Category 283
Discussion List
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When do you plan to decommission and remove *.etadirect.com?Summary: When does Oracle plan to decommission and remove *.etadirect.com? Content (required): **This post was created as part of a How to Service Request (SR) Version (…Anastasiia Semenova-Oracle 65 views 1 comment 1 point Most recent by Anastasiia Semenova-Oracle Field Service -
Markie Awards- We want to put YOU in the spotlight- Nominate now!This year marks the 16th year Oracle will celebrate customer experience (CX), innovation, and excellence in advertising, marketing, sales, service, and e-commerce.It’s a… -
How to hide the map on the Activity Hint in OFS.Summary: **This post was created as part of a How to Service Request (SR) Content (required): For certain dispatchers (user type) we need to hide the location details, a…Shawn Call-Support-Oracle 41 views 2 comments 0 points Most recent by Shawn Call-Support-Oracle Field Service -
Can I add button (plugin) on End Activity Screen?Summary: I would like to add a button to call a plugin whilst inside End Activity's Screen Content (required): **This post was created as part of a How to Service Reques… -
Retrieve log of user activitiesSummary: How can we generate a user's activity log? We need to know all the actions a certain user did in any given period for internal auditing and compliance purposes.…Renato Kermentz-Support-Oracle 42 views 2 comments 1 point Most recent by Renato Kermentz-Support-Oracle Field Service -
Can we use REST APIs in Outbound calls to obtain data about activities in real time?Summary: Is there any way to use REST APIs in outbound calls or are they exclusively designed to be used with SOAP APIs? There is a need to integrate the oubound channel…Fernando Parreira-Support-Oracle 42 views 2 comments 1 point Most recent by Fernando Parreira-Support-Oracle Field Service -
Activity Duration statistics calculationSummary: Hi Community! I received two different questions from customers on other channels, but I wanted to share them here as this might be useful for other as well. Co… -
Length/size allowed by OFS for a Custom Property type 'string'Summary: **This post was created as part of a How to Service Request (SR) Content (required): Im trying to update a custom property through API, what is the length/size … -
Maximum number of characters for PropertiesSummary: This post was created via How-to Service Request (SR#) Content (required): What is the maximum allowed characters for new created properties like appt_number or…
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How to know the contacts for OFS service notifications**This post was created as part of a How to Service Request (SR) Release: 22.5.1 Summary of the question: Although this question is not related directly with OFS functio…Gustavo Guarin-Oracle 52 views 1 comment 0 points Most recent by Gustavo Guarin-Oracle Field Service
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How to gather idle time data for resource Using Daily Extract File (DWH) ?Summary: We need to gather information regarding idle time that is displayed on Routing Report and would like to use DWH file, what would be the advised way to accomplis…
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Plugin ParametersSummary: Does anyone have any information on what/how parameters can be configured when opening a plugin via a button, the plugIn framework documentation indicates that …
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Maximum number of inventory typesSummary: Content (required): Hi Community, Does anybody knows what is the maximum number of inventory types that can be created in OFSC? I appreciate your help Thanks an… -
Setting a Time Zone on routing plansSummary: Would like to be able to set a Time Zone on each routing plans Content (required): We have 3 routing profiles assigned to a total of 13 routing buckets which ar… -
How to set start of the week day on a resources/users level ?Summary: How to set start of the week on a resource/user level ? **This post was created as part of a How to Service Request (SR) Content (required): We know we can set …
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OFS APIs with API GatewaySummary: Has anyone deployed OFS standard API's with Oracle's Service Gateway (also known as API Gateway)? Content (required): We are looking for experiences where OFS A… -
Linking or associating teamwork activitiesSummary: Content (required): Hi, we have setup teamwork and can achieve it in Field Service seeing the Team Leader and Assisting activities, but we can't find a way to s…
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Weekly Reporting instead of DailyDear Gurus, Our Business team currently does the field activity/work status on WEEKLY basis rather than daily business owing to the nature of work that they do in field … -
Maximum number of values on Enumeration propertyHi Community, Does anybody knows what is the maximum number of values allow in Enumeration/Combobox Property? I appreciate your help Thanks and regards!
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the routing service didn't assign an activity with "unable to reach activity site"Summary: The routing left an activity(activities) on the routing bucket and in the routing execution report it shows as "unable to reach activity site". What does it mea…Dmytro Shurkov-Support-Oracle 151 views 2 comments 2 points Most recent by Dima Buldakov Field Service -
Travel time for activities that lie on the bucket levelSummary: It is always being raised "how does OFS calculates travel time for activities that are on the bucket level". Content (required): **This post was created as part…Dmytro Shurkov-Support-Oracle 32 views 1 comment 0 points Most recent by Dmytro Shurkov-Support-Oracle Field Service
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Using a Formula in Filters for datesSummary: We have a custom field that has the last maintenance date and we are trying to create a filter that would only show activities that have a last maintenance date… -
Message scenario launch condition for 'Stop Travel'Summary: Is there a message scenario launch condition for when 'Stop Travel' is submitted for an 'Enroute' activity? Content (required): We need to clear a specific acti…Marc Arseneault 34 views 1 comment 1 point Most recent by Renato Kermentz-Support-Oracle Field Service
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How many customer portal login can a customer can do with same credentials on different devicesSummary: How many customer portal login can a customer can do with same credentials on different devices. also Does multiple contact login on portal increase price in an… -
Immediate routing based on real time locationSummary: The client wants to automatically assign new activities to the nearest active technician on real time. Content (required): Hello community, I want to ask if it …
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Can we revert a status of an En Route activity to suspend status?Summary: If a technician En Routed an activity, and needs to change it, but the activity he needs to do before this one is not one of the activities we habilitate En Rou…Fernando Parreira-Support-Oracle 71 views 5 comments 0 points Most recent by Andy Murray-Oracle Field Service
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Stats duration override value doesn't work on test instanceSummary: After adding several stats duration override values via Statistics API and applying them via Configuration - Statistics - Apply changes - 'apply Statistics API …Dmytro Shurkov-Support-Oracle 41 views 1 comment 0 points Most recent by Dmytro Shurkov-Support-Oracle Field Service
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Can En Route functionality be enabled just for some activity types?Summary: Customers want to habilitate En Route button only for some activity types, not to all. Content (required): **This post was created as part of a How to Service R…Fernando Parreira-Support-Oracle 62 views 2 comments 0 points Most recent by Fernando Parreira-Support-Oracle Field Service
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Is it possible to insert into OFS via API red and blue dots for technician positions in the map?**This post was created as part of a How to Service Request (SR) Release: 22A Summary of the question: Is it possible to send to OFS via API the GPS positions for the te…Gustavo Guarin-Oracle 32 views 1 comment 0 points Most recent by Gustavo Guarin-Oracle Field Service
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Debrief Plugin - Inventory UseSummary: Usage of inventory while perform ADD PART from DEBRIEF PLUGIN Content (required): Hello Everyone, We can perform Debrief Using the available Debrief Plugin. I w…Avijit Karmakar-Oracle 73 views 2 comments 0 points Most recent by Avijit Karmakar-Oracle Field Service