Robert Nedelkow-Oracle · Oracle NetSuite Community Manager · Admin

295008 is currently being investigated with highest priority - no eta yet.

For those with cases attached to Defect 297837, the problem has been resolved and Support will follow up with you.

This should be resolved now. Please update your support case if this continues to be a problem.

A similar problem was reported in Defect 296310 : Performance: Transactions > Sales > Enter Sales Orders > Saving Sales Order takes a long time to complete. You may want to submit a case to Support to determine if this is related.

Defect 295036 was filed for this - please contact Support to have your case attached and you will receive an update when this has been resolved.

Defect 297642 was filed and has been resolved.

Tom, do you have a Defect number?

Service has been mostly restored to regular operations.

Was a refresh request submitted for the sandbox recently? It may still be in progress.

Hi Mark, your case is being reviewed by Support and someone will contact you shortly.

When opening a CSV file directly, Excel treats long numeric sequences as numbers and displays them using scientific notation. This treatment leads to a loss of precision when the number has more than 16 digits and to loss of information when digits at 16+ position are truncated. Even if apostrophes or double quotes are…

The fix to Defect #- 291825 is targeted for release on 6/12/2014.

The first one may require changing the subject in order for the receiving server to accept the message. You should contact Support to investigate this further.

We still getting "unexpected error" results when trying to print (Shipping labels!). How will we know when this has been resolved? This has been documented in Defect 291226 - Please contact Support to have your case attached to this Defect and you will be notified once a fix has been released.

Defect 291226 was filed for Transaction > Save and Print > Unexpected Error - We are releasing the fix now.

Pradeep, Defect 291159 has been filed and we are currently investigating with highest priority. More information will be posted as it becomes available.

Customers who have sandbox accounts now have the opportunity to preview NetSuite's E-Fix for 24 hours before their production environment gets updated. See SuiteAnswers Answer Id: 33707 for more information.

If it's bounces you are experiencing with aol email addresses, see SuiteAnswers Answer Id: 20695 re: Best Practices to Avoid Bounces on Emails Sent to AOL Mail Users.

Some hosted ecommerce sites experienced intermittent performance problems. We have resolved the issue. Thanks,

We are tracking this in Defect 275591 - Left click any field name in NetSuite for Field Level Help > Field Level Help missing. Alternate Solution: Click Help in top right corner. Thanks,

Hi Brian, we are tracking this in Defect 276310. Please file a case with Support to be notified of any updates. Thanks,

Nathan, can you log in to NetSuite using https://system2.netsuite.com/pages/login.jsp? If the system2 domain provides better performance, then you can continue to use this domain to work as usual in your NetSuite account. Thanks,

You can also answer your security questions to verify your identity and have NetSuite email you a temporary password. NOTE: The first time you log in to NetSuite, you are prompted to answer three security questions. These answers are used to verify your identity if you forget your password or if you log in from a new…

Hi Aaron, the link works for me. This can occur when your browser session times out or an old bookmark. Try logging out, clear cache and close the browser completely, then log back in. Thanks,

We are tracking this in Issue #266802. You can contact Support to have your case attached to the issue. Thanks,

This is related to Defect 263347 and a fix should be rolled out shortly. Thanks,

Defect 263794 was filed for slow web store performance and we are currently investigating. Thanks,

Defect 263347 - ODBC > Query > Could not find any column information for table. The fix has been released and you should no longer be experiencing this issue. Thanks,

I feel like an idiot but how did you know it was FreeMarker? Now I have some place to go read up at least. The SuiteAnswer topic titled, Scriptable Email Templates (Beta) | Answer Id: 31901 mentions this and includes a link to the manual. Thanks,

You may need to enable the feature first at: Setup > Company > Enable Features > SuiteCloud tab > Custom Records. Thanks,