Service Delivery

Discussion List

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  Enable Intelligent advisor (new 24B feature) in Helpdesk

  Our customer would like to enable Intelligent advisor (new 24B feature) in Helpdesk. I'm looking for some use cases on this feature. Please share me some inputs on this.

  Received Response

  Santhi K 21 views 3 comments 0 points Most recent by FathimaF Jul 12, 2024 9:57AMHelp Desk
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  Help Desk access Read-Only

  Summary: I am looking into the possibility of granting Read-Only access to HD Agents so they can have access to certain type of HD requests but not be able edit them. Ca…

  Received Response

  Claudia Gregorio 21 views 1 comment 0 points Most recent by Lisa Wilkes-Support-Oracle Feb 7, 2024 3:04AMHelp Desk
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  Start date for Lookup codes

  Summary: Is it necessary to input a value in Start Date for a lookup code in order for it to be active? Or in order for a lookup code to be active, the "Enabled" checkbo…

  Received Response

  Franz Marcelo 11 views 1 comment 0 points Most recent by MandeepGupta Dec 8, 2023 11:24AMHelp Desk