Redwood
Discussion List
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Case Management - Case TypesSummary: Purpose of Case Types in Case Management for HCM Content (required): We are implementing Case Management for HCM and I'm wanting clarification on the purpose of… -
Does applying Redwood page for Learner and Learner Manager will remove all learning approval ruleSummary: We are still using Non Redwood UI for OLC . Does applying Redwood UI page for Learner and Learner Manager ONLY will remove all learning approval rule Like Learn…
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How to modify delivered Redwood screens for Goals Center and Performance Mgmt.?Summary: Would like to change text/remove fields in delivered Redwood screens for Goals Center and Performance. Content (please ensure you mask any confidential informat…
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Required learning assignments are not created upon joining a Learning CommunitySummary: Set up a Topic Community with required learning. The expectation is that as soon as a learner joins the community that the required learning is assigned to the …
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How HRHD Agents can manually change the status to 'Closed' ?Summary: HRHD Agents should have the ability to change the status to 'Closed' when employee repeatedly changes it back to 'In progress' instead of opening a new SR. How …
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how to set a channel by default when the agent open the SR?With the new implementation of redwood for HRHD we are not being able to leave the "email" channel set by default as the first option when the agent views the assigned S…
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23D Fusion Service Extensibility Features Highlight🚀 The Oracle Fusion Service 23D release is now available and includes several improvements that enhance the extensibility of our product. In this post, I would like to … -
How to automatically create a service request when chat endsIn this how-to article, we demonstrate how to automatically create a service request and link it to the interaction when a chat ends. This can be achieved by combining a…
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How to Customize Deep Links in Fusion Service Center, Case Management and Work OrderThe triggerConfigureCustomNavigation event has been removed, paving the way for a unified navigation framework using the Service Console Navigation Framework. You can fi…
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Exciting Resource for Enhancing Your Integration and Business Logic with UI Events FrameworkHi community, ✅ We understand that waiting for updated documentation can be frustrating, which is why we are actively working on enhancing our current resources to prov…
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What is the table name where tasks of a Case is stored?Summary: We added a few tasks using 'Create Task' for a case in Case Management. Now, while creating a report, I can't find the table where these tasks are stored. Can a…