Resource Management
Discussion List
-
Required Technician Feature in Oracle Fusion Field ServiceContent (please ensure you mask any confidential information): Hi Everyone, I am looking for guidance on the Required Technician feature in Oracle Fusion Field Service. … -
Field Resources page shows no data in Fusion Field Service 26C, other setup pages workSummary: Hello, After the 26C update, the Redwood Field Resources page in Oracle Fusion Field Service shows "0 items / No data to display", even though the same resource… -
Resource Hierarchy of team and Visual Icons of Team members in Dispatch Console Resource TreeSummary: Hello, We have a business requirement from our client related to the Resource Tree in Oracle Fusion Field Service Dispatch Console. The client would like dispat…
-
How to Identify All Resources Who Worked on an Activity in Oracle Fusion Field ServiceSummary: Hi everyone, I have a requirement in Oracle Fusion Field Service where one resource is assigned to an activity, but another resource may assist the primary reso…
-
HCM to Fusion Field Service Resource Sync: Native Integration or Accelerator Required?Summary: Hi everyone, I’m looking for some clarification on the integration between Oracle HCM and Fusion Field Service, for resource,skills and calender synchronization…
-
Deactivate Route automatically?Summary: We'd like to be able to set a message step to deactivate techs' routes automatically Content (required): We have a large number of techs each day that we do not… -
Oracle Field Service Dispatch Console crashing - Recurring RESULT_CODE_HUNG ErrorUsers are experiencing recurring unresponsive page errors (RESULT_CODE_HUNG) in the Oracle Field Service Dispatch Console application, regardless of the browser used. We…
-
Restrict Activity Completion Based on Customer Location in Oracle Fusion Field ServiceSummary: Hi Everyone, Is there any standard feature or configuration available in Oracle Fusion Field Service to restrict the completion of an activity based on the tech…
-
Fusion to field service Resource sync issueSummary: A couple of users were created through the Manage Users task, but their corresponding resources are not being synchronized to Fusion Field Service as expected. …
-
Fusion; HCM Person Record to FFS mappingSummary: We have a very large organization that is deploying Fusion HCM, Service and Field Service. Trying to understand the relationship of the person record details an… -
Ability to show alert pop-ups to OFSC usersSummary: Hi Team, We have a scenario where user may have to work/update an already completed OFSC activity's plugin based on the response comes from source system/OIC. D…
-
How to move resources from root organization to an internal organization in OFS?In Oracle Field Service we have the following resource tree: Root / parent Organization Unit: Parent_OrgUnit Internal Organization Units (created by us): InternalOrg_A, …
-
prevent dispatcher-managed on-call schedules from being overwritten by HCM FFS IntegrationSummary: Hi Community, We are using the out-of-the-box HCM to FFS Worker Availability integration accelerator and have run into a gap we'd like the community's input on.…
-
Dispatch console resource hierarchy cleanup after Instance RefreshSummary: Hi Team, We have resource hierarchy created in our lower test instance. Hierarchy is not accurate. We have to create fresh hierarchy i.e. resources data in the …
-
Deactivate user from Hosted Named User MetricsTo deactivate users from HNU Metrics report, we have received the link https://docs.oracle.com/en/cloud/saas/field-service/faadu/t-activate-deactivate-delete-user.html W… -
When accessing Resource Type task via Setup and Maintenance, "Key Not Found" error is encounteredSummary: We have enabled Redwood Fusion UI for Field Service configurations including Resource Type. When accessing Resource Type task via Setup and Maintenance in Fusio… -
Did you know? How to customize attributes in a Dialog box using Page ComposerSummary: Learn how to use Page Composer to customize user interface attributes that reside in dialog box or popup. For example, make a field required or restrict access …Sanjay-Kumar-Kannojia-Oracle 182 views 1 comment 0 points Most recent by Arunkumar Augustine Project Management Resource Center -
FFS Activity Rejection Process for Bucket/Dispatcher Assignment HandlingHi Team, We would like to understand the recommended approach in Oracle Fusion Field Service(FFS) for activity rejection scenarios. Current hierarchy: Parent Bucket→ Buc…
-
How can I delete an On-Call shift schedule? A user accidentally put himself oncall with no end dateSummary: How can I delete an On-Call shift schedule? A user accidentally put himself on-call every day with no end date. I do not see a way to delete the shift by indivi…
-
Alert Planner/Capacity Manager When Technician Status Shows Red/Orange via Collaboration ChannelSummary: We are currently conducting a POC to identify whether we can send alerts through the Collaboration channel when a technician status shows Red or Orange. We are … -
Associating Activities with Multiple Resources (Technician & Assistant)Hello community, We hope you are doing well. We would like to request your support with the following inquiry: Currently, the client needs to create a new User Type for …