Robert Nedelkow-Oracle · Oracle NetSuite Community Manager · Admin

The problem reported for the EU Central facility has been resolved as of 11:55 AM EST.

Please notify Support if you continue to experience any errors when saving records. The status page will be updated with the latest details asap.

A fix was released for Defect 429364. Please try to install/update your bundle again.

This should be resolved now. Support filed Defect 434719 DATA CENTER: Amsterdam > This site can’t be reached for those affected.

Support file Defect 433955 Performance: DATA CENTER: Amsterdam > Unable to login. Please have your case attached to receive status updates. We will also update status.netsuite.com once this is resolved.

Operations Engineers isolated the problem and have indicated that performance should start improving. status.netsuite.com will be updated once this is resolved.

This may be related to S1 Defect 429364: SuiteBundler > Bundle Installation > Unexpected Error. Please contact Support to investigate your error further.

Sandbox refreshes are currently being processed but may take longer than expected to complete. Please contact Support and submit a case to track your sandbox status.

Support is filing a defect for this now so your case should get attached. A possible alternate solution: 1. Customer record 2. Actions > Generate Statements 3. Check Consolidated Statements 4. Click Print

The sandbox refresh queue is making progress but delays should be expected. All sandbox refresh requests are affected, however Support will provide updates via your case.

Re: Defect 429176: We are in the process of pushing the fix out to all accounts.

The fix to Defect 429240 has been verified and will be rolled out to all accounts asap. If your case is attached to the Defect, you will receive an update.

We do not have an eta at this time. Once the fix to Defect 429176 is confirmed, it will be released to all accounts immediately and notifications sent to all attached cases.

Login with system2.netsuite.com may work for those accounts still affected by this.

Support also filed a Defect to keep track of this PayFlow issue - Defect 429272 - PayFlow Pro > Process Cash Sale from Sales Order > RESPMSG: Declined: 10601-Authorization has expired. PayFlow Pro Support indicated they are close to resolving the issue but the fix may require users to re-authorize all orders. The following…

Support is reaching out to accounts with cases attached to the Defect.

The status changed once QA authorized the fix to be released asap. I don't have an eta but expect the fix to go out later today.

ChrisDenison This error has been reported and is currently being investigated with highest priority. Please contact Support and reference Defect 429176.

This incident is being tracked in Defect 425037. Please contact Support to have your case attached and you will be notified once this has been resolved.

This should be resolved for all accounts. Please visit status.netsuite.com for details.

status.netsuite.com has been updated - The problem with the primary service provider in our NA West and NA East facilities has been resolved and NetSuite engineers have switched traffic back to the primary service provider. If you are still experiencing problems please contact NetSuite Customer Support.

For those accounts still unable to log a Support case, please call Customer Service at 877-638-7848 and reference Defect 425037.

Support received reports of a similar incident experienced by some of our customers during this time. The cause of the intermittent timeouts was addressed by the customer's upstream service provider. Please contact Support if you continue to experience this and reference Defect 424950.

A datacenter-wide incident in our NA West facility has resulted in a degradation in connectivity for customers local to that datacenter. Operations Engineers were notified of the issue by monitoring and are working to resolve it as quickly as possible. Please visit status.netsuite.com for updates.

The final phase of this fix is still in progress. There is no firm ETA but we expect it will be completed today.

Almost all of the Sandbox accounts affected by the disruption earlier which was caused by a scheduled maintenance are now back online. For the remaining Sandbox accounts whose service is still affected, NetSuite Engineers are actively working to bring these Sandboxes back online. If you believe your Sandbox account is…

Sandbox performance has improved and Operations is working to validate a permanent fix for Defect 425770. Support will follow up with customers currently attached to the Defect.

An incident was reported earlier in the EU Central and EU West facilities but has since been resolved. Please contact Support to investigate this further if you continue to experience intermittent login errors or difficulty accessing Application UI functionality.

CLonkard Your Support case has been updated. Please provide Support with the error details and they will investigate this further.

Unfortunately, no eta is available at this time. Most sandbox accounts are online however some accounts reported unexpected errors. This incident has been escalated to the highest severity and Support is monitoring all communications for updates. The latest update indicates our Operations Team is in the process of…