Robert Nedelkow-Oracle · Oracle NetSuite Community Manager · Admin

Please be informed that our Engineers have released the fix to Issue 579708. Support will reach out via your submitted cases to confirm the fix.

Please be informed that our Engineers have released the fix to Issue 579708. Support will reach out via your submitted cases to confirm the fix.

Please be informed that our Engineers have released the fix to Issue 579708. Support will reach out via your submitted cases to confirm the fix.

Our Service Level Commitment is also available from status.netsuite.com, at the bottom of the page.

@"nag_m", according to the Service Level Commitment, NetSuite commits to provide 99.5% up-time with respect to the Customer’s Service during each calendar quarter of the Term, excluding regularly scheduled maintenance times. For specifics regarding up-time calculation, please contact your Account Manager.

We are receiving reports of websites and integrations returning back to normal.

The last update indicates our Engineers have determined the root cause of the issue and are currently applying the fix. Status updates will be provided once we have more details.

Customers can call 1-866-522-1508 and select Option 0 for Customer Service. Queue wait times may be longer than usual at the moment.

This Issue is now U1 and may impact the following: - Web Stores - RESTlets connecting to rest roles - Shipping integrations - Tax Engines within NetSuite - If NetSuite communicates outside (request URLs) - Credit Card Gateways - Images with File Cabinet URLs (e.g. logos, etc) referenced in Advanced Printing templates

Details are limited but Support confirmed that NetSuite is currently experiencing technical difficulties affecting some accounts. More info will be posted as soon as it becomes available.

@"EmmaCsquared", please speak with your Account Manager about NetSuite's Service Level Commitment in the event of a service interruption.

We don't have an ETA at this time, however any updates from our Engineers will be posted here asap.

System latency persists across all records at this time, although the problem appears to be intermittent according our Engineers.

This may not be possible for all, but some have reported improvement using IE.

A fix for the performance issues experienced in NA Central, NA Northwest, and NA East has been implemented and the impact has been mitigated. Some lingering intermittent slowness may persist for some customers. Engineers are continuing to observe the situation in case additional action is required. We take this event very…

Just to add to Micah's update, we received reports of system slowness and filed Issue 577840. If you were impacted by yesterday's incident, please re-open your case or submit a new one and reference this Issue. We will also post regular updates on system.netsuite.com.

Engineers have identified the ongoing issue with the NetSuite service are continuing work to correct it. A new update will be provided on status.netsuite.com shortly.

Our Engineers have indicated some customers may still be experiencing issues with their service. We are working to resolve this issue as soon as possible.

@"SuiteSean", I'll check with @"Michal Hrncirik-Oracle", our SuiteAnalytics Workbook Product Manager on this.

LinkedIn User Groups are maintained separately and may not be up to date. Here is a list of the most active meetup groups https://www.meetup.com/topics/netsuite: * Austin NetSuite User Group| Austin, TX * Cleveland NetSuite Meetup| Beachwood, OH * Boomi Nederland| Breda, Netherlands * London NetSuite Meetup| London, United…

@"Shelli", I added Matteo to the user group now and he should be able to access all areas of the NetSuite Community: * *

@"Shelli", user mentions only work for registered members. You can ask Matteo to register on the user group and we will give him access to the content. Once registered, you can use mentions or share links to different pages with him.

Hi @"Biomerics_Admin", The best approach to evaluating the different Support Services is to conduct a review with your Account Manager. They will meet with your team, and look at your solution to understand how you are using it, how it is configured, customized, and integrated. By understanding all of this, you can better…

@"SuiteSean", the Enhancement was reviewed by Product Management however no eta was provided. The notes indicate the period field was not included as criteria since each budget record is mapped to a year, and contains budget amounts for all the periods of that year as opposed to each individual one. An alternate solution…

Hi @"Christian.W", Thank you for the suggestion. The Guru space is a new offering for NetSuite User Group members and is limited to online discussions at this time. Live discussions led by our Gurus or Product Management Team may be considered in the future. In the meantime, we will be posting links to new feature videos…

We recently merged several spaces into parent categories and the post date will change according to the date it was moved. Although the timestamps change on the homepage, the content will not be removed from the user group.

status.netsuite.com indicates this problem should now be resolved: An incident in our database infrastructure resulted in intermittent slowness and unavailability of netsuite.com. The problem is now resolved. We take this episode very seriously and are continually working to ensure that events like this are mitigated…

@"Biomerics_Admin", the problem appears to be isolated to specific data centers at this time. My account is also impacted by this so we have limited visibility into which data centers are affected.

Issue 569092 has been filed for this. Please contact Support and reference this issue to have your case attached.

Issue 569092 has been filed for this and is being escalated. Please contact Support and reference this issue to have your case attached.