What's new in Customer Journeys?

Connect and learn more!
Exact expression search for incident threads — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Exact expression search for incident threads

Accepted answer
edited Aug 22, 2018 8:00AM in Reporting & Analytics for B2C Service 3 comments


Hey everyone,

I am trying to implement a requirement to search incident thread entries for exact expressions. For example, search for particular strings like "this is an error message" rather than searching for each word individually. Haven't found a way to do this so far. A few things I tried:

1. Build a report. I was able to add threads.note to the report as a column, but not as a filter. threads.note is not available in the column lookup in the filters

2. Couldn't find any standard report that does the job

3. Use ROQL in a PHP script or through the SOAP API. The problem is that in the connect object model, Thread.Text has a max length of 349525. As per the documentation:

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!