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Grouping the menu options in report filter

edited Aug 27, 2018 10:21AM in Reporting & Analytics for B2C Service

Content

I have contact type with following menu items (contacts.ctype_id)

1. PRS
2. Calling for Self
3. Calling fo Family
4. Professional


I want to group item 2,3 & 4 as Non-PRS. In report filter, I want choose either PRS or Non-PRS as menu option for contact type.If  I choose Non-PRS all the items 2,3,& 4 should be listed in my report. 

I have tried using variable, I was not successful

How to accomplish this task?

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