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Engagement Cloud and RightNow (Agent Desktop) Integration

Accepted answer
edited Oct 17, 2018 6:18PM in Sales 13 comments


Point-To-Point Integration via Groovy Script



Please help. Sorry, but I am newbie with engagement cloud especially with integration and writing groovy script.

Could you please help me create a point-to-point integration of Engagement Cloud and RightNow (Agent Desktop) using REST web service?

I already created the REST web service but not sure if I did it right (see attached image). Also, I'm having a problem writing the groovy script to call and process REST Web Service.

I am trying to create a groovy script that will create an Incident in RightNow. Via web service response, I'm trying to get the ref_no (Reference #) in the script (see below) and set it to ADIncidentNum field in engagement cloud. 

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