Angela Bayliss · Senior Solution Architect · Gold Crown

Hi @jenluna This used to happen to me a LOT! I finally figured out that the date filters of the drill downs from financials are all carrying balances forward, so either A) it's a balance forward or B) The drill down dates are wrong or C) the levels are collapsed and you can't drill into them by the report owners design.…

@Dext3r I think they want you to close out this post, Sam! Happy Monday

@BM136 Apologies, I missed the last question - What is the worst case that can happen? There is a 'delete all data' button that once clicked, and all confirmations are complete - truly does delete all of the data! (I tried it once in a sandbox account). I can think of a lot of things that someone could come up with - but…

@BM136 To answer your questions: Can NetSuite help recover the account and restore the system? Yes they can, but be warned, it VERY expensive Additionally, does the administrator account have access to any backend code or advanced system controls within NetSuite? An administrator, by design, has no restrictions in…

Hi @User_GO99H Do you mean the integrated carriers found at setup>Accounting>Shipping? Once you have set up a carrier, you cannot delete them as far as I know. I'm sorry it's not the answer you're looking for - but this is what Sandbox testing is for. You can always refresh your sandbox.

Hello @AlexM I'm sorry, but custom segments don't work that way. They are another form of segmentation of your data, but they don't work with the financials like the Native Department Class Location and Subsidiary do. What is it that you're trying to achieve? When you're saying 'rolling up into them' on financials, what do…

Hi @Bee Yook When using standard costs, yes, any variances will usually be found on the Item Receipt, because the item receipt is the transaction setting the asset value of the items. When using average cost, the variance is determined at the vendor bill stage, based on the average cost at the time of the vendor bill. Make…

Hello @User_1L16T If I am understanding you correctly, you're creating a sales order and an invoice when a customer places an order online. Since you're not able to create a fulfillment, the items never are removed from stock, but when you attempt to credit the invoice, the items are brought into stock on the credit memo.…

Hello @Kevenale If you're using it only for accounting, yes, you will have to use an Accounts Payable type of account in order to create a vendor bill in NetSuite. You can write checks without having to create vendor bills, but that sort of defeats the purpose of having a NetSuite accounting system at your fingertips.

@Kevenale Apologies for the confusion. The accrued expenses account on your balance sheet is because purchase orders have been received, but they have not been billed. Be careful not to just bill them, because if your AP team has been paying the bills without entering them against the purchase orders, then creating new…

@Kevenale I think that you may be misunderstanding how Purchase Orders, Item Receipts and Vendor Bills work with the accrued expenses account. A PO creates a transaction for the purchase of items. Items have an income, expense and Asset account. When items are received, the gl impact is that the asset (item) is debited,…

Hello @Kevenale The accrued expense account will go into the lines at the bottom of the bill under 'expenses'. You're on the header of the bill, which, by definition uses accounts payable accounts to account for the bills. On the bottom of your screen, under the lines, you should see an expense line where you can add your…

Hello @User_DAIMX There could be a lot of reasons why the field isn't showing up. For Example: On the custom field record, do you have the checkboxes set for item receipt and fulfillment? If the box is checked next to item receipts/fulfillments but 'View From Order Only' is also checked, the field won't be visible.…

Hi @Dext3r You can do this on the user roles. On the role Preferences subtab, set any user preference you would like: Good luck Sam. I hope this helps!

Hello @BM136 I gave you a list of things to try. (Copied below). There is no 'health check' or other way to review an administrators activity. Nothing automatic. Can they 'leave behind' unauthorized access? They can create new users with access that are not authorized. Review your current user list at Setup>Users & Roles…

Hi @User_K51C7 You can use an email template to send your statements. On your email template, there are dynamic fields that you can to capture the month and year. Good Luck!

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Hello @BM136 If I'm understanding you correctly, you're asking about issues that can be created by an admin. Can they 'leave behind' unauthorized access? They can create new users with access that are not authorized. Review your current user list at Setup>Users & Roles >Users Review your list of users for any access not…

@Jake_CFBF Oof! I'm sorry to hear that. There are guides on configuration, but I would suggest that you find a trustworthy solution provider to support your SuiteTax Configuration. It's not a large setup task, but it does need to be configured. If you don't have a NetSuite admin who can do the job?

@RKC_CCR_NS , Have you reviewed the new release notes to see if there are any changes to the area's of processes that these people with a custom role have? IE- If custom record preferences are now required, etc If you can log in and can see the records without issue, clear your cache and go to the record again. If you do…

Hi @SILJA K C Yes, put them away into a bin and then bring the quantity to zero.

Hi @RKC_CCR_NS You're going to need to isolate the users who are having issues and troubleshoot a bit more. The first thing I would look for are subsidiary and location on the roles. If they are restricted to a subsidiary or a location, and they are trying to transaction in a location not their own, that can cause issues.…

@HardikJ None of the Oracle employees can assist you in getting a demo account. That's not in their capabilities. I, as a NetSuite partner, request and get demo accounts all the time. I've offered to help you, but you don't want to understand that you need to pick a type of NetSuite account because there are a plethora of…

Hi @User_KYOCJ If I understand you correctly, you are starting to use match bank data, but you have some transactions that you were clearing using the legacy bank reconciliations. I know this area VERY well. Here's what you'll need to do: On the account that you have been newly matching the bank data in- go to the account…

Hello @Jennifer Delaney A customer refund is just that. You're refunding a customer a balance on the AR account - hence the need to have the money in the AR account in order to refund the customer using that transaction. For auditing purposes, it's best practice to use a customer refund to refund to your customer, but it's…

@User_K51C7 You can create a workflow to send email statements to customers on the first of each month. I can walk you through how to create it if you're interested? Happy to help you help yourself, just say the word.

@User_CDQ4X NetSuite Planning and Budgeting. :)

Hi @Salauddin Sarker , There are many ways to filter it out, the simplest being to set the filter of Vendor name does not equal your interco vendors. That works too. Good luck!

ah! I think you're using NSPB. I don't have a test account for that, so I'll defer to the Oracle Guru's @Michelle Jabanes-Oracle @Jeanne Padilla-Oracle She's trying to set filters in what looks like NSPB - I thought those forms can be customized, but I don't have a test account.

Hi @User_CDQ4X Are you talking about setting the subsidiary on the employee record prior to entering other information?