Category 276
Discussion List
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Rank Column VauesSummary Rank Column VauesContent How to rank column values? We have a report like below Customer Name Total Price Customer 1 3500 Customer 2 4355 Customer 3 2145 Expecta…User_2025-01-28-07-06-00-829 44 views 1 comment 0 points Most recent by Ajay Yadav-140866 Reporting & Analytics for B2C Service -
Take only the Latest Record Date from Custom Date FieldSummary Take only the Latest Record Date from Custom Date FieldContent We have a custom object to store Transactional data where we have created a field called "travel S…User_2025-01-28-07-06-00-829 24 views 3 comments 0 points Most recent by Ajay Yadav-140866 Reporting & Analytics for B2C Service
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Incidents without survey repsonsesContent I'm trying to create a report to show me which incidents within a certain time period did not have a survey submitted. I've tried using the transactions table an…Kim Dante 33 views 4 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service -
Cannot find data in Category NameSummary Using Service for Our HR Help Desk and Cannot find Category NameContent Hey everyone, We recently installed HCM and we use the service model to act as our HR Hel…DPaleg 34 views 5 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service -
Report on (un)blocked learned linksContent Hi there, Since one of our customers has discovered that in the related answers section answers appear from another interface that the answer is shown in, I woul…Hans 48 views 3 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service -
Using Engagement Engine Logging to log in-page dataContent Based upon the description of logging and reporting in the manual, it would seem that we should be able to log page level data to an EE Event in the events table…ShilohMadsen 42 views 4 comments 1 point Most recent by User_2025-02-01-08-04-13-139 Reporting & Analytics for B2C Service -
Report showing Navigation setSummary Trying to create a report showing which Navigation Set is used on which profileContent I set out to create what I thought was a pretty simple report. I wanted a … -
Get Total Waiting Time of a requestSummary Get Total Waiting Time of a request for SLA calculationContent Hi, Need help calculating the Total Waiting Time of a Request for SLA calculation. Total Waiting T…Geetha Amrutha 61 views 6 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service -
Report on Incident Status historySummary Audit log of StatusContent Hi , I just want to create a report on the status audit log of particular incident. In its life cycle, if an incident has passed throu…Boby B Jacob 65 views 6 comments 0 points Most recent by Boby B Jacob Reporting & Analytics for B2C Service -
Documentation on Agent Overview & Service Overview DashboardsSummary Documentation on Agent Overview & Service Overview DashboardsContent We are searching for oracle documentation on "Agent Overview" and "Service Overview" dashboa…User_2025-01-28-07-06-00-829 43 views 2 comments 0 points Most recent by User_2025-02-01-08-46-19-550 Reporting & Analytics for B2C Service
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Fetch Report Results using Custom Script of ReportContent Hi, I want to fetch the records of another report using the custom script feature of the report. Have tried the below code: Code Snippet $holidays = array(); $ar…Tushar G 82 views 3 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service -
Get relative incident information by statusSummary Get relative incident information by status at previous/present instance of timeContent Hi, I am trying to build a report that shows incidents by status at a par…Geetha Amrutha 58 views 10 comments 1 point Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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How to add filter to filter out column with values as "No Value"Summary How to add filter to filter out column with values as "No Value"Content I have a requirement, for a report, I want to filter out the records with value as "No Va…ashish bodhale 65 views 11 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Report automation to the users available in the reportSummary Report AutomationContent Hi All, I have created a report that contains users and the count of incidents they are assigned to. Now the requirement is that the cli…Boby B Jacob 46 views 2 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Report to only show first/last record of record groupSummary I wish to only show one record (the most recent one) of all records having same values for col1, col2Content EDIT: my example might have been confusing, so I'm a…User_2025-02-04-18-59-22-034 39 views 14 comments 0 points Most recent by User_2025-02-04-18-59-22-034 Reporting & Analytics for B2C Service
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Zero months filterSummary Zero months filterContent Good day, We have a summary report that we are trying to decipher. It was created by someone who preceded me, so I am not sure. I'm jus…kerry walker 44 views 5 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service -
Number of public answers to a particular date in the pastSummary Number of public answers to a particular date in the pastContent Hi, is there a way to create a report for public answers to particular date in the past? For exa…Petra Mihocikova 47 views 1 comment 0 points Most recent by User_2025-02-03-22-07-33-802 Reporting & Analytics for B2C Service
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Trying to check the usages of custom fieldsContent Trying to check the usages of custom fields, i have 100+ custom fields which i want to want to clean up unused custom fields. Do we have any way through which i …Ajay Yadav-140866 34 views 1 comment 0 points Most recent by User_2025-02-03-22-07-33-802 Reporting & Analytics for B2C Service -
Keyword Search for Customer Entry FieldsSummary I'm trying to create a report where I can search only the customer entry for certain keywordsContent I'm trying to create a report where I can search a keyword f…User_2025-02-01-07-43-22-355 35 views 9 comments 1 point Most recent by User_2025-02-03-22-07-33-802 Reporting & Analytics for B2C Service
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Create new report record from a web formSummary is it possible to create a web form from which a user/guest can create a new instance of an (custom) object?Content I have created a custom object with several f…User_2025-02-04-18-59-22-034 29 views 1 comment 0 points Most recent by Lakshay Bhalla Reporting & Analytics for B2C Service
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Chat Supervisor Queue Snapshot reportSummary Chat Supervisor Queue Snapshot reportContent There is a standard report Chat Supervisor Queue Snapshot. Agent cannot view the records in that report. (i.e when t…User_2025-02-03-16-53-11-440 24 views 4 comments 0 points Most recent by User_2025-02-03-16-53-11-440 Reporting & Analytics for B2C Service
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Best Practice for Quick Search ReportsContent Hi Experts, I would just like to ask or maybe can you share with me what are your Best Practices for Quick Search Reports? I am currently having issue on how can…Jepee Celorico 52 views 3 comments 0 points Most recent by User_2025-02-03-23-55-43-518 Reporting & Analytics for B2C Service
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Staff Account Login Report - Monthly totalsContent Hello - I'm having a hard time finding/creating a report that shows every staff account that logged in by month. For example, I just want to be able to see all o…Hanna Page 41 views 4 comments 0 points Most recent by Hanna Page Reporting & Analytics for B2C Service -
Tableau reporting softwareSummary Tableau reporting softwareContent Good afternoon, Our customers have begun using Tableau reporting software and they are inquiring about how to connect to OSvC's…kerry walker 59 views 3 comments 0 points Most recent by User_2025-02-03-23-55-43-518 Reporting & Analytics for B2C Service
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Reports on engagement engineContent i recently started working with a new site, they are using EE to display chat icon on 3rd party website, do we have any Rule which indicate which EE rule redirec…Ajay Yadav-140866 18 views 1 comment 0 points Most recent by Neil-118052 Reporting & Analytics for B2C Service
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Exclude an hour from date filterContent Hi everyone, I'm fairly new to logical expressions which is probably why I'm struggling, but any help would be much appreciated! We have dashboard reports that s…User_2025-02-01-08-19-35-727 40 views 7 comments 0 points Most recent by User_2025-02-01-08-19-35-727 Reporting & Analytics for B2C Service
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Reporting on what email address an incoming query was sent toContent Hello all, I have a report to show me what email address and incoming query was sent to. I am using the following: substr(to_char(threads.mail_hdr),0+ instr(to_c…User_2025-02-01-08-44-34-192 25 views 3 comments 0 points Most recent by Kim Dante Reporting & Analytics for B2C Service
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Pull Another Contact ID Based on Unique Custom FieldSummary VLookup within the same tableContent Hi all, I am looking to automate a regular upload that we do which grants a contact additional access to the customer portal…James Branston 77 views 11 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service -
record deletion auditSummary how to find out if incident's any attachment file is deletedContent Hi there, I need to build a RightNow report to show if any file attachment in an incident is …User_2025-02-03-18-22-27-874 45 views 4 comments 1 point Most recent by User_2025-02-03-18-22-27-874 Reporting & Analytics for B2C Service
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Applying input mask to report filterSummary Is there a way to apply an input mask to a report filter?Content We have set up our Contact Quick Search report Phone # filter to look at contacts.ph_office_raw.…User_2025-07-18-04-45-06-758 40 views 9 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service