Michelle Jabanes-Oracle · Oracle NetSuite Community Admin · Admin

Hi @User_99DHR The Resolved on First Contact are cases closed with the first message, event, or phone call. The support should use the proper tagging of the Case Status for you to have accurate data. See below SuiteAnswers for more information. Answer ID 11076 | Case Activity by Support Rep Detail Report Answer ID 11030 |…

Hi @Ken Davies, Thank you for updating this thread. Aside from voting for the enhancement request, it would be advisable to send reminder emails to users as a temporary solution, prompting them to switch their 2FA settings. I hope this helps.

Thanks @TThompson-CM! Please wait for the update via the support case. @ojn did you already file a case for the defect?

Hi @ojn @Maleeka, This is might be because of the defect. To know more about the issue, I suggest to reopen the case and ask for the Root Cause Analysis. Thank you.

Thanks for keeping us updated, @Gert Van Damme!

Hi @Gert Van Damme Just checking if you were able to see previous comment. We'd appreciate if you can provide us the information for us to be able to check on this further. Thank you.

Hi @Akena Anil, Just checking if you were able to see previous comment. We'd appreciate if you can provide us the information for us to be able to check on this further. Thank you.

Hi @Akena Anil, I sent you an email. I will wait for your response. Thank you.

Hi @Akena Anil There might be something wrong with the configuration. Refer to this Suiteanswers article for assistance in setting it up correctly. SuiteAnswerd ID: 80077 Activate Extensions for SCIS SuiteAnswerd ID: 80075 Build and Deploy an Extension for SCIS I hope this helps.

Hi @Gert Van Damme Just to confirm, instead of selecting the Record type Lead, Prospect, Customer, you used the Vendor record. Is that right?

Hi @tech work, I would like to follow up on this thread. Please let us know if you need further assistance. If there's none, kindly click "Yes" on "Did this answer the question?" if you find the reply on your thread helpful. This will aid the others with the same question to easily find the correct answer. You will also…

Hi @Charles.. It would be great if you could share the additional information with us so that we can investigate this matter more thoroughly. Please feel free to update this thread if you need further assistance. Thank you.

Please feel free to update this thread if you need further assistance. 😊 Kindly click "Yes" on "Did this answer the question?" if you find the reply on your thread helpful. This will aid the others with the same question to easily find the correct answer. You will also earn points and may unlock the Answer Accepter badge.

Hi @Charles.. Just checking if you were able to see previous comment. We'd appreciate if you can provide us the information for us to be able to check on this further. Thank you.

Hi @Gert Van Damme, You can utilize the workflow to achieve this result. To set proper expectations, please be informed that the scope of our support here in NetSuite Support Community does not include creating and implementing any complete custom solutions from scratch. For this, we recommend that you consult your…

O tempo está acontecendo, pessoal! ⏰ Veja os detalhes abaixo para obter a resposta correta e sua explicação: Resposta Correta: A Explicação: Informação de resposta de campanha te ajuda a refinar como você entrega suas campanhas. Você pode marcar manualmente a resposta do destinatário na sub aba Campanhas do registro do…

¡Se acabó el tiempo! ⏰ La respuesta correcta y su explicación figuran a continuación: Respuesta correcta: A Explicación: La información de respuesta de la campaña te ayuda a perfeccionar la forma en que entregas tus campañas. Puede marcar manualmente la respuesta de un destinatario en la subpestaña Campañas del registro…

Time's up, everyone! ⏰ Kindly see details below for the correct answer and its explanation: Correct Answer: A Explanation: Campaign response information helps you refine how you deliver your campaigns. You can manually mark a recipient's response on the Campaigns subtab of the recipient's record. This is useful for…

Hi @User_76ANW, So when you do this, it seems to be working because both email addresses appeared when sending a reply back to Team A. It is how the user sends the email. You can advise them to use NetSuite UI when sending out emails instead of Outlook or any email client.

Hi @tech work, You can use this SuiteAnswers as a guide Answer ID: 66731. I hope this helps.

Hi @Gert Van Damme, I would like to follow up on this thread. Please let us know if you need further assistance. If there's none, kindly click "Yes" on "Did this answer the question?" if you find the reply on your thread helpful. This will aid the others with the same question to easily find the correct answer. You will…

This is if Team B replies back to Team A's email, right? What about the response from Team A after this email?

I suggest to test the following; 1. If you have access to the Sandbox account, try to look for the transaction and reply to Team B's email. 2. Create static groups using the same employees and use the same email distribution. Please check if the email address is still the same.

Hi @Gert Van Damme, I was referring to this part in the SuiteAnswers: "In the Search Results column, select a saved search to be applied to the default global and quick search results for the selected record type." Kindly click "Yes" on "Did this answer the question?" if you find the reply on your thread helpful. This will…

Thank you for updating us and giving us what worked for you, @Vernita. This is great information. 

Thank you for checking these preferences/settings, @Gert Van Damme. This is the behavior of the search results. As per the SuiteAnswers ID 91082, only the List , Sublist and Dashboard Views can be restricted. This means that if you want the saved search to be the exclusive or sole view within the sublist, you should mark…

Please leave it enabled, and make sure that Preferred Search Results and the role are enabled in the saved search too. I hope this works for you.

When you mentioned that "the internal team's email is an email distribution group email," this was configured in your email exchange application, correct? Have you also tried using a static group and assigning the group's email address to see if this will work? Try replying to Team B using the NetSuite UI instead of email…

Hi @tech work, In addition to what Angela recommended, you can enter email addresses where you want to send the copies of transactions Setup > Company > Email Preferences > Transactions tab. However, if this is only applicable to selected transactions, it is best to utilize the workflow. I hope this helps.

I am glad it worked for you, @RobertBongers. Thank you for leaving a comment. 😊