Category 276
Discussion List
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Chat ReportSummary Customer who has Initiated chatContent I need to build the report to show how many people who access customer portal pages start a chat. Could you shed some ligh…User_2025-02-03-16-53-11-440 39 views 2 comments 0 points Most recent by User_2025-02-03-21-44-58-411 Reporting & Analytics for B2C Service -
Display filter value on the DashboardSummary Display filter value on the DashboardContent Hi, Dashboard contains 2 reports with common filter. I want display the filter value as a heading to the dashboard. …User_2025-02-03-16-53-11-440 43 views 4 comments 0 points Most recent by User_2025-02-03-16-53-11-440 Reporting & Analytics for B2C Service
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Adding holiday to SLA after holiday has passed?Content Hello, We had an issue where Presidents day was added to our response requirements but NOT to our custom SLA. As a result, incidents from the weekend and Preside…Cody Moore 26 views 0 comments 0 points Most recent by Cody Moore Reporting & Analytics for B2C Service -
Report -Number of Contacts created by agentContent Hi All, I have created a report to display numbers of contact created by agents. Please find the attached XML file. I am trying to include the filter of group na…User_2025-02-03-18-29-17-316 20 views 6 comments 0 points Most recent by James G Reporting & Analytics for B2C Service
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Customize Date format in Service Cloud reports dynamicallySummary We have a requirement where users from world wide are expecting date formats to be displayed based on their location.Content Hi, Thanks for looking to help! Curr…User_2025-02-05-09-39-15-002 76 views 3 comments 0 points Most recent by Gursimran Singh Saini Reporting & Analytics for B2C Service
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Chat summary report - No value but serviced?Summary Chats have agent as 'No Value' but show as servicedContent We have copied the out the box report 'Chat Summary' (ID 3008). I've then added in a column for chats.…User_2025-02-03-16-56-48-238 44 views 5 comments 0 points Most recent by James G Reporting & Analytics for B2C Service
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How can I get a list of all Data tables available in Oracle Service Cloud ReportingContent Hello I'm presently picking up Oracle Service Cloud Reporting and I'm trying to get a list of all the data tables available along with a description of what they…User_2025-02-06-10-24-34-640 68 views 8 comments 0 points Most recent by User_2025-02-06-10-24-34-640 Reporting & Analytics for B2C Service
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How to handle many-to-many relationships in reportingContent Hi Reporting Experts! I'm hoping you can help me with this one... I needed to set up a many-to-many relationship between Contacts and a CBO called Assisters. So,…Eric Gottesman 46 views 0 comments 0 points Most recent by Eric Gottesman Reporting & Analytics for B2C Service
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E-mail backlog per queue.Content Hi there, I was wondering if there is a report available somewhere within RightNow that would enable me to see the historical backlog per queue, per day. Now, I …User_2025-02-03-17-12-54-137 47 views 6 comments 0 points Most recent by User_2025-02-01-08-04-13-139 Reporting & Analytics for B2C Service
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Date Grouping based on choice of two date fields?Summary Looking for help to report on weekly survey results based on dates in Chat or Incident tablesContent Hello - I'm hoping someone out there has a solution for this… -
Help Adding % Totals to ReportSummary Help Adding % Totals to ReportContent Does anyone know to get the report roll up totals? see attachment.Marissa Gonzales 66 views 1 comment 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service -
Tickets touched by two teamsSummary Tickets that were touched by 2 teamsContent Hi, I need to create a report that shows tickets that were 'touched by' 2 different teams at some point (eg. tickets …Kinga Rapolti 42 views 3 comments 0 points Most recent by Kinga Rapolti Reporting & Analytics for B2C Service
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Adding Multiple Columns at Once to a ReportSummary Is there a way to add multiple columns at once to a report?Content Currently, we are wanting to export a sample of data from the incidents table using all of the…User_2025-02-03-17-53-10-691 51 views 2 comments 0 points Most recent by User_2025-02-03-17-53-10-691 Reporting & Analytics for B2C Service
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Ticket backlog trend chartSummary Help with Ticket backlog trend chartContent Hello, I am trying to create a 12 month trend of the incident backlog. The only way i could think of was by calculati…Kinga Rapolti 54 views 16 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Roll up data to be displayed in separate page on the PDF documentSummary Roll up data to be displayed in separate page on the PDF documentContent I have created 2 cross tab reports placed in the Dashboard. 2 reports are grouped(Roll u…User_2025-02-03-16-53-11-440 31 views 0 comments 0 points Most recent by User_2025-02-03-16-53-11-440 Reporting & Analytics for B2C Service
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Adding a total column to a Crosstab reportContent I have created a crosstab report that shows #incidents by organization and category. Organization is the row and category is the column. Is it possible to add a …User_2024-12-17-20-07-52-949 41 views 3 comments 1 point Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Closed and Created tickets in the same chartSummary Closed and Created tickets in the same chartContent Hello, Hope somebody has a clever idea on this. I have browsed through old posts but couldnt find my solution…Kinga Rapolti 36 views 8 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Report Column LimitSummary Can the 100 limit be overridden?Content Hello, I need to create a report for a data export however I need to include more than 100 columns in the report. Is ther…User_2025-03-07-01-32-42-212 46 views 2 comments 0 points Most recent by User_2025-03-07-01-32-42-212 Reporting & Analytics for B2C Service
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is there any way to count number of private note added by per Agent?Content is there any way to count number of private note added by per Agent? just like we can count how many times agent changed the particular status by using this expr…Ajay Yadav-140866 32 views 5 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service -
GDPR & Subject Access RequestSummary Extract all information we hold on an idividualContent Hi all Under GDPR we need to be able to respond to an individual who makes a subject access request (SAR) …User_2025-02-03-18-42-00-650 79 views 24 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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BI Publisher SQL Dividing a Sum by Count DistinctSummary I am creating a new BI Publisher data model to analyze some expense report data. I need to divide a sum of values by a count(distinct) however, the result return…User_2025-02-04-14-03-09-386 81 views 1 comment 0 points Most recent by Frank L Reporting & Analytics for B2C Service
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Disposition Clean Up - Need Count of total incidentsSummary Disposition Clean Up - Need Count of total incidentsContent I have a report that counts the total number if incidents by disposition. But it does not include the…Marissa Gonzales 47 views 1 comment 0 points Most recent by Frank L Reporting & Analytics for B2C Service
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Can we create a report which will display different columns depending on parametersSummary We want to create a report where we have different sub categories. For each sub category we have different Columns.For eg for Business Trip we have 9 Columns and…Vaibhav DL 47 views 9 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Can we create report like rtf (See below screenshot)Summary Can we create report like rtf (See below screenshot)Content Can we define layout like the attached screenshot. In parameter, agent will put the incident referenc…Vaibhav DL 40 views 4 comments 0 points Most recent by Gursimran Singh Saini Reporting & Analytics for B2C Service
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Keyword Search for Incoming IncidentsSummary Alert if specific keyword is met 5 times.Content Hi, I am wondering if anyone is using a similar functionality and would be willing to share their approach? I ha…User_2025-02-03-16-51-39-328 30 views 8 comments 2 points Most recent by User_2025-02-03-16-51-39-328 Reporting & Analytics for B2C Service
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Combine 2 reports with common filter into 1Summary Combine 2 reports with common filter into 1Content I have 2 custom object Primary & Additional employment. I have created 2 matrix reports to display data for Pr…User_2025-02-03-16-53-11-440 48 views 10 comments 0 points Most recent by Gursimran Singh Saini Reporting & Analytics for B2C Service
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Calculating Time Spent with Customer vs. Time Spent with AgentSummary How to measure time difference spent in different status types?Content Hi All, I have this report that measures time spent with agent vs. time spent with custome…User_2025-02-03-16-15-03-850 39 views 0 comments 0 points Most recent by User_2025-02-03-16-15-03-850 Reporting & Analytics for B2C Service
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Get filter value in Custom scriptSummary Fetch the filter value in ReportContent Hi, We are trying to fetch the filter value from the report into the custom script. Please let me know how to execute the…Padma Prabha Varadarajan-135182 86 views 6 comments 1 point Most recent by jagadeesh gattupalli Reporting & Analytics for B2C Service
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assign filter and variable values to a Field in reportSummary assign filter and variable values to a FieldContent Hi , I am trying to fetch filter and variable values from custom script. I used the following code in Init ta…jagadeesh gattupalli 50 views 1 comment 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Enable Print option for reportSummary How to enable print option for report?Content Hi, How to enable print option for report? Refer attachmentUser_2025-02-03-16-53-11-440 50 views 2 comments 0 points Most recent by User_2025-02-03-16-53-11-440 Reporting & Analytics for B2C Service