Category 481
Discussion List
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Identify someone in copy in the threadHello I am putting together an incident report and in one column, I would like to return which incidents were copied to a specific account. The column is working perfect…Fabio Nunes 34 views 1 comment 0 points Most recent by Gabriela Musat-Support-Oracle Reporting & Analytics for B2C Service -
Rules triggering surveyHi, is there a way to determine which rule triggers a survey in Oracle Service Cloud? Is there any built-in report available for this? Please help me locate it. Thank yo…Boby B Jacob 15 views 2 comments 0 points Most recent by Boby B Jacob Reporting & Analytics for B2C Service -
Questions Regarding Authentication for Oracle Generative AI Agents IntegrationHello, I'm trying to implement some features of Oracle Generative AI Agents within Oracle Service Cloud (RightNow). I came across this blog post, which demonstrates how …
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Customer Portal not responding for some users on Microsoft EdgeSince the patch upgrade to 25B. We have had a number of users report that the customer portal questions page is not responding. All our users use the latest version of M…
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report with siblingsHello, I am trying to build a report with sibling answers. For example, the report would contain the EN ids, FR ids, and Spanish Ids. Has anyone done this? Thanks Nik -
How can I add a custom button to the Live Chat UI in the Agent Browser UI in Oracle B2C RightnowHow can I add a custom button to the Live Chat UI in the Agent Browser UI in Oracle B2C Rightnow.SowmyaReddy 34 views 1 comment 0 points Most recent by Jessica Bradley-Oracle Communication Channels