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Hi @User_6G058 Unfortunately, the ability to receive email notification when an Invoice is paid is not yet available in the standard NetSuite account. This is currently an enhancement logged under Enhancement: #66340 Ability to have emailed invoice indicate that it has been paid. You can go to SuiteIdeas page to vote for…

Hi @Toni L That shouldn’t make a difference. Now that it’s confirmed to be working on the SRC version of SB Kilimanjaro, you can temporarily point the Cart touchpoint to your SRC Kilimanjaro instance in your domain record or website record, depending on whether your touchpoints are set at the domain or website record…

Hi @Toni L Please disregard my previous comment - I realized I forgot to enable the Plug-ins for Advanced Promotions, which are necessary to properly select a Promotion when navigating to Lists > Marketing > Promotions > New. To help further isolate the issue, please do the following: Navigate to your Site Builder web…

Hi @Dallas H Thank you for creating this thread! Everyone let's help and offer our support, expertise, and knowledge to our fellow community member. Your participation and contribution are greatly appreciated. -- In case you know someone, who is new to NetSuite, we encourage you to direct them to our newly launched "New to…

Hi @Toni L When you create a Promotion, what form do you see for Custom Form field? The subtabs you mentioned may vary on the type of Advanced Promotion you are using. (e.g. Item Specific Promotion Form, Order Specific Promotion Form, and Buy X Get Y Promotion Form) You can create a new Promotion and set Custom Form field…

Hi @Toni L I recently did a test on my end, and I was able to successfully apply a new Advanced Promotion (e.g. AP2025). Here's a screenshot from my test web store: SiteBuilder SBE Kilimanjaro Sample Promotion setup in the NetSuite UI: Please test out the promotion setup above and assign an item to it. Then see if it would…

Hi @Toni L No problem. Could you please provide a screenshot of your Promotion setup? Also, does this issue occur with all of your promotions, or just a specific one?

Hi @Toni L Were you able to check my last comment? Let me know if you need any help. https://community.oracle.com/netsuite/english/discussion/comment/16894638#Comment_16894638 Thank you

Hi @User_5JLH0 Thank you for creating this thread! Everyone let's help and offer our support, expertise, and knowledge to our fellow community member. Your participation and contribution are greatly appreciated. -- In case you know someone, who is new to NetSuite, we encourage you to direct them to our newly launched "New…

Hi @Toni L Are you using SuitePromotions and what is the SSP application you're using for your Site Builder? Kindly provide screenshot of the promotion record and the steps for you to create it. Thank you

Hi @Dext3r It seems more complicated than it actually is. To prevent any potential errors, it would be best to revert the changes back to the original setup (do uncheck the mandatory checkbox on the phone field if you have done so). You can also verify if there is a phone number field in the front-end by adding an address…

Hi @pkondur Were you able to review my last comment? https://community.oracle.com/netsuite/english/discussion/comment/16894355#Comment_16894355 Thank you

Hi @Dext3r Were you able to update your address form? https://community.oracle.com/netsuite/english/discussion/comment/16894214#Comment_16894214 Thank you

Hi @huntermaclean Thank you for creating this thread! Everyone let's help and offer our support, expertise, and knowledge to our fellow community member. Your participation and contribution are greatly appreciated. -- In case you know someone, who is new to NetSuite, we encourage you to direct them to our newly launched…

Hi @pkondur Sorry I'm a little confused. Please let me know if I understand this correctly. Does Franchisee and Manufacturer would be using a SuiteCommerce webstore but under different subsidiaries (say SUB-A for Franchisee and SUB-B for Manufacturer)? The Manufacturer (SUB-B) would be selling to Franchisee (SUB-A) through…

Hi @Dext3r Quick update: I was able to replicate this in my test account, and I find the behavior odd. I did some checking and found that this could be related to Enhancement: 662733 SCA / SCS > Personalized Catalog View > Ability to hide Commerce Categories fully despite the Item Availability Display Precedence. You can…

Hi @Dext3r Can you please confirm that you've setup Customer Segments Manager to display the categories? Example: The Mouse category is set to Display Fully for Customers under Customer Center [SCS] group Thank you

Hi @Dext3r Yes, better check with your partner first who have done customization in your account. What's important is that the Phone field highlighted below must have a value each time an address is added to a customer record. I've also noticed that there's a script that ran and updated the address information of the…

Hi @Dext3r By any chance, if you navigate to that customer record's address tab and view each address, does each addresses have a Phone number set? If the phone field is not populated in the address fields, then it is expected that when customer places an order in the web store, it will unset the address and the phone…

Hi @Dext3r I looked into this problem and if you encounter an error "Exception When Submitting the Order" as well, could you please check the following? PayPal Side 1. Navigate to www.paypal.com 2. Login using credentials. 3. Click on Account settings 4. On API Access, click Update 5. Click Grant API Permission 6. On…

Hi @nugkent Upon checking further, this problem is logged under Defect 826632 and a workaround is to disable Facets as URL Parameters. Please check and test on your end to see if it would work. Navigate to Commerce > Websites > Configuration. Click on the Shopping Catalog Tab. Click on the Facets Subtab. Uncheck the Facets…

Hi @nugkent Better report this to support. The problem is with the SCS itself after being updated to SCS 2025.1. I'm not able to reproduce this on SCS 24.2. Thank you.

Glad to know most images have been updated. It would still be best that support look further into it and file a defect (if needed) to have it resolved.

Hi @nugkent In the File Cabinet, do you have the Compress website images enabled? Also, when you do run New Cache Invalidation Request, do you see any form of error in the Cache Invalidation Status page? —————— What I can think of for you to try is to create a new folder in the file cabinet, say create a new folder (e.g…

Hi @User_KAGURA Thank you for creating this thread! Everyone let's help and offer our support, expertise, and knowledge to our fellow community member. Your participation and contribution are greatly appreciated. -- In case you know someone, who is new to NetSuite, we encourage you to direct them to our newly launched "New…

Hi @nugkent In your website setup > images tab, is the Image Folder path and Image domain selected correct to where your present/newest images are? Also, do you have sample item in your webstore that has outdated image? What should be the right image link for that item? Sample image link format:…

Hi I would appreciate your feedback on my last comment. Please let me know if you have any questions. https://community.oracle.com/netsuite/english/discussion/comment/16893238#Comment_16893238 Thank you!

Hi @User_WB1NA Thank you for creating this thread! Everyone let's help and offer our support, expertise, and knowledge to our fellow community member. Your participation and contribution are greatly appreciated. -- In case you know someone, who is new to NetSuite, we encourage you to direct them to our newly launched "New…

Hi @Brit15h Sorry about that, you're right what I did send shows the URL path that contains the ID of the categories and not the names. Looks like this is an enhancement since the Item or Commerce Category Saved Search can only display the category of the item and parent of the category which the item is associated to. A…

Hi @Brit15h Upon checking, what you need is to use a Commerce Category Saved Search and add the Full URL field to Results tab. Note: Full URL field contains the full path of the item. Make sure to include the Item Name/Number or Display Name/Code in the Results tab to indicate the items that are in the Commerce Category.…