Category 276
Discussion List
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Problem with joinsContent Hello, We are trying to create a report that brings back all of the client incidents in a specific time frame, by product and client. We are joining on tables SL…User_2025-02-03-23-57-10-720 32 views 2 comments 0 points Most recent by User_2025-02-03-16-51-39-328 Reporting & Analytics for B2C Service -
Alternative to Publishing or Emailing Scheduled ReportsContent Hi all, Since Service Cloud does not provide method to perform batch jobs, we have created a report containing a script and scheduling it to run nightly. Since t…JoshLong 26 views 2 comments 0 points Most recent by Colby Ross Reporting & Analytics for B2C Service -
Top Catagory ReportSummary Question on how to do countsContent I need a push in the right direction. I'm sure this is a newby question, but I can't quite figure it out. I've been tasked wi… -
Private Notes in Incidents ReportingContent Hello, I've searched the entire forum something regarding my issue, but I didn't find any actual response. So I am asking: is there a way to add the related priv…User_2025-02-03-17-38-42-482 45 views 5 comments 0 points Most recent by User_2025-02-03-16-51-39-328 Reporting & Analytics for B2C Service
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Calculate AHT per queueContent Hi Any advice on calculating AHT per queue for completed incidents please? I cant work out how to do it. Thanks Tim Version service cloudUser_2025-02-01-07-02-22-710 24 views 3 comments 1 point Most recent by User_2025-02-03-16-51-39-328 Reporting & Analytics for B2C Service
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Report Linking within a Workspace Report?Content Does Report Linking not work when a Report is placed into a Workspace? I've added a Report Control to a Workspace, the report within that control has Report Link…User_2025-02-03-19-28-20-911 45 views 3 comments 2 points Most recent by Carolina Hill Reporting & Analytics for B2C Service
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How to export Mailing texts?Content Hey Guys, We are working on recreating many of our mailings and would help save us a lot of time if we could export all mailing texts, however, we don't see any …User_2025-02-01-05-15-06-590 31 views 1 comment 0 points Most recent by User_2025-02-03-17-31-49-785 Reporting & Analytics for B2C Service
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Reporting on status of accountsContent I'm reporting off the Accounts table. I'm trying to construct a report on the current status of each account. I want to know if the account is locked, permanentl…User_2024-12-17-21-02-32-294 31 views 3 comments 1 point Most recent by User_2025-02-01-06-21-55-603 Reporting & Analytics for B2C Service
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Getting undelivarable email from report schedulingContent thanks in advance, I am getting undeliverable email notification from schedule reports even if i removed the invalid email address in TOSathya Rajendran 24 views 3 comments 0 points Most recent by Donna B Reporting & Analytics for B2C Service -
How to report on answers viewed external or internallyContent Hi. I would class myself as relatively new to reporting. Is there a way of reporting on whether an answer/article in the knowledge base has been viewed externall…User_2025-02-03-18-41-51-097 46 views 6 comments 0 points Most recent by User_2025-02-03-23-58-03-342 Reporting & Analytics for B2C Service
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Agent with most Incidents FilterContent Hello, I want to set filter for report to only show top 5 agents with most incidents. Currently it displays all agents. Please see screenshot and kindly help.User_2025-02-03-20-08-55-527 35 views 6 comments 0 points Most recent by Lucas Pereira-36656 Reporting & Analytics for B2C Service
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Do you know the table name for Goal module attachment form in R13 Oracle HCM cloudContent Was unable to find table or the view associated for the Goal attachments form. Does anyone know the table name for Goal attachments form? Attached are the screen… -
Syndicated Chats vs CP ChatsContent First I do not have engagement engine, but we are testing a Syndicated Chat Link on an external page. How do I report on the number of chats that come in via the…Kim Dante 29 views 1 comment 0 points Most recent by Jessica Bradley-Oracle Reporting & Analytics for B2C Service -
String Message template filter to check multiple stringContent Hi All, I have a requirement to check multiple string for a text filed in message template conditional section. For example fields name is Test and the filter va…Sathya Rajendran 25 views 10 comments 0 points Most recent by Sathya Rajendran Reporting & Analytics for B2C Service
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Dashboard Style Suggestions RequiredContent Hello Experts, I need suggestions for styling dashboard for better view. I have attached my (current dashboard.jpg) screenshot, that is more detailed but I want …User_2025-02-03-20-08-55-527 35 views 3 comments 1 point Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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$date_group giving different results when changed from in search boxContent I have a report to count incidents by a custom field and I have set up a $date_group variable to group my data by month. I have a column called "Month" with this…User_2025-01-31-02-50-15-254 14 views 2 comments 0 points Most recent by User_2025-01-31-02-50-15-254 Reporting & Analytics for B2C Service
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At least one mandatory Report FilterContent I am creating a Report on Incidents and in that Report, I have multiple filters like Incident Ref#, Organization Name, Asset Name, etc. But I do not want any Use…User_2025-02-01-01-43-00-577 16 views 1 comment 0 points Most recent by User_2025-02-01-08-17-55-035 Reporting & Analytics for B2C Service
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How can i report on a specific day of the week?Content How can i report on a specific day of the week? e.g Just Saturdays? What filters do i need? Thanks Tim Version service cloudUser_2025-02-01-07-02-22-710 19 views 1 comment 0 points Most recent by User_2025-09-05-00-11-37-622 Reporting & Analytics for B2C Service
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Incident Performance Type - Explanation what each one doesContent Hi, The type of incident intervals are below: 1 - Create to Initial Response 2 - Status Change to Response 3 - Assign to Response 4 - Create to Final Resolved 5 …User_2025-02-03-19-49-57-702 51 views 1 comment 1 point Most recent by User_2025-09-05-00-11-37-622 Reporting & Analytics for B2C Service
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How many incidents an agent assigned to someone else?Content Hi, Is there an easy way we can see how many incidents an agent assigned to someone else (whether it be an individual or a group, as long as they assigned it to …User_2025-02-03-19-49-57-702 25 views 6 comments 0 points Most recent by User_2025-02-03-19-49-57-702 Reporting & Analytics for B2C Service
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Report SchedulingContent I want schedule a report on 1st working day of every month. Is this Possible?User_2025-02-03-16-53-11-440 37 views 4 comments 0 points Most recent by User_2025-02-03-22-07-33-802 Reporting & Analytics for B2C Service
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What is the question_sessions.type?Content The title is pretty much self-explanatory. I'm new to Oracle Service Cloud, going through the reports and I would just like some elaboration on what this column …User_2025-02-01-09-00-25-638 27 views 4 comments 0 points Most recent by ereyes Reporting & Analytics for B2C Service
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Report Formatting QuestionContent Hi there, I have come across a weird situation with two reports I have set up in Service Cloud. I've gone in and set up manual formatting for when the reports ar…Dan Higdon 35 views 1 comment 0 points Most recent by Dan Higdon Reporting & Analytics for B2C Service
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Grouping the menu options in report filterContent I have contact type with following menu items (contacts.ctype_id) 1. PRS 2. Calling for Self 3. Calling fo Family 4. Professional I want to group item 2,3 & 4 as…User_2025-02-03-16-53-11-440 33 views 0 comments 0 points Most recent by User_2025-02-03-16-53-11-440 Reporting & Analytics for B2C Service
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Custom Report - Random sampling of 5% Incidents created in a specified time period.Content We have four customer quality assurance analysts that evaluate 5% of incidents created for a period of one month. So far, I have a report that displays the numbe…TeAhna Harris 42 views 0 comments 0 points Most recent by TeAhna Harris Reporting & Analytics for B2C Service -
Statistics user access to website dataContent Dear All Now, I want to count the detailed data of the user's visit to the website, such as clicking on the number of answers and clicking on the number of searc…User_2025-02-03-18-44-16-463 16 views 5 comments 0 points Most recent by User_2025-02-01-08-17-55-035 Reporting & Analytics for B2C Service
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Reporting on incoming incidentsContent I am trying to see if my approach is correct. I want to see all incidents that are coming to a specific Q. Am I right in writing a simple report with the only fi…User_2025-02-03-16-51-39-328 34 views 3 comments 0 points Most recent by User_2025-02-03-16-51-39-328 Reporting & Analytics for B2C Service
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Customer satisfaction evaluationContent Dear All Now, I want to calculate satisfaction based on the evaluation of the terminal customer's agent service. But I didn't find a good way. Please refer to th…User_2025-02-03-18-44-16-463 16 views 1 comment 1 point Most recent by Carl Elliott Reporting & Analytics for B2C Service
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Copy a folder of reports?Content Is there any way to copy an entire folder of reports? I see you can delete an entire folder (which is dangerous), but I can not find a way to copy an entire fold…Kim Dante 19 views 1 comment 0 points Most recent by Carl Elliott Reporting & Analytics for B2C Service
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Exact expression search for incident threadsContent Hey everyone, I am trying to implement a requirement to search incident thread entries for exact expressions. For example, search for particular strings like "th…Vlad-126525 40 views 3 comments 0 points Most recent by Gursimran Singh Saini Reporting & Analytics for B2C Service