Category 276
Discussion List
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Get IReportFilter valuesContent Hi, I have a report and it has docked filters, i know how to get rows values from a report using Report Command Add-in, but i am trying to get values from report…User_2025-02-03-19-49-42-846 38 views 4 comments 2 points Most recent by User_2025-02-03-19-49-42-846 Reporting & Analytics for B2C Service -
Inline Editing for product and categoryContent Hello everyone, Can anyone tell me if they have found a way to allow inline editing of the product and category fields in a report. This would be really useful f…User_2025-02-01-08-44-34-192 37 views 1 comment 0 points Most recent by User_2025-02-03-19-30-01-975 Reporting & Analytics for B2C Service
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Search completed incidentsContent How can I search in completed incidents? I only seem to be able to search in open incidents. I have created a report with a date filter, status filter and Summar…User_2025-02-01-07-02-22-710 17 views 3 comments 0 points Most recent by User_2025-02-01-07-02-22-710 Reporting & Analytics for B2C Service
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If someone leaves chat before they enter queue, does this count in abandonment rate?Content Hi colleagues, I wonder if someone can help with this question If someone leaves a chat before they enter the queue, having clicked the chat request button – doe…User_2025-02-03-16-20-21-531 26 views 1 comment 0 points Most recent by User_2025-02-03-19-31-14-086 Reporting & Analytics for B2C Service
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Data dictionary/definition reportContent Hi colleagues, Does anyone know if its possible to generate a report of table columns with their data definition included? Thanks in advance DQ Version Service C…User_2025-02-03-16-20-21-531 50 views 0 comments 0 points Most recent by User_2025-02-03-16-20-21-531 Reporting & Analytics for B2C Service
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Highlight Highest/LowestContent Hi, I am wondering if there is an easy way to change the formatting (color) or a row in a report based on if the value in one of columns is the Highest/Lowest of…User_HMBBH 31 views 2 comments 1 point Most recent by User_2025-02-03-19-49-42-846 Reporting & Analytics for B2C Service -
Calculating Time Left to Process using Relative Date DifferenceContent We need a field that shows the remaining time to process on unresolved service requests. The formula created by our system integrator uses absolute time. It is w…Dorothy Perez 39 views 4 comments 0 points Most recent by Geraud Andreux Reporting & Analytics for B2C Service -
Updating due date when in Waiting status (SLA)Content Hi All, we are trying to get to display the time left in an open incident (or the updated due date), before it hits the SLA. That should be recalculated regularl…Geraud Andreux 52 views 5 comments 0 points Most recent by Geraud Andreux Reporting & Analytics for B2C Service -
Find all scheduled reports for a recipientContent Is there any way of seeing who the recipients of a scheduled report are, or seeing all reports going to a recepient? I've been asked to reassign schedules so all…User_2024-12-17-21-03-03-062 50 views 24 comments 1 point Most recent by User_2025-02-01-08-18-48-897 Reporting & Analytics for B2C Service
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Search on single dateContent Hi all, I have a docked filter where a user can search a date/time type field for incidents submitted on a certain date, however whenever a date is selected it t… -
Field called AND/OR (c)Content I am working on some Report Improvements (i.e. fixing reports that don't consistently run) and working on one that searches thread key words. I stumbled upon the…user3511667 24 views 1 comment 0 points Most recent by Carl Elliott Reporting & Analytics for B2C Service -
Counting unique valuesContent Hi all, I'm attempting to make a report which will indicate if advisors are creating incidents in quick succession. We have an issue with some advisors forgettin…User_2025-02-03-16-16-36-032 29 views 1 comment 0 points Most recent by User_2025-02-03-19-30-01-975 Reporting & Analytics for B2C Service
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Calculating Month over Month Percentage ChangeContent Hi, I'm looking to find the function in Oracle Service Cloud that can calculate percentage change between a month and its previous month. As shown in the attache…User_2025-02-03-18-03-35-071 112 views 9 comments 0 points Most recent by User_2025-02-03-18-03-35-071 Reporting & Analytics for B2C Service
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Report - Created to Closed w/o Pending Customer TimeContent Sorry for all the questions lately! I need to produce a report that will calculate time the tickets are pending action. Basically open time to closed time, minus…User_2025-02-03-18-36-38-730 28 views 17 comments 0 points Most recent by User_2025-02-03-18-36-38-730 Reporting & Analytics for B2C Service
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Count of Unique ObjectsContent Hello, I have a question about counting unique objects. I have created a custom object called "Session" and this is tied to a "Group" which is just a menu type F…User_HMBBH 32 views 1 comment 0 points Most recent by Carl Elliott Reporting & Analytics for B2C Service
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Count of Customer-Created CP AccountsContent Is there a way to report on the number of CP accounts that end-users created (i.e. by using the standard 'Sign Up' link)? Or a way to get a count of all accounts…User_2025-02-03-21-53-19-701 19 views 4 comments 0 points Most recent by User_2025-02-03-21-53-19-701 Reporting & Analytics for B2C Service
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Stats on the effectivness of Proactive Chat OffersContent Currently we have reactive chat enabled. We are looking to enable Engagement Engine and start using Proactive Chat, but would like to make sure we have the capac…User_2025-02-03-20-29-17-872 14 views 0 comments 0 points Most recent by User_2025-02-03-20-29-17-872 Reporting & Analytics for B2C Service
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How to exclude holidays from my reportContent I have a report that has been working for a while and it has a column defined like this "count(if(inc_performance.rel_timeUser_2025-02-03-19-31-35-485 26 views 1 comment 0 points Most recent by Premkumar Sabarinathan-Oracle Reporting & Analytics for B2C Service
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Report Variables and custom scriptContent Hi, Is there a way to edit report variables using custom script? Or to create new report variable using custom script? i want to do this so i can use report filt…mostafa Hisham 159 views 7 comments 0 points Most recent by User_2025-02-03-19-31-14-086 Reporting & Analytics for B2C Service
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Availability (AKA time inbetween chats)Content Is there a way to measure the time an agent spends in Available while no chats are coming in? Not the total time, just each interval? We generally offer early le…User_2025-02-03-20-12-51-730 12 views 5 comments 0 points Most recent by User_2025-02-03-20-38-38-926 Reporting & Analytics for B2C Service
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Chat requested but request cancelled by customerContent Hi colleagues, I'm trying to identify where customers have requested a chat but closed the request before the agent was able to engage. I'm looking to work out h…User_2025-02-03-16-20-21-531 23 views 1 comment 0 points Most recent by User_2025-02-03-19-31-14-086 Reporting & Analytics for B2C Service
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How to get the Last working Day records in a reportContent Hi Friends, We have a requirement that need to pull the Last working day records. For example if I'm running a report on Sep 7, 2016 then its pull the records of…Ramesh Reddy-124546 34 views 2 comments 0 points Most recent by Ramesh Reddy-124546 Reporting & Analytics for B2C Service -
Checking replies to customer repliesContent Hello there, I feel like I'm missing something obvious, so sorry if this is a dumb question. Let me set up this scenario: We email a customer > customer replies …User_2025-02-03-22-10-51-246 39 views 6 comments 0 points Most recent by User_2025-02-03-19-31-14-086 Reporting & Analytics for B2C Service
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Report on dispositions that contain....Content I want to be able to report based on the text in a disposition, for example. If disposition contains 'cancel' then do something, else do something else But I onl…Ineke Clewer 23 views 2 comments 0 points Most recent by Ineke Clewer Reporting & Analytics for B2C Service -
Profile is missing Analyze function on Ribbon when viewing ReportContent One of the Manager profiles is missing the Analyze section on the Home Tab in the ribbon. Administrator Profile allows to sort, do rollups, and slice. However th…User_2025-02-03-20-29-17-872 33 views 2 comments 0 points Most recent by User_2025-02-03-20-29-17-872 Reporting & Analytics for B2C Service
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assigned to queue by dateContent I need to report on the incidents assigned to a queue by date, is this possible? I know I can see what queue the incident is currently assigned to or at the time…User_2025-02-03-17-55-26-866 26 views 4 comments 0 points Most recent by Sylvia S. Reporting & Analytics for B2C Service
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If Operators?Content Hello, I could have swore I saw somewhere an 'if' function using either AND/OR operators. I'm trying it myself and I can't seem to make anything work. I also can…User_2025-02-03-22-10-51-246 42 views 7 comments 0 points Most recent by User_2025-02-03-19-30-01-975 Reporting & Analytics for B2C Service
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Unique values separated by commaContent Hello, I am trying to display a report that contains one row with unique values separated by comma. My column looks like: col_name val1 val3 val1 val2 val2 val2 …User_2025-02-01-08-57-44-356 50 views 3 comments 0 points Most recent by User_2025-02-01-08-57-44-356 Reporting & Analytics for B2C Service
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Audi log history check. I need a report of incidents that have ever had a given status setContent Hello, I was asked to find a way to create a report that checks incidents history and returns a list of incidents that in the past have had certain status assign…User_2025-02-03-19-31-35-485 33 views 3 comments 0 points Most recent by User_2025-02-03-19-31-35-485 Reporting & Analytics for B2C Service
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Generating Report from Custom HTML survey ResponsesContent Hello dears, We are using a custom html survey (made entirely out of an html template without the use of any "Question"). It is a matrix table which contains 5 q…Hanna Abi Akl 14 views 2 comments 0 points Most recent by Hanna Abi Akl Reporting & Analytics for B2C Service