Category 276
Discussion List
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Chat Agent Statuses - determining time in stateContent Our chat group would like to be able to see a time-in-state metric that would increment (on report refresh) of the time the rep was in the particular state, "Una…User_2025-02-03-20-43-46-497 18 views 4 comments 0 points Most recent by User_2025-02-03-21-44-58-411 Reporting & Analytics for B2C Service -
Report for article Visits in the last 2 yearsContent Hello, Can you please advise regarding a report? I want to see how many times the Article were visited in the last 2 years. I have attached the report definition…Jenica Dracea 23 views 1 comment 0 points Most recent by User_2025-02-01-08-46-19-550 Reporting & Analytics for B2C Service -
Date grouping parameter problem in line graphSummary If I select "Month" as the grouping parameter my line graph shows 0 for months that are outside of the date_range filterContent Hi everyone, I am attempting to c…Ben Palmer 21 views 4 comments 0 points Most recent by Ben Palmer Reporting & Analytics for B2C Service
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integration via SFTPContent Hi - We are trying to integrate with the Verint systems tool for reporting. They need us to send over the reports via sftp. How would we accomplish this by sched…Hanna Page 55 views 1 comment 0 points Most recent by Edson Junior, Oracle Reporting & Analytics for B2C Service -
Number of incidents with thread entry by agentSummary Report showing number of incidents where agent added a thread entry within a certain time frameContent Hi I have been searching this forum as well as trying to f…User_2025-03-10-21-27-49-962 60 views 2 comments 0 points Most recent by User_2025-03-10-21-27-49-962 Reporting & Analytics for B2C Service
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Listing answers against each related variableContent Hi everyone I can't seem to work out how to list all variables and against them all answers which use those variables. I'm nearly there, with the help of the cus…User_2025-02-01-08-17-55-035 35 views 5 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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REPORT_ERROR_VIEWS_ENGINEContent I'm always getting the REPORT_ERROR_VIEWS_ENGINE error when I'm running analytics report using a RightNowSyncPortClient from my application on C#.NET. I have che…User_2024-12-17-20-02-31-290 85 views 6 comments 0 points Most recent by Tushar G Reporting & Analytics for B2C Service
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Gantt chart & date formatContent It seems the gantt chart only supports date format DTF_SHORT_DATE Has anyone ever managed to get another date format working with Gantt charts? I tried the obvio…Sebastiaan Draaisma-122509 50 views 0 comments 1 point Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service -
Scheduled Report ErrorContent Hi, I am getting Unable to deliver scheduled report: Email attachment exceeded allowable size. (ac_id=193400, sch_id=1) on a dashboard I set up last week. Does a… -
Reporting Date Created for a Staff AccountContent I am trying to create a report that will show me all active staff accounts and the date that they were created. So far I have had no luck. Is it possible to disp…User_2024-12-17-20-20-44-269 66 views 5 comments 2 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Customer Portal session countSummary How to determine Customer Portal session count?Content Hi, We want to know how can we determine the usage of our Customer Portal site? We have already purchased …Chethana KM-139188 57 views 4 comments 0 points Most recent by Chethana KM-139188 Reporting & Analytics for B2C Service
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Display Text for Thread TypeSummary Display Text for Thread TypeContent Can someone help me with this formula. Basically if you use threads.entry_type.id in a report, it will give you the value for…Marissa Gonzales 70 views 6 comments 0 points Most recent by Marissa Gonzales Reporting & Analytics for B2C Service -
Session_summary tableSummary Logged in and unlogged users in session_summary tableContent Is it possible to separate session_summary table information between logged in and unlogged users in…User_2025-02-03-22-05-06-298 35 views 0 comments 0 points Most recent by User_2025-02-03-22-05-06-298 Reporting & Analytics for B2C Service
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Remove Paging - 1000+ a pageContent How can we get more than 1000 rows displaying per page in a report?King Jack 47 views 3 comments 2 points Most recent by Just Rhianna Reporting & Analytics for B2C Service -
Filter based on ConditionSummary Apply Filter based on ConditionContent Hi, I want to create a report with dynamic filter. Example if (type='ele') filter 1 filter 2 else if (type = 'Ind') filter…User_2025-02-03-16-53-11-440 63 views 1 comment 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Incident Date Updated by Specific GroupSummary Incident Date Updated by Specific GroupContent Currently, we have the Date Last Updated, but displays the date/time the Incident was last updated. We would like …JLFolkman 48 views 1 comment 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Search through Organisations, Contacts and OpportunitiesSummary A customer wants to retrieve organisations, contacts and opportunities bases on a search for keywords from the notes tabContent A client is curious if they can p…Alexandru Dobrescu 31 views 6 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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How to add Radio buttons in CustomReportContent Hi, Is there any possibility to add Radio button on Custom report Action column. Thanks, Chakravarthy.User_2025-02-03-19-49-42-846 21 views 6 comments 0 points Most recent by Dhaivat Vyas-Oracle Reporting & Analytics for B2C Service
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Does a Scheduled Report Still Run with No Names in the Recipients field?Content Does a Scheduled Report still run/use resources if there are no names to send it to in the recipients field? Is there a way to search for schedules with NULL (Bl…Joe P. 25 views 1 comment 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service -
Report on Customer Portal AccountsSummary Report on Customer Portal AccountsContent Good day, I'm wondering if there is a report that tracks the number of public users that have created an account within…kerry walker 47 views 5 comments 2 points Most recent by kerry walker Reporting & Analytics for B2C Service -
Using hierarchy in a runtime filterSummary Creating an if(expr & expr,1,0) filter using prod_hierarchy.idContent Hi all Just wondering if anyone knows the answer to this one I tried a few things but I'm u…Sebastiaan Draaisma-122509 39 views 5 comments 1 point Most recent by Levi Dyckman-Support-Oracle Reporting & Analytics for B2C Service
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References sites reportSummary qc.custhelp.comContent In References sites report there is a record with reference site sam-conecta--qc.custhelp.com. does Anybody know what is the meaning of th…User_2025-02-04-21-50-34-975 26 views 3 comments 0 points Most recent by User_2025-02-04-21-50-34-975 Reporting & Analytics for B2C Service
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date_group formats - specifically by weekContent Hi, Trying to use date_group but not sure what formats I should be looking at - specifically how would I go grouping it by week? Thanks, JJKing Jack 34 views 3 comments 1 point Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Backlog ReportContent We are trying to create a backlog report where the backlog is the total number of cases still open at the end of each day. The standard backlog report does not g…JLFolkman 32 views 5 comments 1 point Most recent by User_2025-02-01-08-04-13-139 Reporting & Analytics for B2C Service
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is it possible to tell who all clicked/viewed on answer and how many times in interval.Content we have created a customer portal which used by our agent, to access this CP page agent has to login first on end user page. now my client would like to identify…Ajay Yadav-140866 31 views 5 comments 0 points Most recent by User_2025-02-01-08-17-55-035 Reporting & Analytics for B2C Service -
IP address reportsSummary I need to check from which IPs the customer portal is being accessedContent The client needs to check from which IPs the customer portal is being accessed. Is it…User_2025-02-04-21-50-34-975 57 views 24 comments 1 point Most recent by User_2025-02-01-08-17-55-035 Reporting & Analytics for B2C Service
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Date Range filterSummary Search a date period between two dates but only display times on output between a set time.Content Hi hope you can help. I have set up a cross tab report which g…User_2025-02-03-18-05-12-461 38 views 2 comments 0 points Most recent by User_2025-02-03-18-05-12-461 Reporting & Analytics for B2C Service
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Chat Low Volumes AlertSummary Alert to fire if no chats have been received in a QueueContent Our management has put forward a requirement to alert if no chats have been received in a queue fo…User_2025-02-03-16-51-39-328 31 views 17 comments 1 point Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Search or filter on CC recipient?Summary Is it possible to search or filter on the CC recipient of a Standard Text email?Content Is it possible to search or filter a report on the CC: recipient of a Sta…Richard Vang 41 views 4 comments 0 points Most recent by Richard Vang Reporting & Analytics for B2C Service -
Chat Standard Text UsageContent Does anyone know if there is a standard report or even a way to track chat standard text usage. I thought when we upgrade to Feb. 2010 I was told this would be a…User_2025-02-03-17-56-44-865 41 views 11 comments 0 points Most recent by User_2025-02-03-21-44-58-411 Reporting & Analytics for B2C Service