Category 481
Discussion List
-
Answer Publish at Specific TimeB2C Service support publishing an answer at a specific date, but, at the moment, it doesn't support publishing at a specific time out of the box. This article explains h…Jacob George-Oracle 61 views 1 comment 2 points Most recent by Lori W-Support-Oracle Reporting & Analytics for B2C Service -
How can I export Large Amount of records from the object at once efficiently?I need to retrieve the total records for an object that contains Millions of Records . To filter the data, I applied a "Record Created Date" filter and attempted to down…SowmyaReddy 21 views 1 comment 0 points Most recent by Robert Surujbhan-Oracle Reporting & Analytics for B2C Service
-
Functioning of the Interviews DefinitiosHello community, nice to greet you I need help in understanding how interviews definitions work, I have been looking for documentation about it, but I can't find it, as … -
Integration of DA (Digital Assistant) and KB (Knowledge Base) without creating IntentsWe have a requirement to integrate the knowledge base with DA, and this has been achieved by creating skills with a number of intents equal to the answers number of reco…
-
ROQL get incident file attachments count for each incidentHi All I Need this below screenshot colums in ROQL query. select subject,ReferenceNumber,fileAttachments. * from Incident i tried the above query but no luck unable to g…Satheesh_sathiz 41 views 1 comment 0 points Most recent by Satheesh_sathiz Reporting & Analytics for B2C Service
-
End of Chat Survey Page to Appear within Chat Landing PageFor a chat opened from the Oracle B2C Service customer portal chat_landing page, the end of chat survey (configured via rules) can be opened only in a new browser page a…Jacob George-Oracle 71 views 2 comments 0 points Most recent by Jacob George-Oracle Communication Channels
-
The filters in the RunAnalyticsReport are not functioning as expected when used with SOAP.Hello All, We're using multiple filters in the RunAnalyticsReport API, including Creation Date, Update Date (DateTime), Product, Category, and Status. While we're able t…Deepthi Golla 32 views 4 comments 0 points Most recent by Deepthi Golla Reporting & Analytics for B2C Service -
How to configure the different artificial intelligences in right nowRightNow and the use of AI for incident management, beyond the functionality I am interested in knowing requirements for example to configure them, steps if an extension…
-
I need to create chat route for wcfsI have 2 components with 2 distinct rule flows, each one needs to go to a specific queue in RN. So far I have not been successful in creating these rules in Engagement S…