Help Desk
Discussion List
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HRHD: Bulk upload categoriesSummary HRHD: Bulk Upload CategoriesContent Hello All, I am new to HRHD and one of my client has multiple BU requirement. Can someone please suggest how can we bulk uplo… -
Migrate service requests from legacy system to HR HelpDeskSummary: We are aware that knowledge content can be migrated to HR Help Desk. However there is no clarity on ability to migrate open/pending service requests from legacy… -
hdl employee data filesSummary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):User_2025-02-12-18-08-54-348 21 views 1 comment 0 points Most recent by MandeepGupta Human Capital Management -
How to trigger an email notification once the Service request status is closed in HRHD?Summary: How to trigger an email notification once the Service request status is closed in HRHD? Content (required): Version (include the version you are using, if appli…Rishabh Kumar Jain 22 views 3 comments 0 points Most recent by Rishabh Kumar Jain Human Capital Management -
HR Helpdesk and approvalsSummary: Is it possible to add an approval to a HR Helpdesk service request Content (required): We looking to use HR Helpdesk service requests for some of our forms (for… -
Unable to create new ticket lists in HR Help DeskSummary create new ticket lists in HR Help DeskContent Hey all, I am trying to create new ticket lists in HR Help Desk through the "Create or Edit Lists" options, but wh…
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HCM Talk Radio: HCM Cloud Environment Sizing GuidanceSummary HCM Talk Radio: HCM Cloud Environment Sizing GuidanceContent Are your Cloud environments sized appropriately for your operational needs? Listen in to HCM Talk Ra…Frank Cowell-Oracle 36 views 1 comment 2 points Most recent by Alina C.-Oracle Human Capital Management -
Journey and Checklist TaskSummary: Journey and Checklist Task Content (required): When I go to Me, I am seeing Checklist Task instead of Journey. What is the reason for this, is it something not …
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Removing attachments from Knowledge search resultsSummary: We've been requested by the business to remove attachments from search results within knowledge to help streamline search for end users, but are experiencing so…
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Purging of Service RequestsSummary: I have set my service requests with a deleted flag set to Y on 09/12. I have set the profile option SVC_SR_IN_DELETED_DAYS to 1. I have run the purge job Purge …
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Is it possible to purge a service request in less than 1 day from deletionSummary: Is it possible in HR Helpdesk to purge a service request in less than 1 day from deletion. I am updating the delete flag on the service request however can only…
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What are the set ups required for Grievance & Disciplinary action in HR HelpdeskSummary: Content (required): Version (include the version you are using, if applicable): 21 D Code Snippet (add any code snippets that support your topic, if applicable):
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HR Help Desk - Key Requirements - Knowledge, service entitlement and digital assistant capabilitiesPlease note that the questions are of abilities of the current HR Help Desk product and NOT NEXT GEN Help Desk Summary: Our client is looking to implement HR Help Desk (…User_2025-01-25-03-08-53-215 31 views 1 comment 0 points Most recent by User_2025-01-25-03-08-53-215 Human Capital Management
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How can we view the HR Service Request which are past dated(1 year ago). Eg: before Nov2020.Summary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable): -
How can we access the SR in the HelpDesk which are passed dated (1year ago)Summary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):
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Service request status field list of values need to be restrictedSummary: Hi All, We have a requirement where we need to restrict the values displayed in the service request status field based on who is accessing the service request. …
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HR Help Desk - Can you restrict Assigned to Resources based upon the Queue?Summary: Can you restrict Assigned to Resources based upon the Queue? If so, how? Content (required): When an SR is created we have Queues automatically assigned based o…User_2025-01-28-23-04-52-179 41 views 0 comments 1 point Started by User_2025-01-28-23-04-52-179 Human Capital Management
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Is it possible to have one Service Request Category visible just for HR Help Desk Agents?Summary: Content (required): For HR Help Desk Service Requests We would like to have one category accessible to just Agents and not to the rest of the Employees Version … -
What features/modules do you use to track disciplinaries & grievances?Summary: Hello! I may have asked this before but would be great to get some up to date answers on how companies manage and support their disciplinary and grievance proce… -
Quarterly patching testing windowSummary Info required on quarterly patching test windowContent Hi There, We are on Rel 11 of Oracle Cloud HCM and having plans to upgrade to Rel 12 as its GA. Our custom… -
Hr Helpdesk - Reopening a service requestSummary: Best way to reopen a service request thats been resolved by an agent as an employee Content (required): Hi all, In HR Helpdesk (not next gen) - does anyone have…
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HR Helpesk: What allows you to search an employee on the Resource directory?Summary: We have loaded employees. these employees cannot be searched for under Navigator - tools - Resource directory - identify resources. when manually creating the e…Nirupa Gnanendran 31 views 4 comments 1 point Most recent by Nirupa Gnanendran Human Capital Management
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How to filter the Manager among the list of mangers in Rest APISummary: I'm trying to fetch only Line Manager details through Rest API but I'm getting all Manager Types Content (required):/hcmRestApi/resources/11.13.18.05/workers?q=…Manjunath Palled 1 view 1 comment 1 point Most recent by Prateek Parasar - GTUK, ACE Pro Human Capital Management
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HCM – Coaches Corner: Product Office Hour - HR Helpdesk (HRHD), 31 July 2020, 10 a.m PT - Submit QuContent Submit your questions for the HCM – Coaches Corner: Product Office Hour - HR Helpdesk (HRHD) session to have them answered during the live event. Post your quest…Heather Hagedorn- Cloud HCM-Oracle 79 views 8 comments 0 points Most recent by User_2025-01-25-03-08-53-215 Human Capital Management -
Looking for a list of user session variablesSummary: Content (required): Once a user logs into Oracle Cloud application and is on the Home Page - what are the session variables available that can be utilized and r…UjjalGhosh 64 views 5 comments 1 point Most recent by Prateek Parasar - GTUK, ACE Pro Human Capital Management
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How to default Business Unit using Object Trigger for HRHD Service Request?Summary: We need to default the business unit for HRHD SR creation Content (required): Our categories are setup based on business unit and therefore the Business Unit ne…
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How can I limit the email notification in the helpdeskSummary: Email should only be sent when the service request is solved Content (required): Is it possible to sent an email notification to the customer only when an HR Se…Matthias Essrich 1 view 4 comments 1 point Most recent by Prateek Parasar - GTUK, ACE Pro Human Capital Management -
HR Help desk: When attaching documents via messaging, i am only able to preview images, not files wContent Hi, When attaching documents via messaging, i am only able to preview images, not files within the SR. is this expected behaviour? when using attachments against…
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Help Desk Multiple Business UnitsContent Hi Experts Im implementing the HR Help Desk for a company and they want queues for every BU, and you only see the queue of your BU, have you ever pass on a simil… -
21C - HR Service Request Screen no longer opensSummary When clicking HR Service Request users are given a blank screenContent We had 21C patch applied over the weekend and now when users try to access "HR Service Req…