Collections Work Area
Discussion List
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Decoupling Finance Account Number from Account Number shared with CustomerSummary: Due to current ERP limitations on moving an existing account to a new party, the ERP users have only one choice that is to inactivate the account, lose the abil…Vasuki Kodaganti 41 views 1 comment 0 points Most recent by Andreea Laura Panait-Oracle Receivables & Collections -
Why does the Dunning Letters have Duplicate Records for each TransactionSummary: When we are sending Dunning Letters to the Customer Contacts of Business Unit A The Standard Dunning Letter is displaying Duplicate Lines for a single Invoice. …
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Cancel the strategy task in ErrorSummary: If a task is cancelled which is errored out (say automatic task such as send dunning letter) because the customer contact does not have an email or dunning resp…Karthik Karanth-Oracle 123 views 9 comments 0 points Most recent by Satya N Makena Receivables & Collections -
How to Customize Customer Search ColumnsSummary: When a user searches for a customer, the system displays the customer name and registry number. However, if multiple customers have the same name, it can be dif…AbhilashMankar 41 views 1 comment 0 points Most recent by Daniel S.-Oracle Receivables & Collections
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How to Prevent Use Of Advanced Collection Cloud Service?Goal: How to Prevent Use Of Advanced Collection Cloud Service ? Client doesn't have subscription for Advanced collections but want to send standard Dunning letters. What…Rasheed - Fusion Support Engineer-Oracle 83 views 1 comment 1 point Most recent by Rasheed - Fusion Support Engineer-Oracle Receivables & Collections
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How to Import Advance Collections Strategies?Goal: How to Import Advance Collections Strategies ?Rasheed - Fusion Support Engineer-Oracle 33 views 1 comment 0 points Most recent by Rasheed - Fusion Support Engineer-Oracle Receivables & Collections
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How to Change Aging Bucket On Collection Dashboard ?Goal: How can we change the aging bucket on collection dashboard ? Currently by default system is showing Current, 1-30, 31-60, 61-90 and 91+ Buckets.Rasheed - Fusion Support Engineer-Oracle 31 views 1 comment 0 points Most recent by Rasheed - Fusion Support Engineer-Oracle Receivables & Collections
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How does the options in "Update Work Status" On Collections Dashboard work ?Goal: Consequences of "Update Work Status" on Collections Dashboard? On the Collections Dashboard, one can change the "Work Status" of a delinquency to Follow-up, Hold, …Rasheed - Fusion Support Engineer-Oracle 51 views 1 comment 0 points Most recent by Rasheed - Fusion Support Engineer-Oracle Receivables & Collections
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Working deeplinks/OTBI drill down for CollectionsSummary: Has anyone managed to get the following collections deeplinks to work: Collections (AR_TRANSACTION,PAY) Collections (AR_TRANSACTION,PROMISE) Collections (IEX_CU… -
Can we add all customers display under each Collector in Manage Resource even though not delinquent?Summary: Our client wants to show all customers under their Collector Agent on the Manage Resources Page. As of now, the only customers that is showing are the delinquen…Tsikoy Caringal 44 views 2 comments 0 points Most recent by Tsikoy Caringal Receivables & Collections -
Default project number in Collection workbenchSummary: Has anyone managed to populate project number in Collection Workbench generated via project billing module in Oracle Receivables and Collections Cloud. I have n…Raj Mohanraju FRNT 45 views 1 comment 0 points Most recent by Vitalie Rusanovschi-Oracle Receivables & Collections
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How do you change the dunning level on a staged dunning letterSummary: How do you change the dunning level on a staged dunning letter / where to change this? Content (required): I 12.1.3 it was possible in the Collections Agent wor…Support at OESS 43 views 2 comments 0 points Most recent by Support at OESS Receivables & Collections
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Collections and Strategies ConfigSummary: Collections and Strategies Config Content (required): Hi All Our client has asked the following questions regarding Collections that have been implemented recen…SarahL 61 views 1 comment 0 points Most recent by Vitalie Rusanovschi-Oracle Receivables & Collections -
Remove a Strategy Task and update customers in bulkSummary: Remove strategy Task called Go Live Review Content (required): We have a strategy Task called Go Live Review which was created to stop dunning letters being sen…SarahL 133 views 1 comment 0 points Most recent by Vitalie Rusanovschi-Oracle Receivables & Collections
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Collector escalation process in Advance collectionSummary: Hello Everyone, Would like to know any Escalation process for Collector is present in Advance collection Module? In case, The Collector has not performed the as…Nidhi Choudhary-69413 131 views 2 comments 0 points Most recent by Nidhi Choudhary-69413 Receivables & Collections