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Category 691
Discussion List
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Configure queries resolvers based on employees branchSummary: We have special setup in the system where we want to minimise data visible to many users; We have employees whose first line of support should be Scheduler (our…TomciuB 43 views 1 comment 0 points Most recent by Serban Nicolae-Oracle Reporting and Analytics for HCM -
Dear All! We have a requirement for absence approvals as followsSummary: Any leaves for the past months applied before 5th of current month should be approved only by line manager and any such leaves applied after 5th of current mont…
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Can an absence be linked to a new field (home location) instead of work location?Summary: We would need to have an additional field created in HCM, named "region for working from home” directly linked to the public holidays. Content (required): This…Antonia.Alexandra_Rus 22 views 1 comment 0 points Most recent by Srikanth Mandapati Panduranga-Support-Oracle Workforce Management -
What does profile option ORA_SVC_CASE_DEFAULT_STRIPE_CD do?We enabled Case Management but when we click on the Cases Tile under Helpdesk or Service, blank screen appears. Does it have anything to do with ORA_SVC_CASE_DEFAULT_STR…
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Is it possible to retrieve service requests that have been closed for a long time ?Summary: Hi, is it possible to recover a sr opened for example 3/4 years ago? Or after a maximum number of time sr's are automatically deleted by the system? Thanks Gian…
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IT Security Manager Role - ORA_FND_IT_SECURITY_MANAGER_JOBSummary: Hello, I wanted to see if anyone knows which role name within ORA_FND_IT_SECURITY_MANAGER_JOB allows for password reset in Security Console. I am trying to see …
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Does anyone know if it is posible to hide the product group field in the knowledge filter and in SR?Hello all, I am implementing Help Desk and one of the clients' requeriments is to hide the Product Groups field in the Knowldge filter and when making a service request.…
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Subject Area "Help Desk - HR Service Request Summary" is providing far few resultsSummary: Using plain Subject Area with only 3 fields and no filter is retrieving just a few closed SR Content (please ensure you mask any confidential information): Hi, …
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Expose Resolve status template using Visual BuilderSummary: The outcome, resolution and description fields are no longer exposed in the Edit HD request page for Agents. How can we expose this group again using the dynami…
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Issue with Suppressing Zeros in Formula Column - Assistance NeededDear Oracle Community, I'm currently facing an issue with suppressing zeros in a formula column within a form. Despite enabling the "Suppress 0/Missing" option, the supp…
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Helpdesk Service Request Access based on Business unitSummary: Content (please ensure you mask any confidential information): We have requirement to add restriction on ‘Service request view’ by Helpdesk Agents. For example,…
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HRHD Primary Contact Navigation PanelSummary: Hi, does anyone know if it's possible to modify the options that appear in this navigation panel? It can be accessed when you click into a HRHD request, and cli…
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Can we hide or disable Contact Information Icon appearing near Primary Point of ContactSummary: Contact Information icon is showing details which HR helpdesk do not use When a Service Request is raised, when we click on Contact Information, we see items li…
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Default Queue blanked automaticallySummary: Hi, We have noticed that Default Queue blanked automatically in prod env. We have checked and we cannot find if the issue has been caused by a process or by a d… -
Case Management - Why is the Migration of VBCS functionality from TEST to PROD taking days?Summary: We have Migrated a finalised HRHD Case Mgt VBCS Build from TEST to DEV2 (Non-PROD Env) and it took approx 2 whole days to deploy fully/successfully and manifest…
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Is there any way to find the Privilges for the Particular page/ActionSummary: Hi , Is there any way to find the Security Privileges for the Particular page/Action. For Example, I did not have access to check the Scheduled Jobs for the par…
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Remove underscore from notification trigger nameSummary: I've created notification triggers under HR Help Desk Request on the Message Child Object to be triggered when the agent/customer responses (sends message) on t…
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ODA Instance RefreshSummary: How the development instance of ODA can be refreshed from Prod? Content (please ensure you mask any confidential information): Version (include the version you … -
Related to 23B - Auto-delete closed SRs mandatory featureSummary: We have a mandatory feature in 23B which helps delete close service requests. But we are not able to find the corresponding profile options required to set for …
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Recover Deleted Help Desk SRSummary: Recover Unintentionally Deleted Help Desk SR Content (required): One of the HR Specialist has deleted the SR unintentionally and we would like to recover the SR…
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Remove Employee/Internal Service/Everyone in User GroupSummary: Is there a way to remove them? Content (please ensure you mask any confidential information): Customer would like to know if those can be removed since they are…
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Is there a way or query for monitoring the number of users in Oracle fusion active and their rolesSummary: Is there a way or query for monitoring the number of users in Oracle fusion active and their roles Content (please ensure you mask any confidential information)…
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How can we implement Multiple BU in helpdeskSummary: I tried implementing using the below doc How Business Units for Service Are Set Up (oracle.com) but unable to implement it. Please suggest how can we do it or a… -
Limit Queue Option VisibilitySummary: Is it possible to limit the queues that can be seen by an agent? Content (please ensure you mask any confidential information): We would like to know if you can…
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Where to find email text when a SR is created or logged in HRHD ?I have to change the text in the email that gets sent to user whenever an SR is created. Where do I find the email text to make changes on it when a SR is created or log…
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Category option in advanced searchSummary: We have this "Category" field which is Choice list but we dont see the same in the Advanced search. We can see the "Category Name" which is a text type but not …
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How can I hide the SR from agent that aren't in the queue where the SR is?Summary: Hello. I need some agent to be in some specific queues and also not able to see the sr opened in the queue that are not in. Is there any way or setup to segrega…
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can we create a BPM Workflow for Approval process for fusion Roles?Hi Everyone, Currently we are manually taking approval for providing roles in oracle fusion, can we create a BPM Workflow for Approval process for fusion Roles?
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Customized report linked in Service Request page in HR Help DeskSummary: Would it be possible to link a BI customized report in the SR main page details? The report has been created in the dashboard: but we would need to link it here…