Robert Nedelkow-Oracle · Oracle NetSuite Community Manager · Admin

Support filed Defect 445355: Slow System Performance, which may cause delays in queued tasks. Please contact Support to determine if this is related to your account.

This should be resolved now. Please contact Support and reference Defect 441148 if you still encounter any errors after logging in.

You can still submit the case by entering a descriptive Subject and using Customer Service for the Product Area, and General Inquiries for Feature.

Support filed Defect 441878 for accounts affected by this incident. Please contact Support to have your case attached.

Some of you have reported this to Support already and we are investigating. Safari, Firefox and Internet Explorer should work as expected.

Support filed Defect 437417 Data center: Amsterdam > Slow performance. This incident was logged on status.netsuite.com and should be resolved now.

You can try following the steps outlined in this SuiteAnswer. Consider scheduling the report to be run in the background, if you do not need real-time information. If these are Standard Reports, please contact NetSuite Support.

Support filed Defect 438610 for Google Chrome version 57 (57.0.2987.98) > Unable to add items on transactions. Users reported reverting to Chrome 56 or upgrading to the latest release resolves the issue.

We have an open Sandbox Defect 435373 : Sandbox > Scheduled Script Execution stuck on Pending, but I'm not sure this is related. If you submitted a case, Support will investigate the error details and update you shortly.

MarissaNLStumptown, Support responded to your case.

Support is investigating this incident in Defect 434932 Performance > Seattle > NetSuite is slow, times out, and drops user sessions. Please have your case attached to receive status updates.

For the full notification that was sent out, please see this post.

Please contact Support to investigate this further. I haven't heard of any datacenter incidents today but Support will be able to troubleshoot your issue.

Our engineers confirmed that the NA Northwest datacenter is back to normal. status,netsuite.com has been updated.

If you are still unable to login to an EU or NA account, please file a Support case. status.netsuite.com has been updated to include a datacenter-wide incident in our EU Central facility.

status.netsuite.com was updated with the following message: A datacenter-wide incident in our NA West facility has resulted in a degradation in service for customers local to that datacenter when attempting to access shopping functionality. The root cause and scope of impact are currently under investigation and updates…

The related Defect was resolved on February 1 - Defect 431849 :Transactions > Customers > Generate Statements > Consolidated Statement = F > Unexpected error. Alternate Solution: For customers using CONSOLIDATED PAYMENTS feature, Mark the Consolidated Statements=T on the Print Statements Page 1. Go to customer record (for…

The problem reported for the EU Central facility has been resolved as of 11:55 AM EST.

Please notify Support if you continue to experience any errors when saving records. The status page will be updated with the latest details asap.

A fix was released for Defect 429364. Please try to install/update your bundle again.

This should be resolved now. Support filed Defect 434719 DATA CENTER: Amsterdam > This site can’t be reached for those affected.

Support file Defect 433955 Performance: DATA CENTER: Amsterdam > Unable to login. Please have your case attached to receive status updates. We will also update status.netsuite.com once this is resolved.

Operations Engineers isolated the problem and have indicated that performance should start improving. status.netsuite.com will be updated once this is resolved.

This may be related to S1 Defect 429364: SuiteBundler > Bundle Installation > Unexpected Error. Please contact Support to investigate your error further.

Sandbox refreshes are currently being processed but may take longer than expected to complete. Please contact Support and submit a case to track your sandbox status.

Support is filing a defect for this now so your case should get attached. A possible alternate solution: 1. Customer record 2. Actions > Generate Statements 3. Check Consolidated Statements 4. Click Print

The sandbox refresh queue is making progress but delays should be expected. All sandbox refresh requests are affected, however Support will provide updates via your case.

Re: Defect 429176: We are in the process of pushing the fix out to all accounts.

The fix to Defect 429240 has been verified and will be rolled out to all accounts asap. If your case is attached to the Defect, you will receive an update.

We do not have an eta at this time. Once the fix to Defect 429176 is confirmed, it will be released to all accounts immediately and notifications sent to all attached cases.