Category 283
Discussion List
-
How to enable video call on collaboration?Summary: Content (required): Hi community we are trying to enable the video call option on collaboration group, but having some issues when call other co worker: We conf… -
How to prevent crash/stop responding due to device lack of memory when uploading file images in OFSSummary: When a technician is trying to save multiple images on an activity, OFS crash or stops responding due to lack of available memory. Content (required): When usin…Eduardo Kimura-Support-Oracle 41 views 1 comment 0 points Most recent by Eduardo Kimura-Support-Oracle Field Service -
Where to setup the configuration settings for real-time location tracking alert for 'idle-time'.Summary: It is understood that we can enable a setting in OFSC for real-time location tracking which will show the resource trace on the map in a different colour i.e. i…Angelica Enriquez-Oracle 41 views 2 comments 0 points Most recent by Angelica Enriquez-Oracle Field Service -
How do I include a technician's bucket to the "Subject" line of a message scenario step?Summary: I want to include the bucket a technician belongs to in the "Subject" line of the message scenario step I am setting up. Content (required): Version (include th…Jay Aragon - OFS Support-Oracle 31 views 1 comment 0 points Most recent by Jay Aragon - OFS Support-Oracle Field Service -
Can a single resource belong to multiple groups/bucketsSummary: Content (required): Requirement to have the same single resource within multiple group buckets. Business Case Scenario – Single resource is the only qualified r…
-
Why can't I find the GPS Alerts per Resource Report?Summary: Customer is asking why they can't find GPS Alerts per Resource Report Content (required): I am reading up on OFS documentation and it mentioned the GPS Alerts p…Jay Aragon - OFS Support-Oracle 31 views 1 comment 0 points Most recent by Jay Aragon - OFS Support-Oracle Field Service
-
When the new feature documentation will be available?Summary: Customers commonly asked about when the new feature documentation will become available so they can prepare themselves to their tests. Content (required): **Thi…Fernando Parreira-Support-Oracle 51 views 1 comment 1 point Most recent by Fernando Parreira-Support-Oracle Field Service -
Measure chat timeSummary: The customer is carrying out an audit on OFS and is requesting an action/function/tool in OFS that allows them to measure the TMO of attention in the Collaborat…
-
Routing doesn't assign activities to some techniciansSummary: Routing plan leaves some technians without activities multiple times. Content (required): Hi community we are testing some routing plans to assign three differe…XUM TECHNOLOGIES 51 views 1 comment 0 points Most recent by Fernando Parreira-Support-Oracle Field Service
-
Forcing "Non-scheduled activity" when adding a customer activitySummary: When adding a new customer activity, we would like to hide the 'scheduled' option so the user can only create the activity as 'Non-scheduled' activity. Content … -
Export non-scheduled activities report for more than a monthSummary: Export non-scheduled activities report for more than a month Content (required): The customer wants to know if there is an API able to export non-scheduled repo…
-
How do I delete inventory assigned to a resource/bucket?Summary: I'm using 'update_inventory' Inbound command to update inventories assigned to a resource/bucket. This inventory is updated in a daily basis, I need to have all…Juan Cruz-Support-Oracle 31 views 1 comment 0 points Most recent by Juan Cruz-Support-Oracle Field Service -
I need all the configuration in my Production environment copied to a Test envionmentSummary: **This post was created as part of a How to Service Request (SR) Content (required): We are working on starting a new project and we plan to use one of our test…Renato Kermentz-Support-Oracle 21 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service -
Where Is my technician- delaying showing routeSummary: I want to only show the gps location of a resource to a customer from a specified time after the technician has clicked enroute. this is to protect the location…Scott Thornberry 41 views 1 comment 2 points Most recent by Lucian Spiridon-Support-Oracle Field Service -
Replay now available: Field Service 22C Release Deep Dive Webinar (August 16th, 2022)Summary: Product Management reviews new features in the 22C release of Oracle Field Service. Content: In case you missed it, watch our webinar recording for an overview … -
Create a pop-up alert in OFSCSummary: Can pop-up alerts be configured in OFSC (based on visibility conditions)? Content (required): We currently use many text messages to display various information…
-
How can I unlock an user in OFS?Summary: Customer has some users who got locked after too many unsuccessful attempts to log in. Now they want to know how these users can be unlocked. Content (required)…Fernando Parreira-Support-Oracle 31 views 1 comment 0 points Most recent by Fernando Parreira-Support-Oracle Field Service
-
22B - Forms display changes - Is it worse or is it just us?Summary: What are your opinions on the new way forms are displayed in 22B? Content (required): We just received 22B in our test system and one of the first things we not…
-
How to delete an activity on Oracle Field Service (OFS)Summary: I want to delete an activity on Oracle Field Service. Is this possible ? How ? Content (required): **This post was created as part of a How to Service Request (…Renato Kermentz-Support-Oracle 61 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
-
When do you plan to decommission and remove *.etadirect.com?Summary: When does Oracle plan to decommission and remove *.etadirect.com? Content (required): **This post was created as part of a How to Service Request (SR) Version (…Anastasiia Semenova-Oracle 61 views 1 comment 1 point Most recent by Anastasiia Semenova-Oracle Field Service -
Markie Awards- We want to put YOU in the spotlight- Nominate now!This year marks the 16th year Oracle will celebrate customer experience (CX), innovation, and excellence in advertising, marketing, sales, service, and e-commerce.It’s a… -
How to hide the map on the Activity Hint in OFS.Summary: **This post was created as part of a How to Service Request (SR) Content (required): For certain dispatchers (user type) we need to hide the location details, a…Shawn Call-Support-Oracle 41 views 2 comments 0 points Most recent by Shawn Call-Support-Oracle Field Service -
Can I add button (plugin) on End Activity Screen?Summary: I would like to add a button to call a plugin whilst inside End Activity's Screen Content (required): **This post was created as part of a How to Service Reques… -
Retrieve log of user activitiesSummary: How can we generate a user's activity log? We need to know all the actions a certain user did in any given period for internal auditing and compliance purposes.…Renato Kermentz-Support-Oracle 41 views 2 comments 1 point Most recent by Renato Kermentz-Support-Oracle Field Service
-
Can we use REST APIs in Outbound calls to obtain data about activities in real time?Summary: Is there any way to use REST APIs in outbound calls or are they exclusively designed to be used with SOAP APIs? There is a need to integrate the oubound channel…Fernando Parreira-Support-Oracle 41 views 2 comments 1 point Most recent by Fernando Parreira-Support-Oracle Field Service
-
Activity Duration statistics calculationSummary: Hi Community! I received two different questions from customers on other channels, but I wanted to share them here as this might be useful for other as well. Co…
-
Length/size allowed by OFS for a Custom Property type 'string'Summary: **This post was created as part of a How to Service Request (SR) Content (required): Im trying to update a custom property through API, what is the length/size …
-
Maximum number of characters for PropertiesSummary: This post was created via How-to Service Request (SR#) Content (required): What is the maximum allowed characters for new created properties like appt_number or…
-
How to know the contacts for OFS service notifications**This post was created as part of a How to Service Request (SR) Release: 22.5.1 Summary of the question: Although this question is not related directly with OFS functio…Gustavo Guarin-Oracle 51 views 1 comment 0 points Most recent by Gustavo Guarin-Oracle Field Service
-
How to gather idle time data for resource Using Daily Extract File (DWH) ?Summary: We need to gather information regarding idle time that is displayed on Routing Report and would like to use DWH file, what would be the advised way to accomplis…