Redwood
Discussion List
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How to leverage UEF client-side library to implicitly create interactionsIn this article, I will address the 24A Fusion Service Center Extensibility Feature, focusing on how to leverage UEF client-side library to implicitly create interaction… -
How to create custom insight cards with UI Events FrameworkIn this article, I will address the 24A Fusion Service Center Extensibility Feature, focusing on how to create custom insight cards with UI Events Framework. Problem Sta…
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How to create new pages leveraging the Service Request Edit Field FragmentsIn this article, I will address the 24A Fusion Service Center Extensibility Feature, focusing on how to create new pages using the Service Request Edit Field Fragments. …
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Goals Mapping between responsive UI and redwood uiSummary: Hi i couldn't find in redwood those 3 fields that was exist in the Responsive UI Can you please assist me to find them in redwood? Content (please ensure you ma…Galia Weissler-Oracle 32 views 1 comment 0 points Most recent by Manjunath Karanam-Oracle Performance Management -
Remove underscore from notification trigger nameSummary: I've created notification triggers under HR Help Desk Request on the Message Child Object to be triggered when the agent/customer responses (sends message) on t…
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UI Customization for Employee Self Service (Opt-In/-out)Hi All, I am currently working on a third-party integration into Oracle Fusion that requires us to modify the employee user interface and set-up an employee self-service…
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How can we implement Multiple BU in helpdeskSummary: I tried implementing using the below doc How Business Units for Service Are Set Up (oracle.com) but unable to implement it. Please suggest how can we do it or a… -
Next Gen Help Desk - Custom Field Not Visible in Visual Builder Studio PreviewSummary: I have added a custom field via Visual Builder Studio. I can see the custom field on the page designer view but it does not show up when running preview. Is the…
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unable to see Business rules on People Search pageSummary: I want to Customise redwood People Seach based on Business rules but I am unable to see any business rules. Can we customise this page : By Business rules hide …pravjain19 31 views 1 comment 0 points Most recent by Claudiu Postolache-Support-Oracle Human Capital Management -
Others Tab - We see extra links by default, which takes us to Redwood pagesSummary: We recently observed that we see extra links in other tabs as shown in the screenshot, we know the fix through structure but are not sure why we see these extra…Deepak9 61 views 1 comment 0 points Most recent by Claudiu Postolache-Support-Oracle Human Capital Management
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Line Manager not able to see confirm review meeting held. After 24A Patch is applied.Summary: We are observing that Manager is not able to confirm review meeting of an employee as “Indicate Meeting Held” link is not present in the UI. Content (please ens… -
Unable to find 'Visual Builder Studio' (VBS) tool to Design Redwood PagesSummary: We cannot find 'Visual Builder Studio' (VBS) tool to design Redwood Pages in our pods. What are the steps involved to enable this tool? Content (please ensure y… -
Email template, Notification Triggers - Client BrandingSummary: Hi all, Is there a way to incorporate a clients branding items on Outbound emails from the HR Help Desk e.g. email footers. I haven't been able to find any docu…
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How come it appears tab "others" with respective features?Summary: Hello, it has been brought to our attention by the client that for help desk profiles the tab "others" appears which previously did not appear Can you tell me w…
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Need to add additional fields while raising SRHi, I am trying to add DFFs on "New help desk Request" screen. We have redwood enabled for Help desk and need to know the steps to capture additional info while raising … -
Not able to copy the detailed description message post 24A upgradeSummary: In NextGen Redwood Helpdesk, the service created after the 24A upgrade was not able to copy the detailed description message. Content (please ensure you mask an…
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Visual Builder Studio Landing page blank post to 24A upgradeSummary: When we've clicked on "Edit Page in Visual Builder Studio", getting returned a BLANK page. This issue is happening post to 24A upgrade. Content (please ensure y…
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Anytime document with only one employee or Check-in with only one employeeDears, I would like to create an Anytime document with only one employee or the Check - in with only the employee. My question about this creation (Anytime document or C…
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How to customize the notification that arrive once a message in internal conversation are sentSummary: I'm testing internal conversation for redwood hr help desk and once I send a message, to the TO user (who receive the message) is sent a bell notification, belo…
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Redwood Knowledge Workflow ErrorSummary: Redwood Knowledge Workflow Error Content (please ensure you mask any confidential information): Hi All, Has anyone able to use Redwood Knowledge Workflow succes…
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How do we generate Position Code Automatically?Position code is not getting generated automatically, what process or steps to follow to get the position code generated automatically in Redwood Page. My Client Group <…
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How to display the value of a toggle switch in Agent Details page (parent page)?Summary: We have a toggle switch in the agent details page or the parent page. Whatever be the value of it - true or false, it always shows 'O' in the parent page. How c…
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Admin Access for Case ManagementSummary: We are trying to configure the Administrator role for Case Management where the user should be able to access the Cases belonging to their BU and should be able…
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When a Job is created an error pops up stating updating date effective attribute is not allowed.When a job is created under the new redwood page an error pops up when we submit the request stating updating date effective attribute is not allowed please remove the f…Owais Shamsi 31 views 1 comment 0 points Most recent by Aliasgar Khambhaty-Oracle Human Capital Management
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How to show the hide field in Page Composer?Summary: I tried to hide some field in our Skills and Qualification which is Skill type, I went to page composer and and unchecked visible to Skill type field and then t… -
Change Status Wordings in Landing PageSummary: Change from Resolve to Resolved Content (please ensure you mask any confidential information): Customer would like to know if it is possible to change the wordi…