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Reporting on incoming incidents

Received Response
edited Aug 22, 2018 4:56PM in Reporting & Analytics for B2C Service 3 comments


I am trying to see if my approach is correct. I want to see all incidents that are coming to a specific Q.

Am I right in writing a simple report with the only filter on transactions.trans_type = Queue (except for that I would of course filter on Queues.queue_id and the timeframe)?

I want to see all incidents that came to the Q, no matter if they came multiple times.

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