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Exact expression search for incident threads — Cloud Customer Connect
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Exact expression search for incident threads

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edited Aug 22, 2018 8:00AM in Reporting & Analytics for B2C Service 3 comments

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Hey everyone,

I am trying to implement a requirement to search incident thread entries for exact expressions. For example, search for particular strings like "this is an error message" rather than searching for each word individually. Haven't found a way to do this so far. A few things I tried:

1. Build a report. I was able to add threads.note to the report as a column, but not as a filter. threads.note is not available in the column lookup in the filters

2. Couldn't find any standard report that does the job

3. Use ROQL in a PHP script or through the SOAP API. The problem is that in the connect object model, Thread.Text has a max length of 349525. As per the documentation:

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