Category 691
Discussion List
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helpdesk Dashboard and Request - Unable to show other user on ticket informationSummary: helpdesk Dashboard and Request - Unable to show other user on ticket information Content (required): Version (include the version you are using, if applicable):… -
Is there any way to keep track of deleted Service Request through reporting?Summary: Hi, when a service request is deleted from the system, is there any way to keep track of the deleted service request through reporting? Or is that sr deleted pe…Gianfranco Fariello 12 views 1 comment 0 points Most recent by Radhika Abhyankar-Support-Oracle Help Desk -
How do Tokens work in Analytics?Summary: What is the logic behind tokens? Is it possible to set them in Italian instead of English? How can this be achieved? Indeed, now we have our system set in Itali…Silvia Stangarone 22 views 1 comment 0 points Most recent by Radhika Abhyankar-Support-Oracle Help Desk -
How to customize the notification that arrive once a message in internal conversation are sentSummary: I'm testing internal conversation for redwood hr help desk and once I send a message, to the TO user (who receive the message) is sent a bell notification, belo…
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Redwood Knowledge Workflow ErrorSummary: Redwood Knowledge Workflow Error Content (please ensure you mask any confidential information): Hi All, Has anyone able to use Redwood Knowledge Workflow succes…
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HR HELPDESK - SCRIPT FOR TRIGGERING NOTIFICATIONSSummary: Hi Experts, Have a requirement for triggering notifications: 1. Acknowledgement to primary contact when a SR is raised 2. Notification to both the primary conta…
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How to display the value of a toggle switch in Agent Details page (parent page)?Summary: We have a toggle switch in the agent details page or the parent page. Whatever be the value of it - true or false, it always shows 'O' in the parent page. How c…
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Admin Access for Case ManagementSummary: We are trying to configure the Administrator role for Case Management where the user should be able to access the Cases belonging to their BU and should be able…
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Help Desk Deep LinksHi, I haven't been able to find any documentation on what deep links are supported in HRHD. It would be really useful if we could use links to open a request of a specif…
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Change Status Wordings in Landing PageSummary: Change from Resolve to Resolved Content (please ensure you mask any confidential information): Customer would like to know if it is possible to change the wordi…
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How to retrieve the deleted standard coverage help deskWe have mistakenly deleted the standard coverage in use. Is there a way we can retrieve it back? or is there any export and import option that can be used to get it from…
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How to set "Assigned To" field to AOR (like payroll respresentative)Summary: We would want to know that if we can have the "Manage columns" helpdesk filter based on AOR (Area of responsibility) like Payroll representative. We would like …
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How to manually modify the effective end date of a party usage without Customer Data Management?Summary: I'm not able to identify resources from Resource Directory because the EFFECTIVE_END_DATE is prior to the today year/date, so I need to update this value withou…
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Where wa can identify the below flag in backend tables?Please help me to find the tables for above snapshot.
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where to find Manage Capacities(Enable Channel Capacities To Be Overridden) flag in backend?Please help me to find the tables for above snapshot
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Next Gen Helpdesk and Oracle MaintenanceSummary: Hi, We have configured internal helpdesk request to integrate it with Oracle Maintenance module. We configured categories for internal helpdesk request but it i…
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Not able to Copy messageSummary: The message posted by customer in the nextgen helpdesk, I am not able to copy that, Is there any setup which allows you to copy or disable the copy. The message… -
anonymize the name of help desk agents within SR messageshi, How you can anonymize the name of help desk agents within SR messages. Thanks Gianfranco
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display a message entirely in a service requestHi, I would like to know if there is a way to be able to view a Service Request message entirely, without having to expand the section (either by operator or by user) Th…
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Oracle table information for the help desk moduleHi, we would have some questions regarding Oracle tables related to HR Help Desk data. Is it possible to extract this information? Which employees did a search on HR For…
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How to identify who views Knowledge base articlesSummary: Hi, Is it possible to identify by whom the knowledge base items were viewed? Thanks Gianfranco Content (please ensure you mask any confidential information): Ve…
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the title of the SR if it is very long is not read completely inside the "parent page"Summary: Hy, When handling a Service Request in the "parent" page it does not read completely the request title entered by the requester (if very long) I attach a screen…
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Object Link / Relationship List of Values not updatingHello - I have updated the 'Enabled' Object Link types via Manage Object Link Types. However when I go into a Redwood HRHD Request and use the 'Create Relationship' opti…
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Help Desk - Work RequestSummary: Through the help desk we created a work request for a maintenance work order, Now we need to build the report for the work request can someone share the backend…
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Can we disable the delete attachment option in Classic Hr Helpdesk.Summary: Can we disable the delete attachment option in Classic Hr Helpdesk ?
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My workflow ruleset in the BPM is not reflecting under Transaction consoleSummary: My workflow ruleset in the BPM is not reflecting under Transaction console Content (required): I have seven ruleset for Request a new position workflow which is…jagadish thilagar 139 views 1 comment 0 points Most recent by Suman Chenumalla-Support-Oracle Help Desk
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Where can I find how to add the 'group by' feature within HR Help Desk?Summary: I'd like to add in the 'Group by' feature dropdown within HR Help Desk but cannot find any guidance on how this is done. Can anyone point me in the right direct…
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COPY ATTACHMENTS WHEN COPYING HELP DESK REQUESTSSummary: Hi Everyone After 23D we don't have copy attachment option visible. I have also added the privilage provided in new Feature. can some one please assist if there… -
Redwood FunctionalitySummary: Document required for Redwood functionality for Purchasing Module in Oracle Cloud Content (please ensure you mask any confidential information): Version (includ…
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Is there any cost associated with enabling help deskSummary: Content (please ensure you mask any confidential information): Is there any cost associated with enabling help desk Version (include the version you are using, …