You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

BUI - custom report for archived incidents

edited Sep 27, 2018 6:25PM in Reporting & Analytics for B2C Service 1 comment

Summary

Because the BUI does not allow for Archived Incidents object, need custom report

Content

Has anyone come up with a solution to view the threads of an archived incident in the BUI?  The Archived Incidents object can't be viewed in the BUI but I have an agent group that uses BUI and sometimes needs access to archived incident data.  In a custom report I can view the data about the incident subject, date created and closed, and even the email address of the contact through a join of the archived_incidents table to the contacts table.  But when I add the thread note field joining the threads table through the contacts table because that's the

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!