Service
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How to get list of reports with report IDsSummary When I put the report ID into a report it shows the report name instead of the idContent Hello, I want to produce a list of reports in the system with their ac_i…User_2025-10-31-01-08-51-703 53 views 4 comments 0 points Most recent by User_2025-10-31-01-08-51-703 Reporting & Analytics for B2C Service
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Report showing Opportunities that have no associated TasksContent For context, our structure for this work type is: Incident joined to Opportunity The Opportunity then may or may not have a task. If there *is* a task, then they…User_2025-02-03-17-31-49-785 41 views 2 comments 0 points Most recent by User_2025-02-03-22-07-33-802 Reporting & Analytics for B2C Service
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Reporting Assistance: Transactions table - Report that shows when a ticket is first assigned to a quSummary Report that shows when a ticket is first assigned to a queueContent Hi Everyone! I need some help creating a report and hope the community can help. I created a …User_2025-02-04-15-29-42-176 53 views 3 comments 0 points Most recent by User_2025-02-03-22-07-33-802 Reporting & Analytics for B2C Service
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UK Postcodes - return only the first partSummary Trying to remove everything after a space in a reportContent We have a field (let's say "incidents.c$postcode") containing UK postcodes. This is a text field. Fo…User_2025-02-03-17-31-49-785 29 views 10 comments 0 points Most recent by User_2025-02-03-17-31-49-785 Reporting & Analytics for B2C Service
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A white space in quick search is creating issue with BUISummary Putting a white space in quick search Contact report is creating issues with search resultsContent Hi, When I am searching using Quick Search report for Contacts…Ashutosh_86 44 views 6 comments 0 points Most recent by Ashutosh_86 Reporting & Analytics for B2C Service -
Reporting for Assigned by and Assigned toSummary Reporting for Assigned by and Assigned toContent I have a business unit that is requesting a report that shows who "assigned" the message to each employee (or th…User_2025-02-01-07-43-22-355 46 views 5 comments 0 points Most recent by User_2025-02-03-22-07-33-802 Reporting & Analytics for B2C Service
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How to Add "View Results" ColumnSummary How to Add "View Results" Column to a Survey ReportContent Hi Experts, I would like to know how to add "View Results" Column to my attached custom report. I woul…Jepee Celorico 49 views 4 comments 0 points Most recent by Colby Ross Reporting & Analytics for B2C Service
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Report and XML errorSummary Report and Custom ScriptContent Hi community, I am trying to add the following under Custom Scripts - Initialisation tab putenv('TEMPORARY_RNW_CONF_DIRECTORY'); …User_2025-02-04-23-27-31-855 33 views 3 comments 0 points Most recent by User_2025-02-04-23-27-31-855 Reporting & Analytics for B2C Service
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How to pull back different parts of data for a contact from the same custom objectContent Hi, This one is tricky so I shall try and be as clear as I can! * We have a contact object. This contact object has many custom fields. One of these custom field…King Jack 34 views 3 comments 1 point Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Agent's Chat AHT without Virtual AssistantSummary How to exclude VA's AHT from Agent's AHTContent We recently began piloting Oracle's VA. All of our reporting is based on the Chat table, which means it it includ…user3511667 37 views 1 comment 0 points Most recent by User_2025-02-03-16-51-39-328 Reporting & Analytics for B2C Service -
Finding Reports with AlertsSummary I need to find a report that has an alert in itContent We have a report that has an alert in it, but we can''t find it. We know its firing because its going to a…user3511667 42 views 3 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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How to check against previous cell/row and highlight rowContent Hi, I am using custom scripts in my report. One column I have values as below: * A * B * B * C * C * C * D * D * D * D I would like the row to be a certain colou…King Jack 46 views 4 comments 1 point Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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'Expanded Report Audit Log'Content We have upgraded our instance to 18D. I was looking forward to this report 'Expanded Report Audit Log', but currently I am seeing any data in it even though ther…santhosh xavier 100 views 12 comments 1 point Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Aggregate functions first() or last() do not work as expectedSummary first() should return first value of the aggregated column, but if the value is No Value, it actually returns the next value that isn't No ValueContent Here is h…User_2025-02-05-02-13-35-681 80 views 1 comment 1 point Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Chats Report not functioning before February 2019Summary Chats Report not functioning before February 2019Content Hello, I created a report for Chats and it's not functioning on any period before February 2019. I added…User_2025-02-03-17-38-42-482 35 views 7 comments 0 points Most recent by Lakshay Bhalla Reporting & Analytics for B2C Service
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Report Date in Scheduled Report Subject or AttachmentContent Hello, Is there a way to have the date of the report included in the Subject of a scheduled report? Also, is it possible for the name of the attached report (in …User_2025-02-03-21-55-10-979 53 views 4 comments 0 points Most recent by User_2025-02-03-16-51-39-328 Reporting & Analytics for B2C Service
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How to replace the report data with custom array using Custom script in Reports.Summary How to replace the report data with custom array using Custom script in Reports.Content Hi , I have a report which uses Custom Script to calculate time differenc…User_2025-02-03-22-07-33-802 203 views 4 comments 0 points Most recent by User_2025-02-03-22-07-33-802 Reporting & Analytics for B2C Service
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rel_date_diff as a report filterSummary I have a report that requires rel_date_diff as a filterContent HI, I have designed an SLA report on Oracle Service Cloud, with the requirement to filter and show…User_2025-02-05-06-58-15-624 64 views 4 comments 0 points Most recent by User_2025-02-05-06-58-15-624 Reporting & Analytics for B2C Service
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Joining Custom Object table with incidet TableSummary I want to join my cusotm object table with the incident table using the ref_no fieldContent I have a custom object that contains the ref_no field that I have imp…
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Hiding duplicate incident counts for reportingSummary Incidents are currently pulling in multiple times due to multiple thread comments per incidentContent I am trying to create a report that shows a count of incide…User_2025-02-05-09-09-35-147 42 views 2 comments 0 points Most recent by User_2025-02-05-09-09-35-147 Reporting & Analytics for B2C Service
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Password protected reportsContent Hi, This is similar requirement like another post. Just created new post for better visibility. https://cloudcustomerconnect.oracle.com/posts/c3d13d17f2 Has anyo…User_2025-02-03-22-17-40-654 32 views 4 comments 0 points Most recent by User_2025-02-03-22-17-40-654 Reporting & Analytics for B2C Service
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Report linking not workingSummary I tried to link to reports but for some reason, the linked report is not showing any dataContent Hello, I have been trying to link two reports in vain. I have de…User_2025-02-05-06-58-15-624 55 views 9 comments 1 point Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service