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Defect 318330 has been resolved.
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Defect 318330 has been filed for this. Please contact Support to have your case attached and receive status updates. Alternate Solution: Remove or shorten number of characters in PO # field.
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We are also tracking this request via Enhancement 84795.
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Notice: Upgrade to SuiteAnalytics Connect Servers Postponed An earlier notification stated that a software upgrade for the SuiteAnalytics Connect servers was scheduled for August 16[SUP]th[/SUP], 2018. This upgrade was not completed and has been postponed for both sandbox and production accounts.A new target date for the…
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Avalara CertCapture Service Disruption - This incident was resolved Feb 28, 14:22 PST.
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We received confirmation from PayPal that this is now resolved.
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This has been resolved. Customers can now submit online cases via SuiteAnswers.
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The problem with the NetSuite Customer Support Case management system has been resolved. NetSuite Customer Support will continue working on all open problems through the standard communication channels. We apologize for the inconvenience.
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status.netsuite.com was updated with the following message at 2:25 PM EST: A datacenter-wide incident in our NA Northwest facility has resulted in a degradation in connectivity for customers local to that datacenter. Operations Engineers were notified of the issue by monitoring and are working to resolve it as quickly as…
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A few different problems have been reported to Support: [LIST=1] [*]Users are not able to login. [*]Users are able to login and navigate their account. Some users may see an error when trying to create/view/edit details of a record. Similarly, some users can run a report but drilling down displays an error. [/LIST] For…
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An update was posted at status.netsuite.com: An incident in our database infrastructure has resulted in an interruption of service for some customer accounts. 11:46 AM - 11:59 AM (Resolved)
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NetSuite is currently experiencing technical difficulties and as a result, call wait times may be longer than usual. SuiteAnswers, NetSuite Account Center and Contact Support Online may be affected. Please contact Support by phone if you require immediate assistance.
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Some customers may receive an error when submitting an online case via SuiteAnswers. Support filed Defect 393726 SuiteAnswers > Contact Support Online > Submit a Support Case > Error encountered "A problem occurred while submitting your case. Customer Support has received your case information and will submit it manually."
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UPS status page has posted the following message: "The UPS online real-time rate system is temporarily unavailable. Please resubmit your rate request in a few minutes."
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Operations at NA West facility appear to be normal now.
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SuiteAnswers is available now. We apologize for any inconvenience,
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If you encounter an unexpected error when submitting an online case via SuiteAnswers, we still capture the case details but it may take some time to show up in your account. If you are reporting a critical issue, please include a phone number where you can be reached and Support will follow up with you.