Routing Algorithm

Summary

Routing the Activities to all the Field Agent

Content

Hello Experts,

We are currently working on a scenario in which we need to assign the task to all the field agent proportionally.

Let us take a use case:

A Bucket has 30 activities having a duration of 20 minutes each. We have currently 8 resources in the Bucket each having a working time of 8 hours.

As per our current configuration, all the activities are currently getting assigned to only 3 or 4 resources(These resources get activities till the end of the Shift). While other resources are not getting any activities assigned to them.