Collections Work Area
Discussion List
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Business Level at Collections Dashboard not getting defaultedSummary: Business Level on Collection Dashboard defaults to Null irrespective of the setup Content (required): The collections preferences is configured at Site level an…pawan.k.tallam-Oracle 113 views 6 comments 0 points Most recent by Vitalie Rusanovschi-Oracle Receivables & Collections -
Can we create strategies in Oracle fusion advance collections based on the customer site level DFFs?We have a requirement to assign strategies to the customers based on the values coming from our upstream applications that are captured as DFFs in Oracle at the customer…
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DFF Fields for Collections Comment Note at Site LevelPlease advise if anyone is aware of any DFF fields we can use for the Collections Comment Note to show at Site Level. Reference: Idea Number: 618779 Collection Notes cre…Anukirat Bedi 11 views 1 comment 0 points Most recent by Vitalie Rusanovschi-Oracle Receivables & Collections
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How do we edit Strategy Tasks in Advanced CollectionsSummary: A Strategy Method is assigned to the Customer ABC, with Strategy Tasks 1 to 5. How do we change the Task 2 once the strategies are assigned to the Customer. I s…
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You can't create a delinquency for this transaction because it already exists. (IEX-615301)Summary: We are getting below error while we tried to update the UnpaidReason via "collectionsDelinquencies" RestAPI. There exists the delinquency ID in SaaS for the pay…
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Unable To See some of the Customer Contacts In Collections DashboardOn the Collections Dashboard Page, some of the customer contacts are not visible, while some are. What could be the reason? And kindly let us know the pre-requisites for…Satish KT 11 views 2 comments 0 points Most recent by Sairam Surampalli-Support-Oracle Receivables & Collections
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collection scoring data pointSummary: We have Aging bucket 0-15, 16-30,31 to 60 and 61 to 90 ,91 to 120 last 121+days. Now i want to use this bucket as data point while doing scoring. But i am unabl…charanjeet 11 views 2 comments 0 points Most recent by Sairam Surampalli-Support-Oracle Receivables & Collections
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Is Oracle allowing to send Dunning letters to Internal customers as well?Summary: Is Oracle allowing to send Dunning letters to Internal customers as well? Content (please ensure you mask any confidential information): Client wants to send Du…
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Collections dashboard doesn't updateI created a new customer with expired transactions and my collector installed. I run the jobs: Refresh Receivables Transactions for Customer Account Summaries Collection…
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I am not able to see the current amount of a customer on Advanced Collections Module.My client need to see the current amount its customers on Advanced Collections Module, but it can´t. It doesn´t want to use the search field because it show you every cu…Romina Grimaldi 12 views 2 comments 0 points Most recent by Romina Grimaldi Receivables & Collections
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can we send dunning letter based on strategy and task automaticallySummary: Here is the requirement to send dunning by using different strategy to different time interval. in Setup we are using staged dunning Soft dunning -0 days Modera…
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is it possible to add grace days to payment termsSummary: in Fusion is there a possibility to add grace days to payment terms that would cover the weekend/time of working on receipt application and to delay dunning let…
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How to disable 'Skip' and 'Cancel' button for strategy tasks for a collection strategy?Question 1 → When a collector is supposed to work on any open manual task, there is an option available to cancel the task completely and move to the next task in sequen…
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Can we setup advance collection based on our line of businessSummary: Company is different retails brands, and we are looking for a setup in oracle Advance collection as per Brand wise . 1.)For example, two Brands are A and B For …
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Collections Metrics Data is being displayed as ZeroThough the Collections Metrics ESS Jobs are run, the Collections Metrics data is being displayed as Zero for the Collectors, where as the Collections Managers are able t…
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Send Dunning Letters process is in ErrorSummary: I have ran Dunning Letter process, but it went into error without creating dunning letter. https://us.v-cdn.net/6034893/uploads/7H4FXV109WPK/7394135.log https:/…Hemanth Buccapatnam Tirumala 41 views 6 comments 0 points Most recent by Rasheed - Fusion Support Engineer-Oracle Receivables & Collections
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Dunning letter is not getting generated,Summary: Hi I have enable staged dunning and whenever i am trying to run the dunning letter it';s going into error and in the error it;s also not generating any proper e…
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SQL to find Automatic Collections Transaction Strategy Tasks with "To Be Created" statusSummary: SQL to find Automatic Collections Transaction Strategy Tasks with "To Be Completed" status Content (required): Hi, Looking here, at Strategy Tasks for a sample …