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    • Routing Algorithm

    edited Sep 19, 2018 2:07PM in Field Service 5 comments

    Summary

    Routing the Activities to all the Field Agent

    Content

    Hello Experts,

    We are currently working on a scenario in which we need to assign the task to all the field agent proportionally.

    Let us take a use case:

    A Bucket has 30 activities having a duration of 20 minutes each. We have currently 8 resources in the Bucket each having a working time of 8 hours.

    As per our current configuration, all the activities are currently getting assigned to only 3 or 4 resources(These resources get activities till the end of the Shift). While other resources are not getting any activities assigned to them.

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