Category 276
Discussion List
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contracts approval flow tabelSummary tabel behind the contracts approval history flowContent Hello all, I have to build a report that contains the contracts approval flow information, like in the im…User_2025-02-04-08-34-10-102 41 views 5 comments 0 points Most recent by User_2025-02-04-08-34-10-102 Reporting & Analytics for B2C Service -
How to check syndicate chat performanceContent Hi, i am working to get all the pages from where Chat Initiated, we are using Conditional Chat and Proactive Chat both. Columns are required : URL from where cha…Ajay Yadav-140866 31 views 1 comment 0 points Most recent by Ajay Yadav-140866 Reporting & Analytics for B2C Service -
one report as input for another (similar to SQL View)Content Hi all, I have the following challenge: I want to use one report with a group count (e.g. first name, last name, email) to put a count behind, then do a group fi…Kai-Uwe 23 views 4 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service -
Expired Incident reference #Content For incidents that are created due to a reply to an old incident that has been closed past it's threshold- Can I create a report that shows the new incident refe…Kim Dante 56 views 5 comments 2 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service -
Using data_group function to show two separate date formats?Content Hello - I am trying to utilize the data_group function to show two separate date formats within one column, if possible. For example, data would show as Year/Qua…User_2025-02-03-16-45-30-713 53 views 3 comments 0 points Most recent by User_2025-02-04-09-25-45-142 Reporting & Analytics for B2C Service
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How to get the COUNT totalSummary I need information on how to use the COUNT function in an IF conditionContent Hello, I tell you that I have a column called "Interactions Arrived" that displays …User_2025-02-04-18-19-53-976 74 views 1 comment 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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How to Mask Year in Date of BirthSummary Attempting to mask or completely remove year in date of birthContent Hello, I am attempting to produce a report that will give birthdays without year. We have ma…User_2025-02-04-13-00-33-588 79 views 5 comments 1 point Most recent by User_2025-02-03-22-07-33-802 Reporting & Analytics for B2C Service
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Display Product ID on ReportSummary Display Product ID on ReportContent It is possible to display the product id, not the name, on a report?JLFolkman 45 views 4 comments 0 points Most recent by Ajay Yadav-140866 Reporting & Analytics for B2C Service
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Chat session and skillsSummary Showing chat skills with status detailsContent Hi, Our chat team want a report to see details of agent statuses/availability together with skills. They want to s…User_2025-02-01-07-03-13-295 28 views 3 comments 0 points Most recent by Ajay Yadav-140866 Reporting & Analytics for B2C Service
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Email Notification Rule: Chain - Action IssueSummary Created an email chain rule that should escalate to an action rule. Rule is not escalating properly.Content Hello, I am working on creating a new email rule with…User_2025-02-03-16-45-30-713 42 views 3 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Variable as filterSummary How do I make a variable a filter option?Content Hi, We have a lot of languages supported (20+). I have team managers who want to look at a report for say wester…User_2025-02-01-07-03-13-295 82 views 5 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Linked Reports in GraphsSummary How do I edit linked reports in graphsContent Hi, There's a report in our solution which appears to have been copied with slight changes from another report offe…Joaquin Ollo 35 views 1 comment 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Show the number of logins and the number of incidents at the same reportSummary number of logins and incidents at the same reportContent Hi all, I am trying to display below information in the same page: Account name, number of logins, numbe…User_2025-01-29-21-00-45-554 39 views 3 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Custom report extract from Oracle Service CloudSummary Custom report extract from Oracle Service CloudContent Hi There, We have a custom report created in Oracle Right Now which is reading the data from multiple tabl…User_UDK6T 106 views 3 comments 0 points Most recent by User_2025-02-03-23-55-43-518 Reporting & Analytics for B2C Service -
Search stats and clickstream actionsSummary Joining the search stats/keyword searches to clickstream action idsContent We have a requirement to breakdown the searches summary (id 208) and keyword searches …Makarand Malandkar 44 views 0 comments 0 points Most recent by Makarand Malandkar Reporting & Analytics for B2C Service -
Is it possible to search for reports by alerts?Summary Is it possible to search for reports by alert title, subject, or recipient using the Report Management tool or something similar?Content Hello, I am currently tr…User_2025-02-03-17-53-10-691 48 views 2 comments 0 points Most recent by User_2025-02-03-17-53-10-691 Reporting & Analytics for B2C Service
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Time is calculating even after logging outSummary Time is calculating even after logging outContent Hi I copied the standard report "Incident web visit" and changed the filter to contact.ID and placed in contact…User_2025-02-04-18-40-04-172 27 views 0 comments 0 points Most recent by User_2025-02-04-18-40-04-172 Reporting & Analytics for B2C Service
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Report to get the informationSummary Report DataContent Hello Team , Is it possible to create a report to get the below mentioned points 1.Tables utilized 2.Whether the report is linked to any analy…Kalpana Rathore-144228 47 views 1 comment 0 points Most recent by LuukS Reporting & Analytics for B2C Service
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Channel Options in Reporting filterSummary Channel OptionsContent In reporting Incidents.chan_id gives me many options. What is the difference between CSS E-mail & E-mail & MA E-mail?User_2025-02-03-16-53-11-440 47 views 4 comments 0 points Most recent by User_2025-02-03-22-07-33-802 Reporting & Analytics for B2C Service
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Maxed out chatsSummary Report creation for resource allocationContent We are working on resource allocation KPIs and attempting to build a maxed out chats report. To the business, "max…Edgardo Lineros-Oracle 22 views 1 comment 0 points Most recent by Justin_D Reporting & Analytics for B2C Service
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How to know the Source URL of the ChatSummary i want to check what was the URL of the page from where chat was initiatedContent I have multiple instances of syndicated proactive chat and syndicated condition…Ajay Yadav-140866 43 views 3 comments 0 points Most recent by Justin_D Reporting & Analytics for B2C Service
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R13.19A OTBI Direct Database Query Privilege ChangeSummary In R13.19A OTBI direct database query has been disabled by default. To prevent reports generating system errors, BI Administrator can modify BI privileges to rev…User720640-Oracle 49 views 0 comments 1 point Most recent by User720640-Oracle Reporting & Analytics for B2C Service -
How to export archived incidents programmatically?Content Hi, there are 3 million archived incidents in the site and we need only some of them. Some could be purged, some not. But the purge setting will delete all of th…Clemens-Christoffer Meyreiss-Oracle 58 views 10 comments 0 points Most recent by King Jack Reporting & Analytics for B2C Service
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Report suppliersContent Can someone help me ? All our suppliers are in oracle service cloud, but now i have to make a report with all our supplier and the money that we spend on custome…Dean Nieuwerf 45 views 3 comments 0 points Most recent by User_2025-01-29-21-02-48-497 Reporting & Analytics for B2C Service
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REPORT_ERROR_EXCEEDS_MAX_JOIN_SIZE despite report running quicklyContent Hi, Definition as per the attached. When I run the report in the console, it runs quickly and brings back about 300 rows. Prior to the recent 18D upgrade, callin…King Jack 187 views 4 comments 2 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service -
Formula to pull previous day solved when date filter is broader rangeSummary Pulling all open statuses while only pulling solved for the previous day or week, month, etc.Content I am pulling all open status incidents based on date filter …User_2025-02-01-08-49-49-892 39 views 7 comments 0 points Most recent by User_2025-02-01-08-49-49-892 Reporting & Analytics for B2C Service
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Report Not Displaying all Community Questions or CommentsSummary Report Not Displaying all Community Questions or CommentsContent We have a report that displayed the basic Community information (see attached) that had been wor…JLFolkman 41 views 4 comments 1 point Most recent by JLFolkman Reporting & Analytics for B2C Service
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How can I get the report id of a reportSummary Can I use the custom scripts to get the report_id?Content I created an AddIn and would like to get the report ID to use it to refresh the report after running a …User_2025-07-18-03-19-20-600 61 views 6 comments 3 points Most recent by User_2025-07-18-03-19-20-600 Reporting & Analytics for B2C Service
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How to Display the Min Login for the Max DaySummary I am trying to create a report column that displays the Min Time for the Max Date?Content I am trying to create a Staff Account Login report that will show the A… -
Report Scheduling Not Working With Custom ScriptContent Hi, I need to run cron job from OSvC for particular interval of time. I created one custom report and wrote my custom code in custom script. Initialization Tab p…User_2025-02-04-06-31-46-728 100 views 13 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service