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Routing Algorithm

Received Response
edited Sep 19, 2018 2:07PM in Field Service 5 comments


Routing the Activities to all the Field Agent


Hello Experts,

We are currently working on a scenario in which we need to assign the task to all the field agent proportionally.

Let us take a use case:

A Bucket has 30 activities having a duration of 20 minutes each. We have currently 8 resources in the Bucket each having a working time of 8 hours.

As per our current configuration, all the activities are currently getting assigned to only 3 or 4 resources(These resources get activities till the end of the Shift). While other resources are not getting any activities assigned to them.

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