Category 276
Discussion List
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No Value not included in Slice DisplaySummary No Value not included in Slice DisplayContent Hi, Trying to figure out how to include the No Value agent in the slice in one of our reports. Currently, when repo… -
Unique values in a reportSummary Unique values in a reportContent Good afternoon, Our business users have a report that is duplicating Answer IDs. We'd like to display only the unique Answer IDs…kerry walker 81 views 14 comments 0 points Most recent by User_2025-02-01-08-46-19-550 Reporting & Analytics for B2C Service -
Show email address Incident forwardedSummary Show email address Incident forwardedContent I have a simple report which displays incident product name and type, contact details, status. If the incident is fo…User_2025-02-03-18-05-12-461 28 views 14 comments 0 points Most recent by User_2025-02-03-22-07-33-802 Reporting & Analytics for B2C Service -
Incidents with No Appended AnswerContent Hi all, Is it possible in analytics to report on Incident records that have no Answer appended? By appended, I'm referring to when a user clicks "Add as Text" wh…JoshLong 30 views 4 comments 1 point Most recent by Suresh Thirukoti-Oracle Reporting & Analytics for B2C Service -
Can't filter by text in disp_idSummary using instr on disp_id and can't filter on the resultContent I have a variable in a report which has the following code if(incidents.status_type=2, if(instr(inci…Ineke Clewer 52 views 4 comments 0 points Most recent by Lakshay Bhalla Reporting & Analytics for B2C Service -
getting repeated value in custom reportContent Hi All, i am trying to make a report where i want Chat ID, Ref number, Date of First Engagement, Page URL (we have implemented EE), and Chat Transcript. i trying…Ajay Yadav-140866 31 views 2 comments 0 points Most recent by User_2025-02-03-22-07-33-802 Reporting & Analytics for B2C Service -
Opportunity Performance ReportingContent I'm trying to understand Opportunity Performance reporting. I'm specifically looking for the ability to track how long an Opportunity was in a certain status for…User_2025-02-03-17-31-49-785 40 views 2 comments 0 points Most recent by User_2025-02-03-22-07-33-802 Reporting & Analytics for B2C Service
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Adjusted chat_agent_performance_intervalsSummary Needing to cut off the times.Content I am having trouble cutting off interval times. I am trying to measure our agents using live chat. The functions work if bot… -
Adding new columns with Custom ScriptsSummary How can I dynamically add columns to a report using custom scripts?Content Hi folks, I'm wanting to create a report that utilises ROQL which i'm familiar enough …Jared Ennew 45 views 0 comments 0 points Most recent by Jared Ennew Reporting & Analytics for B2C Service
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Include staff account date created field in reportSummary We need to identify when a staff account was created for maintenance purposesContent Hi all. We have a report identifying login data etc and need to add in the d…User_2025-02-01-08-17-38-818 64 views 6 comments 0 points Most recent by User_2025-02-01-08-17-38-818 Reporting & Analytics for B2C Service
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Include Range of recurrence dates in Status of Mailings reportContent Hi all. I'm wanting to include the 'Range of Recurrence' dates in a report on active Recurring mailings (copy of definition attached). I'm sure I'm missing the o…User_2025-02-01-08-17-38-818 34 views 5 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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report that shows the interaction with the client (conversation history)Summary report that shows the interaction with the client (conversation history)Content Good Morning, Is there a report that shows the history of an incident? Whether cr…Erlin Garcia-132843 44 views 4 comments 0 points Most recent by Justin_D Reporting & Analytics for B2C Service -
Need to create a report filter that compares an integer field with the year of a date fieldSummary Need to create a report filter that compares an integer field with the year of a date fieldContent Hey Team, I need to create a report filter that compares an in…Vikash Patel 47 views 8 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Utilization report - Logged in timesContent We are working on a custom report extended from the Agent Utilization report. We removed the session start/end time filter and added a filter from the agent perf…Hanna Page 45 views 1 comment 0 points Most recent by Ajay Yadav-140866 Reporting & Analytics for B2C Service -
Rank Column VauesSummary Rank Column VauesContent How to rank column values? We have a report like below Customer Name Total Price Customer 1 3500 Customer 2 4355 Customer 3 2145 Expecta…User_2025-01-28-07-06-00-829 49 views 1 comment 0 points Most recent by Ajay Yadav-140866 Reporting & Analytics for B2C Service
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Take only the Latest Record Date from Custom Date FieldSummary Take only the Latest Record Date from Custom Date FieldContent We have a custom object to store Transactional data where we have created a field called "travel S…User_2025-01-28-07-06-00-829 33 views 3 comments 0 points Most recent by Ajay Yadav-140866 Reporting & Analytics for B2C Service
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Incidents without survey repsonsesContent I'm trying to create a report to show me which incidents within a certain time period did not have a survey submitted. I've tried using the transactions table an…Kim Dante 36 views 4 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service -
Cannot find data in Category NameSummary Using Service for Our HR Help Desk and Cannot find Category NameContent Hey everyone, We recently installed HCM and we use the service model to act as our HR Hel…DPaleg 39 views 5 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Report on (un)blocked learned linksContent Hi there, Since one of our customers has discovered that in the related answers section answers appear from another interface that the answer is shown in, I woul…Hans 56 views 3 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service -
Using Engagement Engine Logging to log in-page dataContent Based upon the description of logging and reporting in the manual, it would seem that we should be able to log page level data to an EE Event in the events table…ShilohMadsen 45 views 4 comments 1 point Most recent by User_2025-02-01-08-04-13-139 Reporting & Analytics for B2C Service -
Report showing Navigation setSummary Trying to create a report showing which Navigation Set is used on which profileContent I set out to create what I thought was a pretty simple report. I wanted a … -
Get Total Waiting Time of a requestSummary Get Total Waiting Time of a request for SLA calculationContent Hi, Need help calculating the Total Waiting Time of a Request for SLA calculation. Total Waiting T…Geetha Amrutha 66 views 6 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service -
Report on Incident Status historySummary Audit log of StatusContent Hi , I just want to create a report on the status audit log of particular incident. In its life cycle, if an incident has passed throu…Boby B Jacob 71 views 6 comments 0 points Most recent by Boby B Jacob Reporting & Analytics for B2C Service -
Documentation on Agent Overview & Service Overview DashboardsSummary Documentation on Agent Overview & Service Overview DashboardsContent We are searching for oracle documentation on "Agent Overview" and "Service Overview" dashboa…User_2025-01-28-07-06-00-829 50 views 2 comments 0 points Most recent by User_2025-02-01-08-46-19-550 Reporting & Analytics for B2C Service
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Fetch Report Results using Custom Script of ReportContent Hi, I want to fetch the records of another report using the custom script feature of the report. Have tried the below code: Code Snippet $holidays = array(); $ar…Tushar G 92 views 3 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service -
Get relative incident information by statusSummary Get relative incident information by status at previous/present instance of timeContent Hi, I am trying to build a report that shows incidents by status at a par…Geetha Amrutha 65 views 10 comments 1 point Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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How to add filter to filter out column with values as "No Value"Summary How to add filter to filter out column with values as "No Value"Content I have a requirement, for a report, I want to filter out the records with value as "No Va…ashish bodhale 71 views 11 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Report automation to the users available in the reportSummary Report AutomationContent Hi All, I have created a report that contains users and the count of incidents they are assigned to. Now the requirement is that the cli…Boby B Jacob 48 views 2 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Report to only show first/last record of record groupSummary I wish to only show one record (the most recent one) of all records having same values for col1, col2Content EDIT: my example might have been confusing, so I'm a…User_2025-02-04-18-59-22-034 44 views 14 comments 0 points Most recent by User_2025-02-04-18-59-22-034 Reporting & Analytics for B2C Service
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Zero months filterSummary Zero months filterContent Good day, We have a summary report that we are trying to decipher. It was created by someone who preceded me, so I am not sure. I'm jus…kerry walker 50 views 5 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service